Name: Origin Global
Address: Sands 10 Industrial Estate, Hillbottom Road, High Wycombe
Rating: 4.09

“The quality and fit of the Origin Windows are exceptional. Their support services have also been superb, keeping us updated every step of the way and stepping in to keep the promise when required. I would recommend them to anyone looking for a new front door, windows or a show case slider for the rear of their house.”

Helpful Report

Posted 1 month ago

Good Morning, What a great feedback post to start the day. It's great to see that we are ticking all the boxes with quality, customer service and overall satisfaction. Kind Regards The Origin Team

Posted 1 month ago

“Many thanks Billy for your help and assistance regarding the managing of a few ongoing issues with the bifold and entrance doors. Martin came along a couple of weeks ago and, due to his care, attention and experience, I am able to report that the client has confirmed that all is well and, he is extremely happy.”

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Posted 3 months ago

Good Morning Carl, Thankyou for taking the time to leave such kind feedback. We will certainly make sure that Billy is made aware of your comments. And that picture looks amazing. Kind Regards The Origin Team

Posted 3 months ago

“We had bifold doors fitted 6 years ago by Ekco doors in Edinburgh who were introduced to us by Origin. All was well at first but very quickly we had condensation develop on the inside of the threshold and issues with the foam gaskets shrinking. This was reported to the fitters who replaced the gaskets and blamed that on the condensation. Since then I've had the gaskets changed annually as they keep shrinking and I've had numerous excuses for the condensation. They refitted the doors in February but it's made no difference, in fact if anything it's worse. Now the installer has refused to come back unless I pay £250 and have blanked every effort I have made to get a copy of the fitting warranty. I have foam gaskets that were supplied under warranty but the installer refuses to fit them unless I pay £250 which won't be happening. Origin for their part only want to pass the blame to the installer and take absolutely no responsibility for anything apart from manufacturing defects despite the fact they introduce you to the installer. I sent them a detailed email listing the problems I'm experiencing but it's been ignored. Do yourself a big favour and go elsewhere. Find a company that actually takes responsibility for their installers instead of ignoring things.”

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Posted 4 months ago

Dear Mr Little, We have replied to your feedback on alternative websites as well but just incase you have not seen them we have also placed it here. Origin is sorry to hear that you are experiencing on-going issues with the Q-lon for your bi-fold door. We are in receipt of your mail, where you kindly included a response from the manufacture of the Q-lon and they offered you a potential cause being installation or overstretching. As you are aware Origin do not provide installation services, we work through a network of independent trade partners who provide their own warranty for install work and glass supply. It is also noted in your mail that Origin have attend your property twice which demonstrates that we do take ownership of issues when our support is required. With regards to the condensation, this can be caused by several reasons including air circulation, building fabric and use of the room. As Origin are not involved in the project directly it would be inappropriate for us to comment on the reason or cause. Origin prides itself in working closely with our trade partners to provide support and guidance as and when requested by them and we will continue to do so in your situation should the partner require it. As a goodwill gesture, we are more than happy to send replacement Q-lon directly to you, even though we believe the product itself is not at fault, and we are happy to work with any builder or installer you wish to use for remedial works which will not impact your warranty with Origin. Kind Regards The Origin Team

Posted 3 months ago

“Lovely product but as soon as something went goes wrong they don't want to hear from you. I wouldn't use again.”

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Posted 6 months ago

Good Afternoon Murdoch, We were sorry that we were unable to assist with the key being stuck in your barrel, and also commented on your feedback via trustpilot about having replied back to yourself via your email communication with a resolution to assist with this in the hopes that that situation will be resolved. Kind Regards The Origin Team

Posted 6 months ago

“Słaby produkt. Chamska obsługa klienta. Nie polecam.”

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Posted 7 months ago

Good Morning Grek, Could you please let us know what the issue was and why you feel the customer service was not as expected? Origin prides themselves on customer service and quality. So we would love to know a little more about the situation. Kind Regards The Origin Team

