“Got on the bus U2 DE1154 today 1st of April 2024 at around 8:15 am to Uxbridge the driver who drove the bus is a very lovely man. Good with his job. I was very happy I rode with him, I can't remember his name, but I give him a 5 star. He is one of the drivers TFL needs.”
“Waste of money time and a big time Inconvenience. Used the app to top up and my oyster was not credited. It’s says upto 30 mins and it’s been over two hours. I now had to borrow money to travel like I just didn’t top up over £50. Not to mention the uses lady at Stratford station with her rubbish customer service, no eye contact just pure attitude.”
“I live in north wembley an year ago. Bakerloo line Service during the day is so slow, lot's of cancellations in the last minute before departing. After midnight it is almost impossible to get home. Bus N18 does not work properly. This is a shame compare to the money I pay monthly. Very disappointed every day. I would give 0, unfortunately the lowest rate can be given is 1.”
“Got an over 60 Oyster card Free travel exp Jan 2030 for a £20.00 fee, however this got cancelled after a year as it was renewed for a fee of £10.00 which was notified by Email from TFL, missed the Email and no other form of communication either by text or letter was attempted by TFL, a new application has to be made for a new £20.00 fee although the Oyster card has an Exp of Jan 2030, why do that, there is nothing on the back of the card to say that the card should be renewed for the fee of £10.00, very disappointing as I was new to this Oyster free travel after years of paying to travel on TFL, the card is misleading by issuing it with an Expiry date of 10 years but cancelled after a year for not renewing and paying the fee to prove you are who you are, it's poor service, very disappointing, no second chance.”
“If you ignore them, you will be doing yourself a favor. These services are just not acceptable at all. They seek explanations for stealing your money. These businesses must do far more when it comes to consumer happiness. I was later banned when I complained. I brought up all of this with C o n c e p t s t r d, and they handled everything quite smoothly, returning all of my money and profit within a few days. Help me thank C o n c e p t s t r d for there Quick Response, You can give them tryer.”
“Terrible over the phone experience today , got shouted at by tfl advisor for a simple enquiry . Then he hanged up . Left feeling upset distressed and stressed . Tfl investigate my complaints asap.”
“Complete utter rip off, typical in a English robbing country, run by incompetent rip off Conservative Government, with its joke of a useless Prime Minister, robbing people during Christmas, just to visit the capital, joke of country”
“Company is an absolute joke! I give 0 stars. You increase the prices of a bus fare and cannot even send the buses on the allocated time plus there is constantly traffic so what are we paying for?? To be late, to freeze because of delays??
Before leaving my house I check the time of the bus so I limit how long I stay outside due to raynauds. It said 3 minutes. I am in the freezing cold and pouring rain for 15 minutes!! In pain not being able to feel my feet for a bus that said 3 minutes. Because of this I was not able to get to my class. Thanks a lot tfl!!!!”
“Went to the city for an afternoon tea as it was booked few weeks ago. Not knowing it was going to be 32 degrees big mistake. On the way back I was at Tottenham Court Road Underground Station and felt really ill and sick as the heat wave really got to me. A lovely gentleman called Carlinton help me and escorted me to the toilets. He was really kind helpful and smiled all the way through. He was a real gem. Thank you”
“Purchased four visitor cards with the understanding that we could refund unused balances. We opted for black cabs the whole time so I had $200 in unused cards. I started the refund process with them on June 21, 2023. Four months and several emails later, I still have no refund. Last month, I received an email that they had cancelled the cards to issue me a refund, but that I would have to wait 30 days for an email with account details for hsbc.com to register and collect my funds. A month after that and 2 emails and a phone call later...nothing. I am told to keep emailing. This site is an absolute scam and the government should be ashamed.”
“Tony Alcarria at the Victoria Station was perfectly kind and helpful in tracking down the location of my backpack which contained passports for all travelers in our group along with a suite of expensive electronics. I had left it on a train earlier in the day while carrying a baby and lots of airport luggage. I recognized right after and another friendly agent Sonny attempted to catch it but was unable. Turned out it had gone to the end of the line and been collected by a conductor. It was a very happy train ride to pick it up.”
