On the Beach Insights

On the Beach have a Customer Happiness Grade of F. Customers are unhappy with their customer service.

 

F
Happiness Grade
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25.00%
Industry Average
" I have used On the Beach many times previously, but we weren’t happy with the holiday we have just returned from......I have written to them with no response at all, nor a retuned phone call as promised while we were abroad. Very poor customer service "
- Reynolds Susan
" Sold me a holiday, to Al Moggar Hotel Agadir, services, facilities are very poor, dirty and no WiFi. "
- Anonymous