Posted 7 months ago

“Origin informed the Court all of my 12 windows have to be removed from the wall to prove none have the serial numbers and the installer informs me that that will invalidate his 10-year warranty “Origin states “he has not removed his windows from the wall, he therefore cannot be sure the serial number plate is not in place and simply hidden. Perhaps they can tell me and the Court where in my T&Cs it says that I may have to remove my windows to get to the serial number? This statement was followed by the statement of truth! In one email Origin said “there will be at least one window with the serial plate on. Have you checked all the opening windows? In another “can I ask for you to check the areas below outlined [opening windows] which shows where the serial number plate would be located on your windows – If you do not have any top openers as in the diagram, the plate will be located within one of the inside sashes. Please check carefully, you may wish to use a torch for clearer visibility.” They forgot to add if all fails, I should use a bulldozer to reap the windows from the wall and I may find the serial numbers. Isn’t Origin’s statement to the Court dishonest and a breach of contract? T&Cs do not refer to removing windows to check the serial number. T&C states, "Origin shall be under no liability under this Warranty if the products are not clearly marked as Origin Goods and carry an Origin serial number" and “the information required in the Warranty Claim Form must include the unique serial number for your Product." My windows came without the serial numbers. Neither Origin nor the installer, Insulating Windows, can provide an explanation, just excuses. Insulating Windows has never denied removing the serial numbers but provided numerous excuses and theories-see below and they vary by the day depending on their mood: i "I can honestly say that we have never been asked for a window serial number in over thirty-five years of fitting they stick them to the sides of the frames, so they tend to be installed with the windows! “In other words, the number is buried in the wall, so the guarantee is void. ii. “I am sorry, but we do not have the serial numbers for the windows. If they are attached to the frames, they will still be on them” (despite me confirming there are no serial numbers, and they did not volunteer to come and check because they knew the numbers were not there and for the record neither did Origin). iii. “Yes, they often attach the labels to the sides of the frames. However, we have never been told that it is necessary to keep these labels. They tend to get installed with the windows. As I say, we have never been asked for a serial number, in over 35 years of installation and 10 years of installing Origin windows.” So, after installing Origin windows for 10 years, they do not know the significance of the labels / serial numbers nor the location of these on the frames (just like Origin staff) and they removed the labels because Origin did not ask them to retain them. Breach of contract/contract is void. Fraud? iv. “I’ve just spoken to our service team [at Origin] about this [and they state] “The windows do not have an EF number like our doors do so don’t have “serial” numbers on them as such. [here we are told by Origin that it does not issue serial numbers at all for windows, but their T&Cs insist on having the unique serial number without which the warranty is null and void! In its defence filed at Court, it says they operate under ISO & all customer-facing documents must be reviewed and updated. So why the conflicting messages and inconsistency bordering on dishonesty? Both companies are happy to insult their customer's intelligence and now the Court. I am sure the Court will be very impressed with Origin’s statement that windows must be removed from the frame to look up the serial number. v. “As stated in the email you have highlighted, unless Origin did forget to apply the serial numbers to the windows, the serial number is likely to be on the sides of the frames, which, to my knowledge, is where Origin put them [that is not what Origin say on its website – installer has no clue!]. Therefore, you will need to remove the window to get to the serial number. This will, of course, invalidate the installation guarantee provided by Insulating Windows Limited.” They are implying Origin did not put the labels. Origin told me "Each Origin product will have a silver plate or sticker which contains the serial number. This serial number allows us to identify which trade partner has supplied the set." False. Origin, in the Court statement, states (a) that if a manufacturing defect claim were to be made by me, they wholeheartedly confirm it would be honoured as Origin's reputation is founded on this integrity. No acknowledgement of any of the above and the fact that a huge percentage of its customers are totally dissatisfied. Origin says it is a “reputable company”! Don't bother buying Origin products.”

Helpful Report

Posted 8 months ago

Dear Mike, We are very disappointed that you have taken the decision to copy and paste confidential details of your court claim into a review site prior to any outcome being decided by the judge. It is equally interesting that you have been selective in what you have posted with what seems like a deliberate intent to mislead the public and discredit Origin. As you are fully aware Origin provided you with the serial number that ties to your order on the 10th Dec 2021. In addition to this we have on many occasions given you in writing reassurance that should you find yourself in a position that a manufactured defect claim is made Origin will most certainly honour it. (Confirmed in your own review) To date and at this current time, almost 2 years after purchase, you have not made a claim nor have Origin rejected a claim from you. Not at any point has Origin requested you to remove your windows. Following investigation by both you and Origin we have simply advised that the serial number is potentially secured within your frames due to your window being a large multi-pane bay window configuration. The conclusion to this was that as the windows have not been removed it is impossible to say either way if the serial number is present or not. This in no way implies that you or any other homeowner is expected to remove their windows in order to validate a claim. Not withstanding whether it is there or not is a moot point since you have the serial number in your possession and available to you to quote if needed. That aside you appear to have neglected to note that an offer was made to you over a year ago to provide replacement number plates for your peace of mind. You rejected this offer choosing instead to make a court claim in an attempt to secure a full refund on a bespoke custom-made set of perfectly good windows, supplied free from defect and fit for purpose. Origin will always support a homeowner where a manufactured defect has occurred, and this is fully evidenced in the documents provided to the court as part of this on-going case. As this is a pending court case we reserve the right to allow the court to do their work and come to a fair and just decision, of which we will be compliant in any way they see fit. Kind Regards Origin

Posted 8 months ago

“Hi, we are very disappointed to find that after 8 years, and little use, we now have a problem with the slave handle shoot bolt mechanism on our Origin bi -fold doors. There was no problem with the original installation it is actually the product that is at fault, and under the “20 year warranty” we now find we have to pay all labour charges to get it repaired. I feel it is rather disingenuous that Origin boast on their warranty information saying “ Rest assured, you have chosen Origin, you can relax knowing that you’re in safe hands as our guarantee lasts for an astonishing 20 years”. Yes, I am sure the problem can be resolved, but at my cost of maybe hundreds of pounds. So I don’t feel very relaxed! Perhaps it would be better if Origin made it clear on all warranty advertising that after the installation guarantee has expired, although parts will be supplied by Origin, all labour charges (disassembling the doors which involves removing the glass to access the faulty parts and reassembling) have to be borne by the customer.”

Helpful Report

Posted 8 months ago

Good Morning Robert, We are sorry to hear that you experiencing issues with your bifold doors. The up to 20 year manufacture warranty is for the supply of parts found defective due to a manufacturing issue only. It does not cover any call out's or remedial work required to replace the part as this is covered by your installer. You would need to contact them to discuss their cover for repair call out's. We will be more than happy to supply any parts that are requested by your repair agent as part of your Origin warranty. We do try to be as transparent as we can and all the warranty information can be found here https://origin-global.com/terms-and-conditions Kind Regards The Origin Team

Posted 8 months ago

“We used Origin because they are the preferred manufacturer for our local installers Essex Bi Fold. The door frames, hinges and mechanisms all seem to be of good quality and it is reassuring to have a 20 year guarantee. The door "restrictors" - a metal bar that stops the door hitting the outside wall, and which can hold the door in an open position, do seem a little flimsy for our 1m wide doors - but I'm not entirely sure whether these come from Origin or are sourced separately by Essex Bi-Fold.”

Helpful Report

Posted 1 year ago

Good Morning Matt, We are so pleased that you decided to choose Origin for your project. We are unsure if it is our restrictor as this is something you would need to speak to Essex bifold about. However we do supply them if requested. There main role is to prevent the lead door opening past a set angle. All though they do hold door at the maximum point, they are not wind resistant or actually designed to hold the door permanently. Thanks again for leaving such wonderful feedback. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

“Worse customer service on the market. They do not care about their customers. Unable to deliver product as promised. If you do not receive your glass on delivery you never will.”

Helpful Report

Posted 1 year ago

Dear Homeowner, We are sorry to hear you are having issues with your Origin purchase, it is always disappointing to hear when things don’t go as planned. We are a little surprised by your review though as we are the manufacture of the frames only, and we do not provide glass as part of the project. This is sourced and supplied separately by your installer. I am sure you will understand that unfortunately we are not able to help or comment on products not supplied by Origin. We do hope you find a suitable resolution with your installer. Kind Regards The Origin Team

Posted 1 year ago

“We already had Bifold Doors from Origin and were extremely happy with them, so only used Origin for our new Front Door which looks amazing. Even our Postman commented on how good it looks. Customer Service was excellent, thank you Origin.”

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Posted 1 year ago

Hi Hugh, We are so pleased that you decided to choose Origin for your project. And looking at the pictures, it seems you made a good choice. The installer has also done an amazing job as well. We pride ourselves on our quality, and it's great to see that it is noticed and appreciated. Thanks again for leaving such wonderful feedback. And pass on our thanks to your Postman as well. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

“Aesthetic appeal and good opening spaces”

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Posted 1 year ago

Good Morning, We pride ourselves on our quality, and it's great to see that it is noticed and appreciated. Thanks again for leaving such wonderful feedback. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

“Absolutely horrendous company that you should steer well clear of. We purchased a total of 18 triple glazed aluminium windows. Issues faced were gaps in the frames of circa 1mm. Origins response was that this is within their tolerance (no kidding). Window handles hitting the frames - origins response was essentially sorry but the wrong handles have been installed. Windows dropping and cutting into the bottom gaskets - origin response was that this does not matter and does not affect the performance (still not kidding). When pushed they very reluctantly agreed to change the hinges. Two windows were supplied without internal beads - Origin response was again sorry (they can stick their "sorry"). Frames sweating even in rooms were nobody sleeps and humidity levels are around 50%. I suspect due to quality issues that the thermal breaks in the windows have not been installed properly - Origin response was we cant discuss this with the homeowner, go back to the installer. Installer states humidity too high even though this is around 50%. Based on experience from Dec/Jan 23 - stay well away from this company.”

Helpful Report

Posted 1 year ago

Dear Mukesh, Thank you for sharing your experience and highlighting the issues you have had. Whilst Origin does not have any involvement or insight into the installation, surveying or aftersales of individual projects, it is always disappointing when we hear the homeowners have had difficulties with their purchase. All our partners work independently but nevertheless Origin works closely with them and/or any nominated installer to support a resolution. As Origin is the manufacturers of Frames and Ancillaries only, we cannot support in the event that an installation has not been completed as required or situations whereby an order has been incorrectly placed by the partner/installer concerned. If following a consultation with your chosen partner/installer it is determined that a manufacturing defect has occurred Origin stands by our warranty and will provide any replacement parts up to and including a full remake if required. However if the defect is due to/caused by poor installation or an incorrect order then unfortunately this resolution will lie with your chosen partner, who should have provided a separate warranty to you covering the installation and associated services itself. You have not mentioned who your partner/installer was for your project, it is therefore not possible for us to investigate further. Whist Origin do not offer a mediation service for disputes, we are happy to speak with your partner to offer advice and guidance if they require it. If you could send us your serial number and name of your partner/installer we will be happy to look into this further for you. Please send this information to our Enquiry team Enquiry@origin-global.com Kind Regards The Origin Team

Posted 1 year ago

“Excellent pre purchase advice and support,installed at the time stated, personable crew.The items themselves have performed perfectly. WE are delighted customers.”

Helpful Report

Posted 1 year ago

Good morning Dr John, We are so pleased that you decided to choose Origin for your project. And also pleased to here that the pre sales advice helped to make your decision. We pride ourselves on our quality and customer service, and it's great to see that it is noticed and appreciated. Thanks again for leaving such wonderful feedback. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

“Origin supplied our bifolds without the magnet fitting. It has taken two days short of four weeks to get it supplied and fitted. Origin also supplied the insulation with a tear in it. Again, nearly a month to get it changed. Nobody to speak to when I phoned except a product designer who said he was the only person in the building. Great service I don’t think. Our installer’s surveyor wrongly measured the opening so the bifolds didn’t fit properly. No apology from them. I will never EVER recommend Origin or County Windows Heathfield. Appalling customer care from both.”

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Posted 1 year ago

“Bought all my doors and windows from Origin via a local dealer. Windows and bifolds are fine. The front door lock is unusable by the kids, elderly or visitors, too stiff. Neither dealer nor Origin had any solution/desire to fix so must be a major design flaw. Also door knocker is super cheap and flimsy. Avoid them for front doors and go to a specialist in doors, just use these guys for windows which are fine.”

Helpful Report

Posted 1 year ago

Good Morning, We are sorry to hear that you have issues with your front door. As we are not privy to your order, we are unsure which type of locking mechanism you have on your door. However I'm sure if you were speak to your installer, they will be able to discuss this with you. We are however happy to her that you are pleased with your windows and bifolds. Kind Regards The Origin Team

Posted 1 year ago

“I’m not normally one to leave reviews but for these guys I will make an exception From start to finish an absolute pleasure to deal with and the quality and finish of the doors is exceptional as was the installation team The 9 metre span in my kitchen diner is now the main feature of the house and is most definitely the “wow” factor when you come in I can’t recommend these guys enough and even if Carling did bifold doors these guys would beat them hands down 100% using them for my next project”

Helpful Report

Posted 1 year ago

Hi Keith, We are so pleased that you decided to choose Origin for your project. And looking at the pictures, it seems you made a good choice. The installer has also done an amazing job as well with a massive 9 meter span of Bifolds. We pride ourselves on our quality, and it's great to see that it is noticed and appreciated. Thanks again for leaving such wonderful feedback. If you have any future projects, please don't hesitate to contact us. Kind Regards The Origin team

Posted 1 year ago

“Ordered an Origin Bifold Door via Oxford Bifolds in June2022. Unfortunately Oxford Bifolds have gone into liquidation after paying them £4000 up front for the door. They have washed their hands of Oxford Bifolds and want me to go to another partner and start the order process all over again. My door has probably been made now but they will not discuss the situation. Would not recommend Origin as they do not take any responsibility of their partners.”

Helpful Report

Posted 1 year ago

Good Morning Trevor, As per the discussion on email between us We were sorry to hear that you have been impacted by the possible liquidation of Oxford Bifolds. A s stated at this stage Origin has not been formally notified of their intention. Unfortunately Origin cannot help homeowners directly as we are the manufacturer of frames and ancillaries only and we do not provide glass or install services, we therefore only supply through a trade network and not directly to homeowners Unfortunately in these difficult situations Origin cannot disclose any information around funds paid, not paid or the order status to parties other than the receivers concerned as in most cases client funds held by the partner concerned are considered to be assets of the company involved and as such legally fall under the responsibility of the receivers. Kind Regards The Origin Team

Posted 1 year ago

“Beautiful door, but with two major design faults. Double bifold door, lock is in the middle of the door, I unfortunately left the key in first time I opened them, snapped the key off and damaged the door. Not told by installer, but it is the first thing in the booklet supplied by Origin, so they obviously know its a problem, this should be pointed out by installer and labels should be on the door and with the keys. Origin not interested when contacted, blame the installer, need to take responsibility for something they obviously know is a problem. Secondly, no lock or handle on the outside, this door is our access to the back of the house and garage, can't close it when you pop out, if it's raining or cold , can't close the door to stop it . If you push it to shut, you are locked out, very stupid to have what is a one way door only, not fit for purpose, but Origin don't care, just take the money, no customer service, it's the installer's fault. Take responsibility for your own mistakes Origin, don't pass the buck.”

Helpful Report

Posted 1 year ago

Good Morning Paul, We have been discussing this via email. And we did supply a reply in regards to the configuration that you have chosen to have installed. This would of been a discussion between yourself and your chosen installer/supplier. Origin work through an independent network of partners who are not affiliated to us, and whilst we do work closely with them to ensure they meet with our standards we cannot be held responsible for the work carried out and any discussions on the project requirements between yourselves. You have a even set which slide the same way, and from your description, you opted to have an additional key locking on the slave locks. This is something that must be requested additionally as its not supplied automatically. This is due to the fact its not something that is sometimes necessary to add. We are unable to comment on the training supplied by your installer for the operation of your doors, but as you have stated, it is in our booklet and should be avoided. Kind Regards The Origin Team

Posted 1 year ago

“Noticed rain water ingress at corner of frame after fitting by respected company. Fitting company were very good and tried for 4 months to diagnose fault. Eventually after fitter phoned Origin for advice told to remove section of frame and found roughly cut drainage hole in lower frame (see pic) blocked with mastic. This area is not normally exposed during fitting so could not be seen and mastic blockage was done by Origin. Replacement lower frame section fitted and I am currently monitoring for leaks. The point is - if I had put my new wood flooring down immediately after door frame was fitted I would probably never have noticed the water until eventual serious damage to wood subfloor. How many people have water ingress caused like this which is hidden ? I suspect the “good lead in times” which Origin boast about are at the expense of quality control. My advice - avoid Origin products.”

Helpful Report

Posted 1 year ago

Good Morning We are sorry to hear that you have experienced issues with your doors. We are confused as to why the drainage hole is blocked with mastic, as Origin prep the holes in production and no sealant is applied at this stage. The application of sealant is during the installation process when the outer frame is assembled on site by your installer. If your installer wishes to discuss this further, they can contact their aftersales team. Kind Regards The Origin Team

Posted 1 year ago

“A shitty platform and company bought games worth 60$ and wasn't even able to download them.”

Helpful Report

Posted 1 year ago

Good Morning, As a gamer myself I can understand that would be annoying. However, we at Origin Frames manufacture aluminium windows and doors. So we think you may have the wrong company. Kind Regards The Origin team

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Origin Global Reviews