Review and raise up to £2.00
"The Guardian" wrote in September 2014 "Online travel agency Opodo is the focus of this week’s column as it has triggered the wrath of a number of readers. The problems differ, but are bound by a common theme: that when those problems are reported, Opodo ignores them or fobs the customer off..."
Being ignored and fobbed off, that is exactly the experience we had with opodo. We booked a multi-city flight (London - Istanbul - Dubai - Glasgow), money was taken from the credit card and all flights showed "confirmed" under "My trips" in the Opodo customer portal.
According to Opodo: "The “My Trips” area is the place to go if you need to confirm your flight status". .... and opodo promises "real time" status information.
When we tried to check in at the airport, we were informed by airline that no booking has been made. "My trips" showed a fake booking confirmation, fraud by Opodo, as money has been taken from the card without issuing the tickets.
We had to by expensive replacement tickets. Material damage: 525 GBP plus inmaterial damage 1 lost holiday and inconvenience.
The Opodo customer service refused to help, refused to take ownership, refused to process any claims. Worst customer service experience we ever had in our life.