Origin Architectural Reviews

4.84 Rating 235 Reviews
97 %
of reviewers recommend Origin Architectural
Merchant Metrics
Shipping & Delivery
Delivery Methods
Average Delivery Time
Next Day
On-time Delivery
Accurate And Undamaged Orders
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
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Anonymous  // 01/01/2019
Excellent friendly service along with superb communication and prompt delivery made this a fantastic company to deal with. Nicole was always quick to respond, and eager to help. The product is also of excellent quality and easy to fit. Overall, a good all round experience!
Posted 7 months ago
Great communication, supporting us with our design questions and great communication through the order and delivery process. Well packaged and fast delivery with quality materials, allowing us to fit ourselves easily. The finished product looks fantastic thank-you.
Posted 7 months ago
This company was a pleasure to deal with,Nicole in particular, went above and beyond in her customer service,giving me detailed instructions re my new balustrade. She was courteous and knowledgeable, I had every confidence in placing my order due to her continuous support,answering all queries promptly. The company changed the corner post I had ordered in error and sent 2 end posts which arrived the next day. Their prices are great! I am really pleased with my balustrade and would endorse this company if you are considering installing your own balustrade juliette balcony etc.
Posted 8 months ago
I cannot praise this company and their staff enough. They provide a professional, courteous and fast service. The product was high quality and easy to construct. They resolved and responded to my questions and requirements quickly and efficiently. I would not hesitate recommending or using this company again.
Posted 8 months ago
Great helpful staff 2 weeks lead times Fitted Portia balcony myself Quality product great price
Posted 9 months ago
Easy to deal with and very helpful. Prepared to phone back and confirm your requirements. Posts arrived the next day and glass was ordered after the posts were in which made good sense as could not put all posts in exactly the right position. As a DIYer I would have liked some instructions and/or helpful hints. Having said that everything was quite straight forward. Well made items.
Posted 9 months ago
Nick was very helpful and informative during a difficult period, and phoned regularly with updates, price and delivery were spot on
Posted 9 months ago
Great service & great product!!! We had 43 meters of glass Balustrade with no hand rail designed and supplied! Just perfect service from start to finish!! We even had seven shaped glass pieces But that even was perfect and that’s due to the support of the office staff
Posted 10 months ago
Excellent service from Nicole Hixon at Origin. The product quality is excellent, and the fitting was straightforward. We are delighted with the result and would highly recommend Origin architectural.
Posted 10 months ago
Professional service . Excellent price . What more can you ask for .
Posted 11 months ago
excellent ; incredibly helpful. highly recommended
Posted 11 months ago
Excellent service from Nick Watson at Origin throughout, the product is excellent quality and design and the fitting is simple and straightforward. We are delighted with the result in our garden, the glass balustrading has really given it an added dimension. Would not hesitate to recommend Origin and I would be happy to use them again
Posted 11 months ago
Great product, great price and brilliant website ordering service. The only negative was the communication between their dispatch and delivery team. No dramas tho and would order again.
Posted 1 year ago
Great service and very pleased with my balustrade
Posted 1 year ago
The glass balustrade we bought for your staircase and garden decking was excellent. Easy to install and the quality was fab. The staff were very helpful and all went smoothly. I would recommend.
Posted 1 year ago
Glass balustrades look great so with great help from Nick I’ve replaced our conventional wooden one using Origin SS buttons fastened to the stringer & a SS rail mounted on top of the toughened glass. Only a small job by commercial standards but I received as much guidance as I could have wished for.
Posted 1 year ago
From start to finish Origin took great care to ensure the end result would be fantastic. They definitely go that extra mile (thx Nick) to ensure we could install the products easily. Everything was perfect about this project. The pre advice, the delivery and the quality was second to none. Super happy with the result.
Posted 1 year ago
Really pleased with the frameless glass that I received from Origin. Particular thanks to Natalie for all of her technical support. They couldn't have been more helpful.
Posted 1 year ago
I had a complicated project requiring 3 balustrades of different sizes. Origin were extremely helpful throughout, and charged far less than a firm offering a similar product. As for the quality of the channelling and glass, it is outstandingly good. Many thanks.
Posted 1 year ago
I made an order with Origin 2 months ago but the order never arrived. Instead of solving the problem, they ignored me. Very disappointed with their attitude. Will never use them again.
Posted 1 year ago
Origin Architectural is rated 4.84 based on 235 reviews