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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“cafe muy rico”

Posted 2 years ago

“Love it! Would love an app so I could log in easier”

Posted 2 years ago

“Easy ordering Quick delivery Coffee really quality to drink Not sure if can recycle package comes in and no details that can which would like to”

Posted 3 years ago

“Good fruity Honduras coffee, but grind has to be right for best flavour!”

Posted 3 years ago

“Very flexible, great philosophy and of course tasty coffee!”

Posted 3 years ago

“The recommended coffee I received suited its description except in terms of its strength. I have used it all though as it does taste very nice. I have ordered a different one and am going to be trying a stronger ground coffee. So watch this space!”

Posted 3 years ago

“Good range, quick delivery”

Posted 3 years ago

“Love the coffee”

Posted 3 years ago

“I've only been a customer for one month but the service has been great and the coffee is delicious.”

Posted 3 years ago

“Delicious smooth flavour. I will definitely be ordering more.”

Posted 3 years ago

“It’s brilliant that the coffee is delivered and I don’t have to think about reordering. My only wish is that, as a decaf coffee drinker, there were more decaf blends available to choose from. Some favourite blends aren’t always available as a choice in following months.”

Posted 3 years ago

Hi Susan, We're thrilled to hear that you're loving the coffee and our service! we're pleased to say more Decaf options will be added to our menu very soon, so watch this space. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 3 years ago

“I enjoy. receiving my little box of Pact coffee every month. As I have to be careful about my blood pressure I drink decaf. My first taste of Pact coffee was theDecaff Christmas Blend,Iloved that one it was strong and had the right texture for mytaste.I usually buy Taylor's decaf strength 4. My second coffee was Decaff Rukira a much thinner coffee taste not unlikeable but not my favourite so far. My current coffee is Decaf Pitalito,I make it in my Bialetti and it is richer and darker in taste,depending on how many spoons of coffee I use. Hope this review is helpful ,a response would be lovely. Elaine Davies.”

Posted 3 years ago

Hi Elaine, We're thrilled to hear that you're loving the coffee and our service! It's great you're experimenting with our Decaf range and we're pleased to say more Decaf options will be added to our menu very soon, so watch this space. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 3 years ago

“I stick to decaf, and they are great tasting coffee. I wish there were more decaf options!”

Posted 3 years ago

Hi there, Thank you for your review! We just wanted to let you know that we're looking at bringing a second decaf to our menu very soon, so that all our decaf drinkers can have more choice! All the best. The Pact Team

Posted 3 years ago

“I would love to be able to buy the Christmas blend all through the year, It is my most favourite coffee.”

Posted 3 years ago

“Really lovely coffee and great service, but I’ve only had one lot of coffee so far, hence the 4/5 stars at the moment”

Posted 3 years ago

“The coffee taste great, you can really appreciate the different tones. 4 starts only, because I am not sure if the packaging is environmental friendly. It’s paper outside, but plastic inside. Maybe there is no other option for coffee being transported, but how about wax paper?”

Posted 3 years ago

“Fast Delivery, product nicely packaged. Coffee lacked body for me even though it was a dark roast, too mild and fruity.”

Posted 3 years ago

“Excellent communication and information on coffee. Only had a couple of orders so far but I really look forward to my lockdown deliveries!”

Posted 3 years ago

“So far so good , can’t fault service or product”

Posted 3 years ago

“Hi Vanessa, received my second delivery of coffee and was really looking forward to it. Sadly it wasn't what I was expecting. I was sent a different coffee not my requested order. Unfortunately I have to wait until next month for my regular order. Kind regards. Phil.”

Posted 3 years ago

Hi Philip, Thanks for leaving a review although I am really sorry to hear that! If you haven't already, please do reach out to us on ahoy@pactcofffee.com where we'd be happy to investigate and refund this order if it was the wrong one. Look forward to hearing from you!

Posted 3 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews