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Oponeo Reviews

1.6 Rating 90 Reviews

14 %

of reviewers recommend Oponeo

Company Reviews

1.6

Based on 90 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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Oponeo 5 star review on 18th June 2021

Oponeo 1 star review on 15th June 2021

Oponeo 1 star review on 23rd March 2021

Oponeo 1 star review on 23rd March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Selling faulty tyres. Waranty process riskfull, not easy, extra money consumption. Been told to buy neew tyres. Bought premium tyres one of most expensive, and they are terrible. Can't review model whitch I bught, because there is not that option on their website”

Posted 3 weeks ago

“Complaint handling at Oponeo is a joke. After 2 seasons, cracks appeared on the premium tires after driving a long distance on highways. Oponeo rejected the complaint with the argument that the attached photos show scratched rims, so it was mechanical damage (and the rims were damaged even before purchasing the tires). Oponeo is trying to find fault with the customer. I didn't expect such bad customer service from such a large distributor.”

Posted 3 months ago

“Do not use these scammers no matter what. Buy your tyres from anyone else. Their delivery timeline is false advertising and is misleading. They have no intention of delivering within this timeline. They seem to believe that they can deliver half of an order and that's acceptable (by law it is not) due to their T&Cs. Their call centre and customer agents on email are less than useless, and cannot give you a straight answer. Their selling tactics are those of scammers, and their follow-up is no better. They send incorrect tracking information, and refuse to provide any help with the delivery dates, in-spite of a customer's contract being with them and not their delivery agent. Please do yourself a favour, buy your tyres from anyone else.”

Posted 5 months ago

“They are thieves. I have neither tyres nor money. Customer service unhelpful, stopped replying to emails.”

Posted 5 months ago

“When ordering, they promise a tire installation service and after choosing this service, you have to take care of all the formalities yourself. Call this company to pick up the tires - they checked and the price for changing the tires is out of date {their price was 12f and it turned out to be 17f} Moreover, after choosing this service, the company delivered tires where they were not needed, instead of to a vulcanizer - to a carpenter.”

Posted 6 months ago

“4 tyres ordered & only 2 arrived!! Openio could not produce a delivery docket despite insisting they had one! Closed the case after 14 days and told me their delivery company will not process a claim after this time despite me making the claim within 24 hours of them claiming they were delivered!!”

Posted 10 months ago

“Placed an order online before reading these reviews. Cheapest price out there, but no delivery date given. Following day I rang to ask about delivery and a very nice chap told me it would be the next day and that I would receive a text with tracking details. I received that and the tyre arrived as promised, the right size and brand new. Well done!”

Posted 11 months ago

“they listed tyre out of stock! after order i've received email that my order has been cancelled because item is out of stock! but they didn't refund! because i've opened case on ebay resolution centre oponeo sent an email to me that refund could be delayed because they got 30 days for respond to ebay resolution centre! refund via paypal takes about ONE MINUTE! just click "refund" but they delay on purpose! AVOID OPONEO! unless u wanna be cheated!”

Posted 1 year ago

“I ordered tyres and waited two weeks for the wrong set to be delivered. They acknowledge their fault and arranged for them to be collected. They won't send out the correct tyres until the incorrect tyres are collected. I'm now waiting over a week for the collection to be made. Spoke to them 5 times on the phone with absolutely no help. Best bet is I'll get the tyre 4 weeks after ordering. Their customer service is terribly. They treat you like your the issue even though their at fault. Won't replace/refund until they collect in their own sweet time.”

Posted 1 year ago

“Attention, Attention, this is a company of scammersAttention, Attention, this is a company of scammers and liars. I bought tires in size 265/45/20 on oponeo.uk. Everything with the transaction was ok, I got a confirmation by email (my mistake, I didn't check the email exactly) Delivery was in 5 days (super fast), but I received 265/50/20 tires (incorrect). I contacted Oponeo and they said a nice return on the tires but I have to pay £ 15 per piece x 4 tires = £ 60. For their mistake, I had to cover the cost of returning the tires. I will never use this company oponeo.uk again”

Posted 1 year ago

“WORST costumer service I’ve ever received in my life buying two simple tyres with the specific details, the delivery was a week delay and one of the tyres were wrong size, I’ve been asking them to send the delivery company to take the tyre and swap for the correct one or make the refund and still waiting, no information provided yet… the workers of the company lies and don’t provide correct information to the costumer, and when they make mistakes don’t take care to give a solution to the problem order number 113221632 I am sorry but I do not recommend this company at all is a waste of time, money and health and if they don’t move ASAP the respective authorities will act by law. Date of experience: 09 September 2022”

Posted 1 year ago

“We ordered a tire that would be delivered within 3 days (according to the website). Unfortunately the band was not there after a week. It had to come all the way from Italy to the Netherlands. We therefore canceled our order. Then we had to wait almost two weeks for our money. Because according to Oponeo, the tape had to be returned to the sender first and only then could money be returned.. it took and lasted.. I advise everyone strongly not to order from this company.”

Posted 1 year ago

“very pure customer servisce.i have placed my order with them, wrong tires has arrive, when i call them i was told that they will charge me 15 e for collection and they will provide tires i need with out of any extra charge. Next day some one has contact me from oponeo and inform me that there was nothing wrong with my tires and i have what i ordered(tires 3 sizes smaller than i have)any way, also he informed me that the collection is 15e per tiers have mentioned that his buddy day earlier has told me little bit different story. He seed this is his decision and i can return tires or keep them.do not refer that company to any one staff has no clue what they are talking about i was tray to save few quid this days on tires now it will cost me extra 30 e rip off”

Posted 1 year ago

“Ordered 2 tyres via Oponeo website with delivery to be at my requested fitting centre in the 48hr period, tyres were in stock so there should have been no issue in getting these within 48hrs. Tyres took 3weeks to arrive and almost daily emails and calls to Oponeo customer service which were as helpful as a chocolate fire guard, could even tell me why these hadnt arrived nor could they tell me courier name or if they were being held up with the courier. I ordered the tyres on the 9th April and cancelled them on the 28th April Oponeo then sent notification of delivery on the 29th April and said if I didn't take them there would be a £30 charge off my refund for returning tyres. Wouldn't use nor would I advise anyone else to use Oponeo, I would advise paying the extra few pounds at one of your local tyre dealers and avoid Oponeo like the plague, in response to Oponeo below tyres were cancelled prior to delivery or notification of delivery however Oponeo still see fit to charge £30 to be returned irrespective of there failure”

Posted 1 year ago

“We purchased 3 tyres of the same type from Oponeo online. When received; they did not match. They were all the correct fit for the car, however 2 had a large groove/ridge to the inner tyre wall. We contacted Oponeo to exchange the tyre to match the others. They simply said the size was the same. The tyres look noticeably different and are not as ordered. They were an expensive tyre and very unimpressed with the situation. Poor customer service attitude; very arrogant and dismissive. Could not recommend Oponeo.”

Posted 2 years ago

“THE WORST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED. 22.12.21 I ordered 2 tires for £416, the website said the delivery will take up to 48h. By the 28th of december 2021 the tires still weren’t delivered so I cancelled my order. I was ignored for a week, and only got a response to my email when I mentioned leaving a bad review, but the response I received made no difference to my situation. On the 7th of January 2022 (11 days after the cancellation of my order!) I received a mail which said that the tires I was looking for have been found and if I don’t want them I have to return them to do deliver driver. Today marks 2 weeks since I cancelled my order but I still have no update from your website and still didn’t get. y refund. I’ve run out of patience and advise everyone to avoid this company as much as possible. I recommend you sort my situation out soon because I will continue to write bad reviews unti I get my money back. I will let everyone know that from experience I’ve learnt that OPONEO doesn’t respect or take their customers seriously.”

Posted 2 years ago

“Avoid that company ,messing around ,Long waiting time …poor Quality Tyres !!! Look like badget Tyres from China …. Avoid IT !!!! Poor Customer Service !!!!! Big joke !!!! Money wasters !!!”

Posted 2 years ago

“attention, nothing good from this company, no shipment after two weeks, the so-called friendly team will help you - nonsense nothing like that exists, refund up to 30 days, or if you want to get rid of money for this time, it's the perfect option, never again I don't want to do business with them and I warn everyone else”

Posted 2 years ago

“THIS COMPANY SEEMS TO BE A BAD JOKE !!!!! I have ordered two tyres from them, after one week I got delivery but it was just only one tire, it passed another week and still have nothing from them but just only one excuse from rude person on their phoneline about this tire "it is still in transit but they cant say where is it" !! can you believe in this ? I have to get day off my work to pick up one tire and need to get another day off my work to pick another tire if they delivery it, There is many places stationery tyre shop which can give you any tire immediately (becasue they have in the stock) at the same price tyres which you looking for and nobody will waste your time and money !!!!!! NEVER AGAIN , and SHAME ON YOU at the same price which I can get tyre in Ireland at shops. YOU gave me a headache, stress , and waste of my time and money, TIMEWASTERS nothing else so if you can get a tyres at your local shop go there and buy dont allowed this company waste your time or money!!!!! also it might to be VERY IMMPORTANT INFORMATION to their next customers which is before I bought a tires from them I found information on their website they have delivery within 4-5 working days which was very convenient for myself, when delivery was delayed and then never delivered I was told they have reserved delivery time up to 28 working days!!!! so I think they no honest sellers if they missleading information with their customers!!!”

Posted 2 years ago

“HIS COMPANY SEEMS TO BE A BAD JOKE !!!!! I have ordered two tyres from them, after one week I got delivery but it was just only one tire, it passed another week and still have nothing from them but just only one excuse from rude person on their phoneline about this tire "it is still in transit but they cant say where is it" !! can you believe in this ? I have to get day off my work to pick up one tire and need to get another day off my work to pick another tire if they delivery it, There is many places stationery tyre shop which can give you any tire immediately (becasue they have in the stock) at the same price tyres which you looking for and nobody will waste your time and money !!!!!! NEVER AGAIN , and SHAME ON YOU at the same price which I can get tyre in Ireland at shops you gave me a headache, stress , and waste of my time and money, TIMEWASTERS nothing else so if you can get a tyres at your local shop go there and buy dont allowed this company waste your time or money!!!!!!!!!! Useful Share”

Posted 2 years ago

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Oponeo is rated 1.6 based on 90 reviews