Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the whole site very confusing with regard to ordering. We ended up with far more ground coffee than we wanted instead of capsules. Not at all intuitive. We consequently used up our gift voucher on products we did not want.”

Helpful Report

Posted 5 years ago

Hi there Harvey, thank you for your review of Pact Coffee. We're really sorry to hear about the trouble you've had with your gift voucher! We can see that you have emailed us and also left a Trustpilot review so please rest assured that we will do all we can to put things right. Apologies again and we really hope we can get this resolved for you.

Posted 5 years ago

“Trying to cancel but with no effect”

Helpful Report

Posted 5 years ago

Hi Gilly, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you'd like to cancel - you can do this in your account, but we can certainly help with this if you are no longer interested in receiving our coffee. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“I am NOT happy about my order is didn't receive it and when I contacted customer service they didn't do anything but take up my time”

Helpful Report

Posted 5 years ago

Hi Ivona, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't receive your order - we would always hope that your coffee arrives with you within a couple of days of dispatch, so this certainly isn't usual for us. I will pass the feedback on so that in future your queries can be better resolved. I can see that my colleagues have now resolved this for you with a replacement order, which we hope has reached you safely? Thank you for your review of Pact, and if you would like to contact us about anything at all, please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 5 years ago

“Didn't like the flavour, very expensive for what it is.”

Helpful Report

Posted 5 years ago

Hi there, thank you for our review and we're very sorry to hear that you haven't enjoyed your coffee order from us! We're keen to put things right as we have quite the range of coffees to suit all tastes, so please could you get in touch with us at ahoy@pactcoffee.com and we'd be happy to replace and sort this out for you.

Posted 5 years ago

“Good service, well branded, mediocre coffee. There are far better coffees out there from companies who just don't do as good a job of promoting their brand as Pact does. If only Pact would put as much effort into finding good coffee.”

Helpful Report

Posted 6 years ago

Hi Chris, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you weren't impressed with our coffee as much as you were with other elements of our service! If you'd ever like to discuss your thoughts further please feel free to reach out on ahoy@pactcoffee.com or over the phone on 0203 095 3975. We're always up for talking coffee! Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Out of 5 different coffees I only enjoyed 2 of them so it was nothing worth my continuing. I enjoy mild to medium coffee and found some rather bitter.”

Helpful Report

Posted 6 years ago

Hi Anne, thanks for your review. Sorry to hear that you didn't enjoy the coffees from us! If there's ever a coffee that you didn't like, you're always welcome to get in touch with us so that we can learn a little more about your tastes, and send you a great replacement bag of something different. Just give the Customer Champions team a shout at ahoy@pactcoffee.com if you'd like to give Pact another go! I hope this helps!

Posted 6 years ago

“I had three different delivery schedules so I was prepared to give Pact a chance. However, I found most of the coffees a little weak (even the dark roasts) and lacking in the depth of flavour beautifully expounded in the accompanying cards. Over priced too. Stick to own label from Booths or Waitrose and you'll have better coffee and be better off.”

Helpful Report

Posted 6 years ago

Hi Mark, thanks for your review. Sorry to hear that you didn't get on with our coffee! If you ever receive a coffee from us that you didn't enjoy, just get in touch with the Customer Champions team at ahoy@pactcoffee.com for a replacement bag, or brewing advice to help you get the best out of your brew and enjoy our speciality coffee at its finest. Thanks for giving us a go!

Posted 6 years ago

“Find all coffee got a funny taste to it . The selection of ftuot coffees really dont taste nice nice at all, the hints of taste really us not gint of anything. Changed o brown bear coffee which o find is alot better and cheaper”

Helpful Report

Posted 6 years ago

Hi there, thanks for your review! Sorry to hear that you didn't enjoy the coffees - the flavour notes on the coffees are used as a descriptor for subtle flavours that naturally come from the speciality-grade Arabica bean, just like descriptors on wines or ales. If there's ever a coffee you don't enjoy from us just let the Customer Champions team know so that we can send a different one to you. Thanks for giving us a try!

Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews