“I once had 2 hosting plans with PAC Webhosting and cancelled one of them due to the unfavorable effects of the recent coronavirus situation to my business. However, the customer service staff told me that no refund of the remaining unused period of the cancelled hosting plan would be given back to my credit card account. It is completely unreasonable and unexpected as PAC Webhosting had no hosting service provided for the remaining unused period of the hosting plan after the date of cancellation and still charged in full for that remaining unused hosting period. That is the worst web hosting provider I have ever met!!!”
Posted 9 months ago
Sorry to hear you cancelled because of the Corona Virus situation I hope things get better for you.
I am afraid we do not offer refunds of the remaining unused time upon cancellation this is in our terms and conditions and has always been the case.
The only exception is if you are within your first 30 days when you can have a full refund no questions asked however you were 7 months into a 12 month plan.
When you requested cancellation you chose the option Immediate which cancels your hosting immediately, this option is there because some people want to take things offline right away.
The other option is the end of your current billing period which runs up until your current paid for period end.
As mentioned in our reply to your contact we are happy to reinstate it or change the domain name to a different domain for you to run until your current paid for period.
I am sorry you have felt the need to give us a bad review despite all the above being part of our terms, we are still happy to reinstate it or change it to another domain name for you and that offer remains open.
“I've been using PAC for a few years now, i have multiple domains and hosting with them for myself and my clients. Performance is great, reliability is excellent and the tech support is fantastic. Highly recommended, i can't imagine ever needing to switch provider.”
“These people are the best
Exceptional technical support and customer service without the need to fight through an army of online bots before you can speak to a human being.
Have recommended them to several others who have also been very happy with the service.
Good range of packages and they even developed a new one partly in response to my complaining that the resources were not adequate for my needs.
I can wholeheartedly endorse them.”
“PAC Web Hosting has been my host of choice for over 10 years. Whenever a problem arises (which is rare) their response is always quick and efficient. Very pleased with their service and customer support.”
“I'm pleased to have been with PAC Web Hosting now for over ten years. And, right from the start, I've always been delighted. Indeed, in my experience, it's only gone from strength to strength. I've found it a highly reliable, personable, and professional service, with consistently prompt, friendly, and helpful customer service.
“PAC Web Hosting are professional and care about providing the sort of excellent service that corporate giants can't achieve.”
Posted 1 year ago
Hi David, Thank you for your kind review and your custom! Since 2007 that is exactly how we intended our customer experience to be. Great to know after all this time it is still hitting the spot. All the best Paul Nesbitt (Director)
“I've been using PAC Web Hosting's shared-server hosting for a year now and am impressed. Uptime was above 99.9% last year and has been 100% this year so far. The site is quick to load and the support is great. They are loads better than several other budget hosting companies I've used.”