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Outdoor Toys Reviews

4.8 Rating 4,612 Reviews

97 %

of reviewers recommend Outdoor Toys

Company Reviews

Product Reviews

4.8

Based on 4,612 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01691 888924

Email:

info@outdoortoys.com

Location:

OutdoorToys.com,
Montgomery,
OutdoorToys.com
Powys
SY15 6HF

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Outdoor Toys 5 star review on 11th February 2022

Duncan Davidson

Outdoor Toys 5 star review on 11th February 2022

Outdoor Toys 5 star review on 4th January 2022

Outdoor Toys 5 star review on 24th December 2021

Outdoor Toys 5 star review on 9th December 2021

Outdoor Toys 5 star review on 9th December 2021

Outdoor Toys 5 star review on 9th December 2021

Robert Beardsley

127

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered a Go Kart , came broken. Would not replace, ignored emails and phone calls . Finally got through, promised the world and delivered nothing. Shocking customer service. Finally got my money back nearly 2 months after purchase after filing a complaint with my credit card. DO NOT BUY FROM THIS COMPANY”

Posted 1 week ago

“I have placed an order, needed to talk to your company- keep getting 'out to play' when should be open at 10, and when i do get an answer its an automated one hold on... over hour each time!!!!!!!!!!!!!! still haven't got through, left emails, face book etc. now going to cancel item as part missing-”

Posted 1 week ago

“TRADING STANDARDS!! I have reported this company to trading standards and all those with missing orders should do the same. Ordered slide and swing seat 3 weeks ago for my daughters birthday, nothing has turned up. Phoned 4 times and waited on hold for over an hour. Lied to me 4 times, told item was put as urgent and will be with is in the next few days... Still not arrived. Same story every phone call and no matter who answers they're always in a rush to get off the phone! They are scammers and liars! Disgusted to see they have done this to lots of other people...”

Posted 2 weeks ago

“We were really looking forward to receiving our playhouse on a raised platform with slide, way ahead of the Easter Holidays (as was stated in delivery times) so our little one could get lots of use out of it. However, after waiting for weeks with absolutely no communication about the delay - the playhouse finally arrived late with so many vital parts of the structure missing that we were unable to complete the build - resulting in us having to buy missing materials out of our own pocket. On arrival, we were given a strange mix of instructions that didn't 100% match the product. The parts were not labeled at all, resulting in a very lengthy build having to figure out which piece was required at each stage. The actual base of the playhouse was missing from the delivery - having only been provided with two chipboards and the platform base (just one wooden beam in the centre of the house). Meaning it was not structurally sound and not safe at all for our child to play on. We had to go out and purchase wood to secure to the bottom (although there is now a gap under the doorframe where the base should have been raised on the additional frame). The flooring provided for the playhouse was a horrid chip-board that would absolutely splinter into children's feet. Therefore, we needed to also purchase a laminate flooring to put on top for safety. I'm not sure if this was another packaging error, or if this is the standard of flooring they provide and think is OK for children to play on? We were also not provided enough felt for the roof, meaning it was not water-tight until we purchased our own. For a very costly product in itself, this is absolutely not good enough - customers shouldn't have to pay for your packaging errors in order to complete a build. All issues have been communicated to the customer service team, but as of yet we have had no response to our emails. It's a lovely Rebo playhouse in looks, but I would definitely not recommend purchasing it from this provider and to look elsewhere, as their customer service and packaging skills are lacking.”

Posted 2 weeks ago

“Placed an order of Rebo swing and slide set to be delivered in 7-10 working days. Received nothing during this time, contacted to find out where my ordered was, no reply. Received an email to say the slide was not in stock but they would send an alternative. A delivery for half the order was made after 2.5 weeks, over a month on and am still waiting for the rest of the order. They never reply to emails or phone calls. A simple email confirming when I would receive the rest of my order would have sorted this issue, or at the very least an email acknowledging my complaints!! I have now requested collection of the partial order and full refund, have also done this through the bank due to the fact I highly doubt I’ll get a reply to my refund request. Will never order from them again, a huge disappointment from what I thought was a genuine company.”

Posted 2 weeks ago

“I have had a terrible experience with this company, to start with the order was late which would be fine except they never bothered to contact me to tell me it was delayed, I had to contact them. Then when it eventually turned up there were multiple damaged and missing pieces, bits of wood were missing and had clearly never been put on indicating poor quality control. Then to top it off getting hold of anyone to get anything resolved is impossible, you sit on the phone for ages and they take over a week to respond to emails.”

Posted 2 weeks ago

“Terrible customer services - ordered a swing set 2 weeks ago which promised delivery before the Easter holidays. Nothing has arrived yet - no one answers the phone or replies to my emails. Would not use again”

Posted 2 weeks ago

“Terrible service, items arrived in part orders with out in information about the missing items or the second part of the delivery, this was a present for my grandsons birthday and the whole thing was ruined.”

Posted 2 weeks ago

“My experience is sadly the same as many other disgruntled customers Delivery incomplete the apparatus is unuseable we have a very upset granddaughter no response to emails and no answer to the many calls made....”

Posted 2 weeks ago

“We ordered a double swing and Monkey Bars 3rd March, on a 7-10 day delivery, when it arrived another week later there was one critical parcel missing. It is now the 5th April and after 10 phone calls totalling over 4hrs and counting (mostly on hold), 2 emails (unanswered) and many broken promises we still have no idea when we might get the missing pieces. We paid over £400 and still no usable equipment and impossible to contact Outdoor Toys or trust what they tell us on the rare occasion the calls are answered by a person. The staff are very friendly but nothing they say can be believed. We are now resorting to having to invoke our rights under the Consumer Services Act (as advised by Citizens Advice) to get a resolution. 2 very sad children for the Easter holidays!”

Posted 2 weeks ago

“Faulty item. Been trying to resolved since February. Was getting replies until I refused a discount on a fault they cannot fix. I wanted a replaced or a refund. Since my response to them, no one has got back to me. I’ve emailed 4-5 times and tried to call and NO ONE ANSWERS.”

Posted 2 weeks ago

“Noone replies or answers!”

Posted 2 weeks ago

“The initial delivery was incorrect. The subsequent 'customer service' was abysmal. Multiple further deliveries were dispatched, which were incorrect. After one month of complaints, a full refund was refused. This company are a shambles. Complete crooks and will happy breach the 2015 Consumer Rights Act.”

Posted 3 weeks ago

“since placing an order 13 days ago I have received no communication about a despatch date and the customer services department didn't answer , I had been on hold for over an hour. The complaints department email simply bounces back as unrecognised. Contacted my credit card company to get the funds returned.”

Posted 3 weeks ago

“Arrived today 12 days after ordering so all good, think all pieces are there, delivery was good. communication could have been better as only got confirmation email and delivery tracker was not sent (but found on order) - note to others use paypal to order as easier to raise a dispute if needed. Thanks”

Posted 3 weeks ago

“Utterly disgusting company to deal with, it has taken nearly a month for my order to be delivered, it was dumped on my drive and missing the main component, a slide. Customer service is terrible I have spent nearly an hour on hold on the phone and emails are useless, I fear the company is going bust. DO NOT ORDER FROM THIS SHAMBLES OF A COMPANY.”

Posted 3 weeks ago

“I need a replacement part for a trampoline we bought from Outdoor Toys. Emails are totally ignored and they don't EVER answer the phone.”

Posted 3 weeks ago

“SO MY SONS BIRTHDAY TOMORROW AND AFTER 3 PLUS WEEKS IT HAS NOT ARRUVED-- NO PRESENT. I HAVE CALLED, EMAILED FOR THE LAST 3 WEEKS OVER AND OVER, IT WAS PROMISED I WOULD HAVE THIS A DISGRACE. THEY DIDNT BOTEHR PLAYING FAST SERVICE FOR DELIVERY . STAY CLEAR !!!!!!!!!!!!!!!!!! THEY SAID COULD HAVE DELIVERED TODAY BUT YOU HAVE NOT PAID FOR THIS? I WANT THIS TODAY! TAKEN A DAY OFF WORKED AS YOU SENT A EMAIL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!D”

Posted 3 weeks ago

“Terrible service, terrible communication, delivery 4 weeks after promised maximum wait! Missing parts and they don’t answer emails or the phone to missing part queries”

Posted 3 weeks ago

“Ordered items on the 10th of March, no response to emails, phoned last week told items could arrive this week. Spent 45mins on phone could not get a through. I would just like an update please.”

Posted 3 weeks ago

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Outdoor Toys is rated 4.8 based on 4,612 reviews