Outdoor Toys Reviews

Name: Outdoor Toys
Address: OutdoorToys.com, Montgomery, OutdoorToys.com, Powys
Rating: 4.79

4.8 Rating 4,606 Reviews

97 %

of reviewers recommend Outdoor Toys

4.8

Based on 4,606 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure about 'Fast Delivery'. Ordered a toy on the 27th November but still awaiting confirmation when it will be dispatched. Not impressed at the moment.”

Helpful Report

Posted 4 months ago

“Sorry to say but this is the first and last time I will purchase anything from outdoor toys. Please read the small prints! 1. Good arrived with missing fixtures and fittings (panel pins) which I had to go and purchase myself. 2. Wood has splits which look pretty major (not good quality) which I was told splits are normal 3. Green glue oozing out of splits all over the climbing ropes etc... 4. MOST MAJOR - Item was delivered 29th of August - on the 31st the Item has had a substantial discount - and the company will not honour this, so now I have to pay to send the Item back and order a new one to make a £200 saving ? In the current climate of carbon foot print etc.. surly it makes sense to honour price discounts with the 14 days cooling off period ??. Buying something very friendly any issues afterwards then forget it - no one is willing to help - as they now have your hard earned money”

Helpful Report

Posted 7 months ago

“We placed an order for several items, optimistically expecting their arrival within two weeks or at most, 14 working days. However, five weeks post-order, we're still awaiting delivery and sincerely hope it arrives while it's still summer! So far, we've only received a beam, which was shipped separately due to its size. Unfortunately, the beam had a split in it, necessitating a replacement after a discussion via Twitter direct messages. It's truly disappointing that a basic visual inspection wasn't conducted before shipping. Despite receiving an apology, we were not offered any discount or compensation, and we're still waiting for the full delivery. I've awarded two stars rather than one, primarily because their customer service was at least responsive. Update: The items arrived on July 31st - having placed the order back on June 18th”

Helpful Report

Posted 8 months ago

“Friendly polite driver, ordered on 28th June was so pleased as swing arrived on the 4th July. Fitted together well, great quality. Bought for our Grandaughter's 1st birthday, she loves it & it looks great in our garden as well.”

Helpful Report

Posted 9 months ago

“We bought a pool, so lead time was quicker. We paid for 48hour and it was here within two days. Elliot in particular has stood out and helped us at every stage. Elliot, you're a star and the company are lucky to have you!”

Helpful Report

Posted 9 months ago

“Ordered a metal swing set with slide/boat swing/monkey bars. Delivery was good but swing set is flimsy, especially the monkey bars. The whole thing wobbles when you try to use it. I did leave a review on the product itself but it’s been deleted!”

Helpful Report

Posted 9 months ago

“Excellent service, very friendly and helpful.”

Helpful Report

Posted 9 months ago

“Just received my order today! When I originally ordered it day sat 7-14 days but upon reading the reviews i know this wasn’t going to happen, called them after two weeeks and they advised it would be another two weeks. Called them again just to check when i could expect the order. Really helpful staff on the phone on both occasions … last lady I spoke to chased the order up as she said the order was waiting on just one part. Said I would have the order by the following week which I did. Really happy with customer service apart from two week delay which isn’t an issue. Now just to build the swing/slide set! I would recommend the company despite all the bad and negative reviews!”

Helpful Report

Posted 10 months ago

“We ordered a swing set for our Grandchildren. It was delivered well within the time quoted. We were kept very well informed of the delivery and the expected time of arrival. As there was no-one to receive the delivery I arranged for it to be left in a safe place. The driver put it safely round the back of the property as requested. Unfortunately the cross bar had a spilt in it which we felt was unacceptable so we contacted customer service first via email enabling us to send pictures then as there was no reply the following day I thought it best to phone and speak directly as I wanted it resolved quickly. The lady I spoke accessed the pictures that had been sent and could see why I was concerned about the cross bar. She said she would order another which would be delivered the next day. The replacement cross bar did arrive the next day just as I had been told. Brilliant service. We are more than pleased with the swing set for our Grandchildren. The price was very good and the product was everything and more than we had hoped for. All in all a very good experience. Thankyou Outdoor Toys for making it go so smoothly”

Helpful Report

Posted 10 months ago

“All the parts arrived, and the climbing frame, slide etc has now been constructed by my 79 year old husband! Very sturdy and looks fine in the garden, 2 year old grandson loves it. Thank you.”

Helpful Report

Posted 10 months ago

“Got quoted 7 -14 days for product and finally received it after 10 weeks, don't use the company if need item for a certain date, Son had nothing to open for his birthday. Despite this Once the product did arrive my son was made up, top quality materials and looks brilliant 5 good Stars for the product, aesthetics, and quality 5 rubbish Stars for communication, delivery times against quoted delivery times and ruining birthdays”

Helpful Report

Posted 10 months ago

“I ordered the "Rebo Wooden Lookout Tower Playhouse with 6ft Slide & Swing" on 15th April and received on 16th May. I emailed for a delivery update on 10th May and received a reply on 11th May. I did try and call once, but hung the phone up after being on hold for 1h 30m. I didn't receive an email with shipping/tracking details, luckily I came home from work for lunch on the day it arrived. Some of the cardboard boxes and wood was pretty wet which suggests it was lying outside and not in a warehouse etc. However, it's now built and looks amazing, really sturdy and my son loves it. Therefore, giving 4 stars only reason not to give 5 stars is the lack of communication and being outwith the expected delivery time.”

Helpful Report

Posted 11 months ago

“Mercedes Actros trailer in black Cannot fault the ordering process to delivery item arrived swiftly and is exactly as described. No damages no missing parts Thank you.”

Helpful Report

Posted 11 months ago

“great service, product delivered straight to door”

Helpful Report

Posted 11 months ago

“We have just taken delivery of a Swing Frame ( looks great although obviously not put together yet). Grandchildren will love this. However I am writing this review to say Thank you, to a lovely polite and professional delivery driver Martyn Honeywell. 10/10 Martyn. Thank you.”

Helpful Report

Posted 1 year ago

“Ordered the swing for my granddaughter only a few days ago and has just been delivered by driver Phil Allen who was polite and helpful, asking where I would like the item. Great communication from the store and tracking arriving in the time slot given.”

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Posted 1 year ago

“Great service very easy process”

Helpful Report

Posted 1 year ago

“I placed the order for the play house and slide on the 9th of February. It arrived today, 23rd of March. So if you’re going to order I’d definitely order it a while before you actually need it. Luckily I ordered it 3 months before. Looking at other reviews I did start to get a bit nervous as time was going on however, it’s arrived, with all the parts and even a free gift! Thank you very much and thank you to Lee who delivered it earlier than my time slot too! I will order again in the future!”

Helpful Report

Posted 1 year ago

“Very good service & delivery, but the only thing I’m disappointed with is when I ordered , nothing was suggested, until my husband was putting it together, they advised getting the anchors , this should have been either already in the order, or highlighted when ordering.”

Helpful Report

Posted 1 year ago

“Very impressed with the quality of this product. Attention to detail was clear, even to the point of including drill and drill bits with the hardware. No hesitation buying from this company again.”

Helpful Report

Posted 1 year ago

Outdoor Toys is rated 4.8 based on 4,606 reviews