Pact Coffee Reviews

4.73 Rating 1,860 Reviews
94 %
of reviewers recommend Pact Coffee
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website


020 3095 3975



The Biscuit Factory - A.403100 Drummond Road

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Lovely coffee, I really like the ethos of the company. Very pleased with the dripper and all the instructions Pact provided to make the perfect cup of coffee!
Posted 6 months ago
So far so good. 2 packs into my subscription and can't wait for the next. I went with fruit and nut espresso as my first delivery and it was amazing, really couldn't be bettered. But then it was the following month with Bourbon cream espresso. Just sublime coffee.
Posted 6 months ago
I love coffee, and during WFH I’ve been living off it. Investing in Pact means that I have fresh, fantastic coffee delivered when I need it. I love the ability to change your delivery date so when I’m running out I can just shift my date earlier.
Posted 6 months ago
Excellent coffee and great service. Very easy to use subscription.
Posted 6 months ago
the coffee I have tried so far has been lovely, I feel good knowing that Pact is sustainable and treats its partners well, with very good wages. despite the pandemic, delivery was really fast, and the plans are very easy to manage and alter
Posted 6 months ago
My first few batches of coffee have packed flavour and been delivered quickly in the mail. An awesome solution for my daily coffee fix!
Posted 6 months ago
i sadly have had to cut out the caffeine - but this decaf monteverde is absolutely delicious. worth every penny. thanks
Posted 6 months ago
Great quality coffee and a good amount of variety to choose from every time. Because of this subscription, we've come to realise what kind of coffee we like, too! We are also happy with the "delay" and "send now" feature. There is a shortcut to choose a 6-day delay or a 30-day delay.
Posted 6 months ago
Hi, I like the coffee, it is great quality. My only issue is the small bags that can only be delivered 1 at a time. I always feel I’m close to running out and if there is any postal delay I will run out. This will be enough to annoy me enough to go elsewhere. A bigger bag or option to get more than one per delivery would be good.
Posted 6 months ago
Genuinely one of the best coffees I've ever drank. I love the range of different coffees they send you and that they tell you where each coffee comes from. A very convenient and delicious service!
Posted 6 months ago
Excellent service and delicious coffee, delivered as I want it.
Posted 6 months ago
Given the current climate it's exceptional delivery timing! As I'd gone for the cheaper option I didn't expect to be this impressed but this coffee is absolutely beautiful! A must have for any kitchen!
Posted 6 months ago
Perfect coffee in your home. Delish.
Posted 6 months ago
Wow wow wow is all can say
Service out of this world
Coffee is the best ive ever tasted
I wait with excitement for each coffee to arrive
Well done pact a Service that really works and nit expensive either
Please keep going
One very happy customer 😀
Posted 6 months ago
I love how you can adjust the frequency and the coffees are all top notch. I'm tempted to increase how often I get them as 28 days is just too long to wait. The emails I get let me know when to expect my coffee and I always get excited to know its waiting for me after being delivered and I've been at work all day.
Posted 6 months ago
Lovely coffee, very satisfied customer!
Posted 6 months ago
Coffee: initial batch - excellent and I had high hopes. However, the second batch that came seems to be much more bitter. In fact, it takes three sweetex to make it acceptable drinking. Benefit of the doubt though, I’ll wait for the third delivery before I decide to continue or not.

Delivery: Very speedy. Usually arrives in the post the following day. No complaints there at all.

Customer service: Not really had call to deal with them but communication on ordering and delivery etc, as should be.

In all: second batch of coffee is a disappointment. But, I’ll give them the best of three to prove themselves and that this was an blip. Otherwise, recommended on delivery and comms.
Posted 6 months ago
Good coffee which lasts a decent amount of time and is delivered right to your door
Posted 6 months ago
Fast delivery absolutely amazing coffee and plenty of videos and help for new comers to fresh coffee
Posted 6 months ago
Great coffee, flexible plans and awesome service!
Posted 6 months ago
Pact Coffee is rated 4.73 based on 1,860 reviews