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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really happy with all the comms and speed of delivery … great coffees too !”

Posted 2 years ago

Hi Mark, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Lovely coffee ,when it says a nutty flavour, or a fruit flavour (tutti fruiti)you can actually taste it,it comes in a package that keeps it fresh”

Posted 2 years ago

“Couldn’t recommend Pact enough! Coffee is great which is a bonus but the team are so helpful.”

Posted 2 years ago

“Greatly experience with the team and specialty brews, highly recommended 👍 Thanks!”

Posted 2 years ago

“Really convenient tasty coffee. Love the V60, means i can make a good filter coffee for 1 without wasting loads in the cafetiere”

Posted 2 years ago

“Best coffee I had in ages and at a great price”

Posted 2 years ago

“Great coffee, great customer service. I had an issue with a delivery whereby the package was damaged. Having contacted Pact, a replacement delivery was arranged within one hour of my email.”

Posted 2 years ago

Hi Tom, Thank you for your review, we're sorry to hear you had a delivery issue - but we're glad to hear we could get a replacement out to you! If there's ever anything else we can help with, please do let us know. All the best - The Team at Pact.

Posted 2 years ago

“Great coffee, you can easily manage your subscription, always seasonal coffee, freshly roasted and grinded, love it! Forgot to mention awesome perks discounts they sent to us each time!”

Posted 2 years ago

Hi Maria, we're thrilled to hear that you're loving the coffee, our service (and the Perks too). Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Delicious coffee”

Posted 2 years ago

We're so glad you're liking the coffee. Thanks for your review, and for being a part of Pact - you've made us who we are today!

Posted 2 years ago

“I've been subscribing to PACT coffee for a couple of years. The House blend whole beans are great (I've been meaning to try others). I really like the simplicity of delaying the next delivery by 7 days or requesting an extra delivery if we've had friends round. It's all dead reliable. The pack fits through the letter box so no problems there! I'm a happy customer.”

Posted 2 years ago

Hi Ralph, we're thrilled to hear that you're loving the coffee and our service! It really means a lot getting feedback like this. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great tasting, wide ranging, reasonably priced coffee”

Posted 2 years ago

“Delicious and seamless service. It’s great to taste different types of coffee and when who’s made it; it’s gives a sense of story and purpose to the product!”

Posted 2 years ago

Hi Christabel, we're thrilled to hear that you're loving the coffee and our service! Our aim is to use coffee as a force for good in the world, so it's important for us to give you some background on the farmers and the beans themsleves as there wouldn't be a product if it wasn't for them. We hope you continue to enjoy the alternating coffee menu going forward. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great coffee, love the smell, the taste and the after taste!!!”

Posted 2 years ago

“Very lovely”

Posted 2 years ago

“I love what you’re doing - supplying excellent coffees that I would never find direct from suppliers. Keep up the great job”

Posted 2 years ago

“Unique coffee, freshly roasted and fast despatch. Highly recommended thank you.”

Posted 2 years ago

“Super helpful customer service team, brilliant products”

Posted 2 years ago

“Great flavour.”

Posted 2 years ago

“Great coffee great price and reliable delivery. That’s a winning combo for me.”

Posted 2 years ago

“Great coffee, speedy delivery. 5/5”

Posted 2 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews