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Osmio Reviews

4.7 Rating 2,772 Reviews

94 %

of reviewers recommend Osmio

Company Reviews

Product Reviews

4.7

Based on 2,772 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Osmio:

Revitalised Mind, Body and Spirit with Osmio Water. Osmio Water is very much a family business, who thrive on our love for customer satisfaction and a deep knowledge and passion for what we do. We thrive on repeat customer business and subsequent recommendations. Since 2009, we have gradually become one of the UK's leading water quality specialists, driven by a strong passion for promoting health and wellbeing through water. Water is the very essence of life and is a vital ingredient in your health. Our products enable you to remove impurities from your water, whilst saving you the expense and environmental impact of bottled water and helping with your green/cost saving initiatives. We like to go the extra-mile for our customers and aim to provide the highest quality customer experience in the industry.

Visit Website

Phone:

0330 113 7181

Email:

info@osmiowater.co.uk

Location:

Eternal Lake Nature Reserve,
Salt Lane,
Cliffe
Kent
ME3 7RT

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Osmio 5 star review on 18th March 2024

Osmio 5 star review on 9th February 2024

Izabela Buroszek

Osmio 5 star review on 5th February 2024

Osmio 5 star review on 5th February 2024

Osmio 5 star review on 29th October 2023

Natalie Crawford

Osmio 5 star review on 17th August 2023

Osmio 5 star review on 5th August 2023

46

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great filter but let down on this occasion by and end fitting which leaked due to poorly-moulded thread. Fortunately resolved (at least at the moment...) by some PTFE tape. I'll see if that lasts; first time I've had this problem after 4 previous filters.”

Posted 3 years ago

“The water filter is good. however given the trouble I have had re getting it changed over it would really help if it was clear on your website - and more importantly on the packaging - what size of fixing ie 3/8 or 1/4 is being supplied. It was impossible tot ell from the old filter what it was and impossible to tell what the new one was hence having to order an adaptor which after over a week had not arrived. Thankfully the 2nd one sent by courier did arrive. Answers below concern the filter not the adaptor!”

Posted 3 years ago

Thank you for your feedback. The size of the fittings for the product you have purchased is in the product name. Although even though you have ordered incorrect product we have offered to post reducers free of charge. They were sent by 1st class Royal Mail, however sadly the package got lost. We have re-despatch the fittings via next day courier. If you have any existing system and usure what type of fitting you require - you can get in touch with our customer service team, they will help you to get the correct connectors (if needed).

Posted 3 years ago

“Still awaiting a response from the technical department, so can't really comment at present on the product. I've been kept informed about the delay on the technical department response and look forward to an answer tomorrow.”

Posted 3 years ago

“I bought a three way tap and an under sink water filter system. The filter was extremely hard for the plumber to tighten. It needed incredible strength to stop the drip. This has been mentioned by others in reviews. Also, the kettle is starting to get limescale in it and it is only two months old....So not that great....”

Posted 3 years ago

“Osmio is a good idea that filters well but unfortunately does not quite work out effectively in practice. 1) The push button is not 100% responsive which is especially inconvenient when trying to stop the flow when a cup is full 2) The unit sputters and spirts when delivering hot water which causes splashed so you are always having to wipe down the machine and the work surface. We generally hold cups up close to the nozzle to prevent splashing but this is inconvenient and carries risk of being burnt.”

Posted 3 years ago

“I placed an order at 11.53 Monday but it wasn't despatched until 11.45 Tuesday. This meant another day without clean water at home. They sent the wrong size o-rings so I used the old ones I had. I phoned back to ask Lorraine for the correct ones to be sent for use next time I take the filter apart for cleaning but haven't received them. Advice and assistance on phone is good but maybe communication with warehouse, and speed of despatch needs improvement.”

Posted 3 years ago

“My first order forreplacement filters was slightly confusing. The pack of four filters seemed to be different to the details in the Osmio manual, which appears to shows five different filters. I am also not sure about the difference between the one micron and five micron filters as they appear to be exactly the same in appearance.”

Posted 3 years ago

“Product bought was spot on, delivery prices ridiculously high. Small plastic pipe connector was £5:40 and postage was £6:00”

Posted 3 years ago

“Good but price is getting up”

Posted 3 years ago

“Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to it is the most unacceptable. I was told by the customer service section that our name and address has been shared with a review company without our knowing or our permission and there’s nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is. Whilst I think the product is very good this review site and the invasion of privacy that I’ve been subjected to is the most unacceptable. I was told by the customer service section that our name and address have been shared with a review company without our knowing or our permission and that there is nothing that can be done about it. I think that this type of review site is a joke compared to trust pilot where you can set up your own account and keep your anonymity which is extremely important in this day and age and if my address or my name or age is published on this site it will be more than enough for me to go to the information ombudsman about the breach of privacy that I feel this is”

Posted 3 years ago

“I haven't prepared the filters yet as I have difficulty understanding what I need to do before putting them into the main frame. I might need to call you for this. Not sure whether it's only me but find it difficult to navigate the explanation sheets as they are all in jargon.Then the top lid sits loose on the frame. Is there supposed to be a rubber ring to keep it in place? I cannot imagine how it could work if someone used the waterfilter in a mobile home...it would rattle all the time and maybe also water spilled...sorry but I am not impressed so far.”

Posted 3 years ago

“The Osmio is a good idea in theory which just falls short in practice. The main problems are the responses from the delivery sensor and the flow of water. The former is slightly erratic in operation which can lead to your mug overflowing onto the work surface when a request to stop is ignored. The latter causes the delivery of hot water to sputter and splash out of the unit. In both cases, you are left having to clean the work surface and the unit on practically every visit.”

Posted 3 years ago

“Not that helpful and not sure if product really makes a difference”

Posted 3 years ago

“Ordered on Thursday before 3:30pm. I live in Northern Ireland and at 8:47am on bank holiday Monday it was noted in the DPD app as 'out for delivery' there was no e-mail/text or sight of them by 12:13pm so I asked for it to be delivered on Tuesday as I wanted to go out for a walk. at 14:18 it is noted as 'carded' - I don't know what this means then returned to depot at 16:09. On Tuesday 26th May, I got a message to say it would be delivered between 13:00-14:00 which it was. On delivery, one of the three boxes what damaged - split at the sides and ripped at the top. One of the coldstream replacement filter metal lids was dented. On review of the contents, an item was missing - the Milton sanitisation tablets (one of a 4 part sanitisation kit) and I needed to call customer service. They are currently looking into this and i have sent them a photo of what parts of the sanitisation kit were received. I have run about 5L water through the Zero system to clear it and am still comparing and contrasting to the tap water!”

Posted 3 years ago

“Website needs improvements please”

Posted 3 years ago

“Overall a positive experience but product knowledge of customer advisors could be better”

Posted 4 years ago

“I”

Posted 4 years ago

“Filter OK, forgot to order end fittings, which you then charged £6 courier they weighed 1/2 oxide”

Posted 4 years ago

“The product is ok but the dpd (delivery service) are not good. Late delivery. They deliver nxt day beacause they are lazy to deliver at 1600 - 1700 and instead the status of delivery we not home, but I home waiting for delivery”

Posted 4 years ago

“I received clear advice on the difference between the two products I was considering. Very quick delivery. Installation and set up took just under 2.5 hours which as what we anticipated. I chose this RO system on the basis that it has a post filter which I understand is meant to add back calcium and magnesium (and possibly other trace elements and/or electrolytes including potassium?) but cannot obtain clear information from OsmioWater on exactly which elements and in what approximate quantities (even given temperature variations) that they may be added back to the filtered water. I also have not been able to find any information that shows that a silver impregnated activated carbon post filter would actually add anything back to the water after the previous filters. Given my concerns on this I may be disconnecting this RO filter system and looking at other options to ensure that essential elements can remain in my family’s drinking water.”

Posted 4 years ago

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Osmio is rated 4.7 based on 2,772 reviews