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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the decaffeinated coffee, the flavour was nice but I would have preferred it to be stronger. Unfortunately I have never found a decaffeinated coffee that has a strong full bodied taste.”

Posted 5 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re thrilled you are enjoyed the flavour of your delicious Direct Trade coffee, but are sorry to hear you've not found it quite strong enough for your preferred taste! Our decaffeinated blend changes every few months, so you will soon be able to try another, which we hope is strong enough for you! If we can help with anything else at all you can reach us via email at ahoy@pactcoffee.com or over the phone on 0203 095 3975. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Delivery was very quick and item arrived in perfect condition but wasn't blown away by the coffee. Didn't seem to have much depth, might need to add more to my cafetiere but think I was already quite generous. Was pretty disappointed to be honest, as I'd heard good things about Pact from someone in the industry. Unsure about maintaining my subscription now.”

Posted 5 years ago

Hi JD, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy the coffee - as we have quite the range of beans we're keen to get you set up with one that's right for you next time! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Wasn't as good as my last one. Half the coffee drinkers in the house found it too sweet.”

Posted 5 years ago

Hi James, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've received coffee you found too sweet along your Pact journey - we have varied blends to suit all tastes and we'd love to get this sorted. We’ll be reaching out shortly to get this resolved, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“I like the coffee, better than what is available on supermarket shelves, although dearer than local roasters provide. I guess you pay the extra for the convenience of it being delivered to you: problem is that lately, the products are being packed into bags that do not fit into my letterbox-this must be a new system, as first few packs were successfully delivered. Having to them visit the local parcel office a few days later is a bit of a chore, and defeats the purpose of having a fresh roast.”

Posted 5 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re thrilled you are enjoying your delicious Direct Trade coffee, but are sorry to hear some of your orders have not been put through your letterbox. Our envelopes are letterbox friendly and your postperson should be able to deliver through your letterbox, especially if they've been able to previously. We are sorry to hear this has not happened with some of your orders. Please do get in touch and we can look at how to get this resolved for you. You can reach us via email at ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“When I first took out my Select Plan subscription I was very impressed by how personal my Pact experience was. Now I feel slightly let down because last month I ended up with some coffee that I didn't ask for (they sold out of the one I'd picked at the last minute) and that I ended up paying for. So I now have a bag of coffee sat at home which was a waste of money, but whenever I try to complain I just get apologies and not much else. £7.99 for a bag of wasted coffee. Not very impressed.”

Posted 5 years ago

Hi Eden, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear you are feeling a little let down having received the same coffee twice - we completely understand why this was disappointing and would be delighted to sort this out for you - we want you to love the coffee we send. We will be reaching out again shortly to get things fully resolved. If you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Nice but expensive”

Posted 5 years ago

Hi Betty, we're thrilled to hear that you're loving the coffee and our service! Sorry to hear that the price isn't quite right for you. For more cost-effective options we also have the House Plan available which is just £6.95 per delivery, and you can also space out your deliveries for lower cost throughout the year. We hope the quality of the coffee speaks for itself! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“No thanks”

Posted 5 years ago

Hi Allan, thank you for your review of Pact's coffee and service. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact!

Posted 5 years ago

“I love the coffee its ideal anytime of day the blend is perfect”

Posted 5 years ago

Hi Karen, we're thrilled to hear that you're loving the coffee and our service! Fantastic to know that you're loving our blend as well for your daily brews. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“I'm disappointed that you don't do ground coffee in decaff and I'm starting to find the coffee quite bitter so might need to change from the house blend to another. I want to put my order on hold but don't seem to be able to do this anymore?? Overall very good service and comes very next day.”

Posted 5 years ago

Hi Alison, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're disappointed in the taste of the coffee and our range - however I just wanted to let you know that we do offer decaffeinated coffee, and would be happy to get you set up with it soon, as well as help you to make changes to your order. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right! Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“I find the coffee selection quite limited and a bit boring. You don't tend to have many interesting coffees, like naturals for instance, really exciting fruity and boozy coffees.”

Posted 5 years ago

Hi Annabelle, thank you for your review! We hope you're enjoying the service, but we're sorry to hear that you're not wowed by the range - we do get naturals and other boozy coffees on the menu throughout the year, although these are usually in our Filter range rather than Espresso, as we have found that naturals can be a little divisive in espresso-based beverages in our customer base! However we will pass the feedback on, and if we can help to tweak your orders so you're getting much more variety, please reach out to us on ahoy@pactcoffee.com and we will be happy to help. Thanks again for your review, and for being a part of Pact.

Posted 5 years ago

“It’s makes me calm love it!”

Posted 6 years ago

“I've been frequently receiving underweight packs. I didn't weigh them for some time as I like to trust that I was getting the correct amount & then realised one pack seemed more loosely packed than others. I suggest to everyone that they empty the coffee into a tub & weigh their coffee before using it as you're likely to not receive the full weight stated on the order / pack. I've also received packs which were in unclosed envelopes & also received an empty envelope. This problem has been resolved with the recent change in envelope type. The coffee itself is good. I'd like to see choices including "Black Honey" processed coffee, as this is my favourite, provided occasionally from a different supplier. Though customer service is good, they can improve by ensuring resolutions to problems are completely visible on the customer account & also answer all questions posed, instead of choosing what to answer.”

Posted 6 years ago

Hi GB, thanks for leaving a review on Pact to let us know your thoughts. While we are a small company and you have contacted us previously about this issue, it does take time for us to fully investigate and resolve issues such as this in our packing stations. It would be really helpful as well if you could let us know how you are weighing your orders as well in emails as we sadly haven't been able to look into this with as much detail as we'd like without knowing this - any information you can give us will help us to resolve it faster. We understand your frustration, so please rest assured that we're doing all we can to ensure your orders are perfect every time! In the meantime we're thrilled to hear that you've loving the coffee and the service! We're changing up our menu all the time so while we have a range of honey processed coffees available throughout the year we may well categorise them into yellow, red and black in future so you're all the more clued-up on your orders. If there's anything else we can help you with please do get in touch again at ahoy@pactcoffee.com.

Posted 5 years ago

“Nice I love coffee”

Posted 6 years ago

Hi Jared, we're thrilled to hear that you're loving the coffee and the service! If there's anything that we can help you with, please don't hestitate to get in touch with the Customer Champions team at ahoy@pactcoffee.com. Thanks for your review, and for being a part of Pact!

Posted 6 years ago

“The coffee is freshly roasted and tastes very good. But heaven help you if there's an issue and you need to contact them. They've clearly grown too quickly - at the start, the customer service was great. Now it's non-existent. Just setup a plan and let it run and you'll be fine.”

Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and delivery service - thank you for taking the time to review Pact! Apologies that you feel the customer service has let you down recently - we can be reached at ahoy@pactcoffee.com, phone, Twitter and Facebook every day, 9 - 5. Please do get in touch if we can help to resolve any issues. Have a great day!

Posted 6 years ago

“I love your Philosophy. Enjoyable but the taste of the coffee does not wow me.”

Posted 6 years ago

Hi there, thanks for your review! We're happy to hear that you're enjoying our coffee and our ethics, but we'd always like to help improve your experience so that you get a great coffee every time. If you'd like to get in touch so we can help you find your perfect coffee, just give the Customer Champions team a shout at ahoy@pactcoffee.com ! Happy brewing!

Posted 6 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews