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Optical Express Reviews

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Optical Express 5 star review on 6th October 2021

Optical Express 5 star review on 6th October 2021

Optical Express 1 star review on 24th September 2021

Optical Express 1 star review on 27th July 2021

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would recommend to the highest degree looking at other clinics and opticians. This is a company focussed on profit, and has no customer service, integrity and encourages aggressive, and poor sales techniques and customer service. I have used them for contact lenses, and I also cancelled my laser eye surgery due to appalling lack of care. I cancelled my contact lenses, and yet they continued sending them for 6 months, to an old address and then charged me for this. They would not refund me, or provide any explanation, even though their head office and local store confirmed they were cancelled and that my address had been changed. 6 months later I get a call saying I hadn’t put this in writing, and as a result their employees had lied to me, and I owed every penny (which they took out of my account, which I don’t even believe is legal?). I went to another clinic who noticed serious dryness in my eyes and put me on a treatment plan. Their surgeon and optometrists didn’t raise this as a concern at all. They also offer a 12 month guarantee, while other clinics offer 10 years, who also use more modern equipment. Please for your own sake avoid. There are entire websites dedicated the bad experiences received from this company.”

Posted 2 years ago

“My experience in optical express store Blantyre, was made to feel at ease a soon as I entered store, staff very helpful and cheery. Eye test done very professionally”

Posted 3 years ago

“I found they were honest and straight in there explaining of wether I required my cataract doing, as I felt Happy about the first contact with them I decided to go ahead. They were very professional all the way throughout including the coved respect. Thankyou From Robert Chapman”

Posted 3 years ago

“First time ordering my lenses and very impressed by how simple it has been to do. The price was a pleasant surprise also. Long may it continue”

Posted 3 years ago

“I Keith Ellis has had lens replacement with Optical express and the service I got from barnsley and meadowhall was first class on Friday 5th March I had my surgery in Manchester Bridgewater was just the same first class I was in theatre for 40 minutes when I got up off the bed I looked at my watch and I could see my watch which I have not seen without my glasses the transformation is unbelievable I have got my life back been able to see with out glasses it like having a new toy I just can't believe it I want to thank everyone who where involved giving me my eyes back and Michelle and Simon at Barnsley looking after me for the years I have worn glasses there service is first class yours great full Keith.Ellis (CAN'T STOP SMILING)”

Posted 3 years ago

“Thinking of EYE surgery with Optical Express--don't. £3000 spend and 2 years later... absolute worse experience at Birmingham, turned up twice for booked appts to fix their botched up surgery and was told the surgeon was out to lunch and could not fit me in after travelling 2 hrs. He was still there...! I told their HQ about Birmingham and was referred to Nottingham two times later (after 3 hrs round trips) now told today at their local branch in Leamington that I will need to go back too glasses and they may want to charge me for the glasses. If something goes wrong, your NO chance of being supported. They simply don't care and this is your sight...”

Posted 3 years ago

“Awful! awful! awful! Their service certainly doesn't worth of £100. CERTAINLY NOT! They have such a bad customer service. Even if you have a problem caused by their mistake, they wont waste their valuable time for sorting it out. So you will have to waste your valuable time and chase them up. And, please don't forget to get them to put everything on an e-mail so you have a proof. This is a business, and you are their customers. So they wish taking your money and getting rid of you asap (just like the fast food chains). Ohh!! before forgetting, don't you dare to think that you will be seen by some experts!!!! the test is conducted by receptionists. ( the last part of my test was especially a joke. Since I get that in NHS regularly every 6 months due to my condition, l could easily see the difference as knowledge wise. She didn't really know what she was doing, and spent less than half time NHS staffs spend on that actual test. And! and! and!, my ordeal at Harley branch ended up with not seeing a doctor at all. Conclusively, I was told that I would be e-mailed. Let's see :)) Funny thing is that once I had a voucher for a free eye-test at Boots, I honestly admit that it was better than Optical Express hahaha.. However, I'm pretty in pain for wasting my £100. But, this is life. sometimes, you get manipulated, screwed unfortunately. But, in my case, this can only happen once with Optical express. I'm lucky actually, as it is scary to think of what would happen if I had a surgery or an operation with them. I recommended other clinics that charge half price; or private hospitals if you wanna pay more for the detailed test (certainly for the proper treatment). I did my warning, now it your decision!”

Posted 3 years ago

“I want to warn all people considering vision correction surgery at optical express to avoid it. The bad stories you hear are all true and accurate. I unfortunately had surgery at the Leeds clinic, was treated like a number on the day. It's like a queuing system to get the surgery, one in and one out system. The surgeon Mr Muhammad Kazmi spoke to me 20 minutes before the surgery and told me new risks which I did not have time to think through or reconsider properly. This was made worse by my anxiety which the staff told me they knew about but did nothing. Their customer service and complaints department is shocking. After I voiced my concerns I was able to speak to the surgeon in person again to demand why I did not have fully informed consent and the lack of duty of care given to me. Surgeon accepted his wrong-doing but refused to give a formal apology. Surgery Manager Mike Coyne who took my vision measurements (not qualified optician) was equally rude and unprofessional, interrupting my personal appointment with the surgeon at multiple times. He then threatened me to leave and then kicked me and husband out of the clinic. Didn't matter to them at that point as transaction was completed. Customer services response was as expected and that was they can't do anything. Please do not go to these people as they do not care about your eyes just your money and how quickly you can pay. They were so desparate to get my money before the treatment. The whole team work on a commission basis including the optician you see in your initial consultation. It is all sales. The surgeons themselves and staff wear glasses yet they advocate laser eye surgery which is bizarre. The company is very unethical and provides insufficient risk information to their patients. No wonder they all look so nervous and have so much to hide. Stick with your glasses as they never will disclose all the risks to you as they don't have to. You could be the unlucky ones and suffer for the rest of your life. Even though my vision is fine at the moment I am seeking legal advice due to the unethical way they have practiced and lack of informed consent. Do NOT gamble with your eyes you will never get them back. The laser burns your cornea permanently and this never grows back the same. The majority of the reviews here are by people with only 1 review on their account. I am highly suspicious of this as these don't appear to be genuine and the overexaggeration of positive reviews makes me sceptical.”

Posted 3 years ago

“surgery on sat 20th feb 2021- (multifocal lens). I was so anxious before the surgery i nearly backed out but with the support i received from everyone at bridgewater i decided to go ahead (still very anxious to say the least). Everything was explained to me in detail and i had so much support from Chris. All i can say is excellent support and would highly recommend Optical Express for any eye surgery. After only one day i had better than 20 20 vision. Should have done it along time ago. Well worth the £7,200 i paid. I am so happy i dont have to wear glasses anymore. Thank you so much to everyone at Bridgewater, Manchester”

Posted 3 years ago

“Had lens replacement 10 days ago in St Vincent st Glasgow . Very professional service from initial consultation to the operation . Staff were first class and highly informative . The results so far have been excellent and I look forward to more improvement in the coming weeks . I must commend Zavannah on putting me at ease throughout the process she was very reassuring and knowledgeable and I would have no hesitation in recommending her and the rest of the team . Thanks Guys . Drew ☺️”

Posted 3 years ago

“Easy to order”

Posted 3 years ago

“DO NOT HAVE LASER EYE SURGERY - WASTE OF MONEY!!! I have had laser eye surgery TWICE in the last 9 years lasek and lasik procedures. Now at the age of 33 after wasting best part of £3000 I am back to paying for prescriptions for glasses and contact lenses only to be told after an ongoing complaint that that Optical Express deem my surgery do be successful and that deteriation is due to age. I AM 33!!! Also, I have to use eye drops daily due to having dry eyes as a result of surgery! I WISH I NEVER HAD THIS DONE! Please think twice before having surgery. If I had have known this prior to having surgery I would never have gone through with it.”

Posted 3 years ago

“I don't mean to give a bad review for the product but I've been trying to get hold of your customer service since 2 months with no luck! I got a wrong product deliver to me (monthly lenses instead of dailies) It seems that you reply to your online reviews so maybe you can follow up on my email please? Order number 5137”

Posted 3 years ago

“Good price”

Posted 3 years ago

“Some time ago my wife and I visited Optical Express for a consultation, my wife was told that it was in her best interest to have ocular implants, this was priced at £6000. Over the next week we compared the prices from their competitors and found quite a significant difference, in some cases the same surgery was as low as £4000. We were contacted by the Optical Express sales team who I told of my recent searches and price comparisons. The sales rep told me the reason Optical Express were more expensive was that their service included a lifetime guarantee that regardless of how many times it is needed or what ever is required there would “ never ever be any additional cost” . This was the selling point for me so I got the credit card out and paid. My wife has recently had some visibility problems so we contacted Optical Express and were told that such contracts were no longer issued and previous contracts were void. I contacted their head office to make my complaint known and were assured that they would honour the contract and would get their local clinic to contact us with an appointment, after three weeks passing and not hearing anything I contacted their head office I was informed that as they only kept telephone recordings for two week .. ( in this age of computer technology I’m very doubtful). They had no record of the call and were not prepared to give further treatment free of charge. This is an edited version of this issue as I don’t want to bore you. The punchline is .. DON’T USE OPTICAL EXPRESS.”

Posted 3 years ago

“Do not use this company unless you are planning to go blind. I went there as I notice sudden vision changes in my left eye and they used their iScan top of the world £400 Million technology machine on my eye and they said my eye is healthy and nothing is wrong with it apart from my sight was going bad and I need a glasses. Which is far from true I was suffering from detaching retina which would made me go blind. Good that I had common sense and followed my gut feeling that this didn’t sound right, your eyesight doesn’t deteriorate suddenly it takes time. So, I took my self to Moorfiled hospital and guess what I was on the surgery the next morning and they managed to save my sight. I contact optical express after my surgery to make them aware that they misdiagnosed me and that they should investigate this to avoid this happening to others. After 11.5 weeks and chasing them they finally told me that they are not going to do anything about this. I am not the one to write these types of review, but my ethic won’t allow me to let this go either. So, If I were you I would think twice contacting optical express.”

Posted 3 years ago

“I would choose 0star if I could. Do not use this company unless you are planning to go blind. I went there as I notice sudden vision changes in my left eye and they used their iScan top of the world £400 Million technology machine on my eye and they said my eye is healthy and nothing is wrong with it apart from my sight was going bad and I need a glasses. Which is far from true I was suffering from detaching retina which would made me go blind. Good that I had common sense and followed my gut feeling that this didn’t sound right, your eyesight doesn’t deteriorate suddenly it takes time. So, I took my self to Moorfiled hospital and guess what I was on the surgery the next morning and they managed to save my sight. I contact optical express after my surgery to make them aware that they misdiagnosed me and that they should investigate this to avoid this happening to others. After 11.5 weeks and chasing them they finally told me that they are not going to do anything about this. I am not the one to write these types of review, but my ethic won’t allow me to let this go either. So, If I were you I would think twice contacting optical express.”

Posted 3 years ago

“Staff dont half a clue, Never got lenses on time Never. Eye test was wrong causing damage, prescription wrong due to unacceptable eye test ,staff very arrogant when confronted regarding lack of interest in their job, i dont know how 9/10 are still employey”

Posted 3 years ago

“Terrible Terrible never met so many incompetent staff throughout 4 stores , even customer services”

Posted 3 years ago

“OE really can't decide which policy to follow it has become apparent after speaking to many people who have had laser eye treatment a lot suffer with ongoing affects for months some even needing tinted glasses. My procedure I was entrapped into due to underhanded tactics and it went wrong, they have since defended there 1-2 day recovery time but also saying 12 weeks in other statements. They failed to legally comply with ROA within time frame and blamed poor Karen in customer service for the oversight, I thought at least she can see clearly unlike many of Optical Express's victims of laser eye surgery. They have not followed there own rules broken commitments, let me undergo surgery without fully completing all paperwork and still say I'm not getting g my money back as they are in the right, they have ruined the last 3 months of my life and sight still not sorted and I know of multiple people with same issues. I fully intend to take them to court now as I need to go else were in hope to have my vision sorted by a ethical firm, I would not advise anyone get laser eye surgery from them they have good optical glasses reviews which hide the laser eye reviews. I expect these to appear on a well known consumer program later this year and you will see how they unethical entrap you into taking surgery and it will help a lot of you guys claim your money back if you have had issues. Using Optical Express has been the worst mistake I ever made just like many others as I have learned, I can only hope they are sevearly fined and closed down.”

Posted 3 years ago

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Optical Express is rated 4.7 based on 4,200 reviews