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Opodo Reviews

1.0 Rating 1,581 Reviews

1 %

of reviewers recommend Opodo

Company Reviews

1.0

Based on 1,581 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Read Opodo Reviews

About Opodo:

Opodo.co.uk is part of the Opodo group; the first truly Pan-European online travel company. Opodo UK gives travellers one-stop access to flights with over 500 airlines, 80,000 hotel properties, travel insurance, city breaks, Eurostar breaks and car hire.

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Opodo 1 star review on 9th April 2024

Athanasios Ragias

Opodo 1 star review on 7th April 2024

Opodo 1 star review on 4th April 2024

Opodo 1 star review on 30th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

78

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service at all”

Posted 2 days ago

“Save your money! It’s cheaper to book direct and the opodo app will book the wrong thing and if you don’t notice in time you’re not getting a refund!”

Posted 5 days ago

“Hi Opodo is a scam and we’re unable to handle a booking change and deliberately let me run into a non refundable booking situation with the airline. Never book Opodo again…”

Posted 6 days ago

“Charged my bank account for a membership I never gave consent.”

Opodo 1 star review on 9th April 2024

Posted 6 days ago

“As everybody else has stated - Opodo are just scam artists masquerading as a legitimate so-called company. They are liars and never will I ever be entrapped into using them again. I really begrudged even giving them ‘one star’ because in effect they admitted liability for my booking but then rescinded and stole my money. I’m going to do everything to claim it back. Disgusting behaviour. AVOID AT ALL COSTS!!! Do not use this intermediary ‘service’ if you can avoid.”

Posted 1 week ago

“Stay away!! Dreadful customer service, total scam. If you book with them a flight, the confirmation booking reference they give you won't be recognised by the airways company. Stay away at all costs !”

Opodo 1 star review on 7th April 2024

Posted 1 week ago

“NEVER AGAIN - WORST CUSTOMER CARE I have used opodo for the first and LAST time. Booked flex ticket which due to illness, had to change. And the nightmare begun. Kept on receiving messages 'oups something went wrong, please try again later and so on....'. My numerous attempts to contact customer service were met with such indifference in addition to been lied to: 'someone had been trying to get in touch with me....only I WASN'T PICKING!!!!' What a joke!!! My attempt to have the dates of the flight changed was never honoured....but the extra charge for the flex booking was!!! Absolutely absurd!!! Zero customer service - Zero care - and a lot of shame. Stay away from opodo at all costs!!!! Date of experience: April 03,”

Opodo 1 star review on 4th April 2024

Posted 1 week ago

“This is not a company they are a total ripoff stay clear we’ll clear or you’ll get burnt”

Posted 1 week ago

“Avoid at all cost!”

Posted 2 weeks ago

“Dishonest quoting of the cheapest fares. Opodo despicably tries to entrap customers into Prime. A painful lesson to be learned but, in future, I will contact airlines directly to get much cheaper flights.”

Posted 2 weeks ago

“Absolute scam artists!!! Charged for a membership I never took and refusing to refund my funds back. Having to raise a claim through my bank. Absolute disgrace of a company AVOID AT ANY COST!”

Posted 2 weeks ago

“Horrible company with extremely bad customer service. I had a change in circumstances due to a court case that I had to attend in Singapore. I contacted the airline that I booked through Opodo and they were willing to make the change, however Opodo refused claiming that they had to stick to their original policy despite my uncontrollable circumstances. All in this has been a terrible experience for me and I advice everyone out there to not use Opodo for any of their future travel bookings or plan. By far the worst booking company I have ever dealt with. I would give it no stars if I was able to.”

Opodo 1 star review on 30th March 2024

Posted 2 weeks ago

“Very disapponting experience with opodo.Get charged for a membership i never took and do not even get a full refund”

Posted 2 weeks ago

“I cancelled my subscription, then after a year they charged me again for another year of membership. I tried several times to contact them about their mistake with no answer. I finally had to cancel my credit card and get another one.”

Posted 2 weeks ago

“This is the worst company I've ever known. I've been waiting for a refund since September. I keep getting told the airline is unreachable, but that seems unlikely. Crooks.”

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Opodo 1 star review on 28th March 2024

Posted 2 weeks ago

“Our return flight from Auckland was cancelled. Options were refund or reschedule, email said would notify new flight in 24 hrs 48 hrs later nothing so rang your agent Unbelievably unhelpful, and in the end had to go though the airline to get flights sorted You let us down very badly when we needed your help Stephen Butler”

Posted 2 weeks ago

“The website gets stuck all the time. I wanted to change a flight and could not because the website did not work. I had to contact them by phone (their chat bot is just useless) and I was on a very long waiting list, EVEN IF I have a Prime subscription which is supposed to give you advantages like quick assistance 24/7. In summary, the website does not work, the prime advantages are expensive when compared to other agencies and not worth it.”

Posted 3 weeks ago

“Absolutely worst experience with this company. Do not use them for any bookings. They do not even honour vouchers they provide to compensation for their worst than poor customer service.”

Posted 3 weeks ago

“Got a ticket from them of €475.78, to Praia Cape Verde ( 11 june back 22 june ), reserve number : 1173848478, canceled after 10 days, and the money refund they told me money avaiable was : refund of €49.27, but even that money never came back ! By the Europena law, the refunds should be avaaiable after 10 days, by now I am almost one year to get it back, who helps us, with this thief-pockects ??? I will never, ever make a deal with this company, and there´s no way to contact them by e-mail, only by phone to England, and we have to pay the call, because isn´t free ! What a good trick to make money easyaly ! All the worse to your company, I wish ! Go to hell instead of that place you know FFF.... Of............. Jmarques”

Posted 3 weeks ago

“one star is ten times to much this website is a trickster! you click on a flight at £XX price for day Y (with all prices in that month being similar in price i.e. £AA, £BB etc) Then when you progress to booking process no flights on that day Y are for £XX!!...then when you return to back to previous page all flights in that month are still £AA and £BB...except day Y is now £ABC!!!! I kid you not from double figures to triple figures! So i tested the next day Z which was was £AA...surprise surprise when I clicked to progress to purchase, again no flights at that price and when I returned to the previous page guess what?...that day Z had now multiplied to £ABC...and day Y was back to £XX! Opodo! I know that selling is about psychological manipulation...I get it! I mean lets be honest very fwe people actually need your product to live or survive...so you you need to trick and con I get it!! but give the consumer some credit dont be so apparent in your exploitation of them! dont have a website that exposes you so blatantly. Specifically one that triples the cost of a product as soon as you click onto it whilst showing all others as staying the same cheap price. If anyone wants to see my screenshot's proving what I experienced just ask Date of experience: 25 March 2024”

Posted 3 weeks ago

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Opodo is rated 1.0 based on 1,581 reviews