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Pact Coffee Reviews

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 2nd April 2022

Pact Coffee 5 star review on 9th April 2021

Pact Coffee 5 star review on 12th February 2021

Pact Coffee 5 star review on 9th February 2021

Pact Coffee 5 star review on 1st December 2020

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four weeks in, two coffees received and one went missing. One or the two has been ok and the other I didn’t like. They credited me for the missing one so that’s cool. I’m not overwhelmed so far. Will stick with things but am disappointed so far.”

Posted 3 years ago

“Coffee is super fresh and packaging isn't too big etc. But I wish there was more choice in regards to a darker or lighter blend. I understand you can buy 2 levels of subscription and buy additional coffee in a few more blends. But I wish there was more choice for the more basic subscriptions”

Posted 3 years ago

“I have the house blend and I'm sorry to say it tastes pretty average, not as nice as some big branded coffees I've bought at the supermarket.”

Posted 3 years ago

“Nothing great... And very variable in quality.”

Posted 4 years ago

“I ran out of coffee on Tuesday expecting it to arrive on wednesday but still hasn't arrived. It is now Friday.”

Posted 4 years ago

“I love the service and the idea but i don't really like the coffee i tried so far :(.”

Posted 4 years ago

“The £1 special offer was obviously very good value but the coffee was ok but not fabulous. Hoping for better from the next pack, otherwise will try again locally.”

Posted 4 years ago

Hi Rachel, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that the coffee wasn't up to taste- we hope to deliver great tasting ethical coffee from small farms from around the world but appreciate people's tastes differ! Hopefully the next one is more to your liking! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I find that the coffee varies quite a lot from one type to another, which is a good thing, but there are some that I like a lot better than others. Instead of dairy milk I use oat drink - specifically Oatley Barista which tastes great in coffee. It’s compatible with every coffee and tea I’ve come across except for Pact Coffee coffees, unfortunately - and it’s not just one of the coffees you offer - it’s every one I’ve tried. The latest drink just makes the coffee curdle.”

Posted 4 years ago

Hi Owain, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that. Some of our coffees can be too acidic to pair with non-dairy milk but I am sure we can recommend a coffee better suited to oat milk. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“We have only had 2 deliveries. We weren’t keen on the first one and the second is slightly less bitter but will let you know as the year progresses”

Posted 4 years ago

Hi John , thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that the coffee you have received was not to your taste. We have many different kinds of coffee available so I'm sure we can find the right cuppa for you! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“First batch of coffee I received was very bitter and unpleasant tasting. Second batch is much better.”

Posted 4 years ago

Hi Blair, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you have not been enjoying the coffee. We would love to know what we can do to get you the best brewing experience possible and so we’ll be reaching out shortly to troubleshoot further. If you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 4 years ago

“2 star service on getting the subscription going - (gift) - but the coffee (house) was actually very good. (4.5 star). Would I recommend - yes if the web site for new subscriptions is sorted - amending the subscription once it was live was actually very good. (4.5 star) - so would I recommend - not sure - as I would need to set up a new subscription to be able to give a view - but the coffee itself was very good. So on the basis of my experience (which hopefully will be sorted) would be a no to a recommendation. But give it go - as hopefully it has since been sorted in which case it would be yes - if it works ok.”

Posted 4 years ago

Hi Michael, we're thrilled to hear that you're loving the coffee and the website once your Plan got going! Sorry to hear about the initial issues setting up the gift account but we're glad that you're enjoying the coffee. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“This may have the merit of convenience but is actually a very expensive way of buying coffee and I am on the brink of stopping the subscription”

Posted 4 years ago

Hi Gerry, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. The cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. This is why our coffee is more expensive than other retailers. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“The first pack I received was stronger in flavour, but this house coffee is weak, and I like strong coffee.”

Posted 4 years ago

Hi there, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“It tasted burnt and bitter. I got a regular blend, nothing special. Didn't taste good at all.”

Posted 4 years ago

Hi Terr, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy our blend in your first order - we'd love you to enjoy every coffee, and to have a great first experience with us with our House Blend. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“The coffee didn’t have enough flavour but the service of the company was excellent”

Posted 4 years ago

Hi Jill, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“Difficult to change delivery timings as system frequently unavailable. Otherwise good”

Posted 4 years ago

Hi There, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so please reach out to us so we can put things right, and if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“The coffee is good. The packaging is not recyclable because of the mixed materials. Is there a way you could fix this please? If this can’t be done then I will not continue with Pact.”

Posted 4 years ago

Hi Kristian, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you wouldn't continue with Pact based on the packaging but we completely understand where you're coming from. The coffee bags can currently be recycled at certain locations for composite materials when you separate the hard plastic valve from the rest of the bag but we are working on a curbside-recyclable solution. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“Lovely coffee, but it’s just too expensive. About to stop, sorry.”

Posted 4 years ago

Hi Kim, thank you for leaving a review of Pact’s coffee and service! We’re thrilled to hear that you've loved the coffee so far. We hope that the quality of the coffee speaks for itself - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. If you'd like to give our coffee a go at a lower price point, then we'd recommend trying out our House Plan! At £6.95 a bag you're still getting great coffee direct to your doorstep. If we can help with anything else please let us know by email at ahoy@pactcoffee.com or over the phone on 0203 095 3975. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I was with these other guys, bean to door, who were quite good, but then they emailed me to say that they were shutting down and that I should move to ‘Pact’ who do exactly the same thing, but happen to be £2 a month more expensive! Whole thing feels very suspicious to me....”

Posted 4 years ago

Hi George, we're sorry for any confusion caused by this, and we can assure you that we are a separate company to Bean to Door as a way to continue receiving a coffee subscription service, once Bean to Door ceased trading. We aim for 5-star service every time, so if you would like to get in touch for us to explain this further please contact us at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“First off - the good: Delivery and customer service is exceptional. I love that you get an email just before the coffee is sent asking if you need it urgently or if you want it delaying. And the not so good: I ticked a tasting profile box around what coffee I liked and the first batch definitely met those preferences, but the second was basically the opposite of what I like and what I'd ticked. The coffee itself is of a good standard but doesn't quite match the 'micro lot/premium' label. Don't get be wrong it is tasty and enjoyable, but it isn't as good as some other providers. But it is 2/3 the price. So swings and roundabouts I guess. Overall a great service, with a good product.”

Posted 4 years ago

Hi Thomas, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't get on with the second order that we sent out - while our coffee menu changes up very frequently throughout the year, and we only have limited options on the Micro-lot menu, we hope that the coffee experience tastes good at least! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

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Pact Coffee is rated 4.7 based on 2,148 reviews