“TO BEGIN WITH 1 STAR IS OVER RATED -----------DON'T EVER EVER EVER BUY TICKETS ONLINE WITH TFL FOR A 3 DAY TRAVEL PASS NEVER . I BOOKED MY TICKETS ON THE 16TH OF APRIL 2023 .. AND NEEDED THEM FOR THE 6TH OF MAY 2023 ,THAT'S 3 WEEKS AHEAD TILL THE VERY LAST DAY BEFORE I HAD TO GO TO LONDON THAT IS THE 5TH OF MAY , I HAD STILL NOT RECEIVED NOTHING , THEY ARE DEGRADING AND A WASTE OF TIME AND MONEY - I HAD CALLED THEM MORE THAN 5 TIMES AND SPENT MORE THAN 30-40 MINUTES TALKING TO THEM ON THE TELEPHONE , GOING AROUND IN CIRCLES , THEY DON'T HAVE A CLUE WHAT HAPPENED AND DON'T KNOW WHAT TO DO . THEY CAME UP WITH ITS NOT THERE FAULT AND SOME DUMB ASS EVEN BLAMED COVID - HOLY SHeT YOU WOULDN'T BELIEVE IT .. SO THEY SAID THEY WILL GIVE ME A REFUND - BUT I HAVE TO SEND THEM BACK WITH A COURIER , SO I HAVE TO PAY TO GET A REFUND THAT'S GREAT -- AND WHAT IF I DON'T GET MY TICKETS ?? WHAT HAPPENS ?? WE ARE LIVING IN 2023 AND THESE PEOPLE ARE STILL LIVING IN THE 1900S THEY SAID THEY CANNOT SEND ME E-TICKETS NEITHER GET MY TICKETS ONCE I AM IN LONDON .. DEGRADING TO THE FULL AND 1 STAR IS TO MUCH TO SHOW THE BULLSHeT I HAD TO GO THROUGH .A TOTAL DISGRACE , PROBLEMS LIKE THESE ARE LIKELY TO BE MADE IN 3RD WORLD COUNTRIES
Date of experience: May 05, 2023”
“Your customer service needs trained personnel staff in place, that are competent to deal with customers complaints. Emails to ask about outcomes ,after complaints have been sent ,fall on deaf ears . I hope that I have a better response from the Mayors office”
“Extremely unhelpful and zero customer service.
On the 7th March I needed assistance to get up the escalators. Ringing the bell for assistance was futile. The foreign woman on the tannoy was very difficult to understand, and it was so loud around, that it was barely audible. She was also useless saying that staff do not want to help due to health and safety issues. Seriously, just to hold an empty buggy on the escalator so it could be sent up the stairs whilst I carried my dog. This is dangerous? A lightweight empty buggy?
If the foreigners they employ deem this as dangerous they clearly have issues.
So, no one wanted to help. No point in having an assistance button.
I thought I might be stuck at the bottom of Euston station for a very long time.
The best advice she could offer was to ask a member of the public.
Yes, that's what she said. TFL are paid to be of assistance, but she requested me to ask a non paid member of the public.
Luckily some undercover police were there. The two most helpful police woman helped me two lots of escalators, so I did manage to catch my train out of London.”
“Hi TFL You are making traffic all the street and road everywhere and the bus services is getting worse day by day. Mostly north side bus services are very worse. Only you like to take money from passengers. You does not care the others. You said you try clear atmosphere, this is bullish . you are making more rubbish atmosphere and try to kill with stresses. Use brain when you are make a plan for peoples. You are eating food. Always stressful because of traffic using by bus or private doesn't matter. Always traffic and delay. W6 services getting worse and always delay and sometime more than hours. Please do something better services and road . Don't block all the street and road. If you want you can block the main road completely. Be happy. One day you will block your hole as well”
“Log book tax class disabled, it said I don't need to register if its on the log book, it is I sent in 4 pages log book which had name and address on, I sent in everything they asked everything had my name and address on but they now say the up to date addressed letter should be the front page of my pip, they want this address on this letter, its called DISCRIMINATION TOWARDS DISABLED your nasty I can't even go to hospital appointments over these ppl I sent in the address from pip the same day, this was 5 days ago it only took 2 days to apply.”
