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Paisley Freight Reviews

3.9 Rating 381 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

3.9

Based on 381 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WHAT A DISGRACEFUL COMPANY….. DO NOT USE Absolute the worst customer service ever, 16 emails and they still didn’t provide a service. They wouldn’t pick up the phone to speak to me, gave the wrong day to uplift my goods ,never turned up, eventually another courier arrived x3 days later with no paperwork but took the items for us, he never heard of Paisley Freight was collecting on behalf of DPD. Emailed PF to say that there was a driver at my door to collect and was this genuine, they wrote back and was told to tell the driver to “go away” Paisley Freight kept hiding behind GDPR but were happy to take my details including address etc etc, basically just abusing the Data Protection Regs to suit their own garbage service. Sub contracted the delivery, then sub contracted again no wonder their service levels were hopeless, they just didn’t get the concept of Customer Service. NO FEEDBACK ON DELIVERY….NOTHING….AND THEY WERE NOT THE CHEAPEST EITHER.”

“Great service, couldn't falt company, would recommend”

“Poor service they blame APC then charge you extra for extra charges well APC don’t charge extra it’s paisley that con u out extra , don’t leave calling cards then say u have to pay extra charges because no one home so have to pay again for re delivery or return can’t phone them when problem all email poor service customer services joke just message going pay pay”

“Turned up when they said they would and delivered the next day. What more could you want from a courier?”

“The worst company I have had the displeasure to work with for a long time. The lost my £1,200 bike in transit, don't answer their phone, email correspondence is sporadic. They have now offered me £100. But not yet paid it. Avoid at all costs!”

“This company does what it says on the tin collected next day delivered the following day as they say in Yorkshire That’ll do”

“The worst courier company around ..would never use these again .absolutely useless”

“This has been the best service I have used. Easy to book and completely hassle free and super fast. Delivery driver was very helpful. Price is very good. I would 100% recommend people to this service and 100% use again my self.”

“So far absolutely 💯brilliant service on time evrytime and always update via email”

“Sent a bike box from Cornwall to Cambridge, collected in the afternoon and delivered 8am the next morning. First class service start to finish.”

“Can not fault the service even the costs are acceptable. Thank you for giving us this type of service.”

“We bought a new set of alloy wheels for our Audi, had them sprayed black, had new winter tyres fitted and arranged with this company to collect and deliver them. BIG mistake!!! They delivered 3 and denied the theft. £50 compensation is an absolute joke we’re left with 3 useless alloys and hugely out of pocket! Diabolical company stay well away!”

“Worst customer service ever. Phonelines do not work, sent over 15 emails. Parcel was due to be collected on 17/12/21, Eventually collected 12 days late due to Paisley Freight’s own fault.”

“Good Seriesse”

“Good Seriesse”

“Terrible Company. The wheels were well packaged with protection to the faces. by the time they arrived all of the packaging was removed and the wheels had been placed on their faces. All wheels needed refurbishment at a cost of £300. despite being very well packaged Paisley would not pay compensation as they were not in a box. I would not recommend this company.”

“They lost my bike. No further tracking after collection. They don't answer the phone. Very poor customer service. Stronly advise against using”

“Their price is reasonable and they are very efficient. Their communication method with the customer is very is simple, straightforward and simple. I will recommend any day. Well done guys! Keep it up.”

“Very quick service and very good prices”

“Sent some diamond cut Alloy wheels from Liverpool to South end on sea. Wheels were pallet wrapped, but ble wrapped and in Alloy wheel boxes with alot of black tape. My buyer gets the wheels and 2 have been damaged, 1 very badly. Only described as being hit with an axe on the edge. Send a claim email with photos, inside packaging also and external. Fobbed off by them saying they wernt packaged correctly. DO NOT USE”

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Paisley Freight is rated 3.9 based on 381 reviews