Pact Coffee Reviews

4.73 Rating 1,960 Reviews
94 %
of reviewers recommend Pact Coffee
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.79 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website


020 3095 3975



The Biscuit Factory - A.403100 Drummond Road

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Amazing customer service from Pact! I made a mistake with my order this morning, and it was so easy to get in touch. The customer services lady was super helpful, which is rare to find at the moment - I have had lots of bad experiences recently with other companies. So props to Pact! Thank you!
Posted 7 months ago
The website was lovely to use, the ethics behind Pact trading were brilliant.
Posted 7 months ago
Nothing not to love about Pact ... their coffee, their service and the fact that they go the extra mile for their customers. Helena was a superstar today in responding to my request and I can’t thank her and the team enough. We’re long time customers and have no intention of going elsewhere.
Posted 7 months ago
Excellent coffee,
Posted 7 months ago
So far I am please with my order, it was my first order, but all good
Posted 7 months ago
I have been getting pact coffee for a while now and I enjoy the coffee, but I really enjoy the good customer service and consistent quality. The coffee is well-sealed, fresh, and tasty. Even when the carrier recently damaged my coffee package in transit, I was able to quickly call and get a new coffee package delivery within the next 2 days at no extra cost to me The customer service reps are kind and the coffee is a great treat for yourself, especially as lockdown is coming. It's nice to have great quality coffee at home.
Posted 7 months ago
I got the free V60 filter with my purchase and I am very pleased with the price and speedy delivery. The coffee itself is great, just as described and the bag is bigger than I was expecting. I have been recommending this company to family and friends.
Posted 7 months ago
Love it! The note is decent, not too acidic for my preference. Totally recommend:)
Posted 7 months ago
My subscription was a gift, and every day grinding and making a cup of coffee is making me appreciate the flavours more. I am nowhere near even thinking of myself as a coffee connoisseur but I'm enjoying the enjoying of a cup even more! I like getting a different coffee each month and learning what I like. Getting coffee this way also feels a little more like real people are getting a sustainable business and appreciation for their product and their skills. I might be over-thinking this, so you can edit my review down to this: happy deliciousness!
Posted 7 months ago
From farm to cup,love the ethic. coffee tastes incredible. Love that it comes through the letterbox the day after being roasted. You can't get that from a supermarket
Posted 8 months ago
Love love the coffee. So smooth a taste. Right strength for me. Treat to wake up to and free funnel and inserts. No mess. Cant wait for my next delivery. Ave ran out! X
Posted 8 months ago
Compared to coffee shops which are £3-5 a cup of coffee Pact is a great alternative. Taking out the corporate middle men is an amazing plus side and gives the coffee belt a fairer wage and life which i’m all for. I subscribe to the unique blend which changes every month, so far i’ve had one with hints of blackcurrent and one with hints of dark choc and orange. As an espresso they are brilliant. But you can also mix with creamer/milk and they work well as iced latte and cold brew too. Loved so much I recommend my friend with my code and we both had £5 off which is great.
Posted 8 months ago
Up until quite recently i thought that there was no such thing as coffee club, i am a coffee fan and as coffee is my main drink weather its decaf late at night or as like to call them leaded or unleaded i so pleased that i found this sight my son likes coffee to when he goes to uni i hope to set him up aswell this is the most reasonable club and so far i am loving it i prefer the bean i like the smell the beans make when you grind them yourself and the taste is much fresher i love this idea bravo pact bravo
Posted 8 months ago
Have been very impressed with Pact coffee so far. Good choice of coffee preferences which has resulted in good variety being delivered. I have had 4 deliveries so far and had 3 different kinds of beans. I think the best thing is the flexibility of when I get my deliveries down to the day.. at the moment I have every 10 days, but that is a little too long, so I can drop that to every 9 days. Also it is really easy to just get my next delivery shipped immediately
Posted 8 months ago
Great coffee, fast delivery
Posted 8 months ago
I absolutely love it. Great coffee, delivered through my letter box each week. And a different batch each week. It’s just a really great idea!
Pact Coffee 5 star review on 11th October 2020
Posted 8 months ago
Super quality of service. The product is very satisfactory. No complaints.
Posted 8 months ago
I really liked the convenience and their ethical policy regarding paying better than fair trade, and was expecting the coffee to be okay. I’m quite pleased to say that I’ve now tried five different coffees and they’ve all been excellent in their own way, and I found at least three that I could drink every day.
Posted 8 months ago
Really quick delivery in letter-box friendly packaging as stated. I'm trying the House Blend coffee for now to test the waters but I've had no problems with the beans so far. I love the fact that I can customise my plan and drink great coffee at such economical prices
Posted 8 months ago
Simply great coffee!
Posted 8 months ago
Pact Coffee is rated 4.73 based on 1,960 reviews