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Only Oak Furniture Reviews

4.5 Rating 813 Reviews

88 %

of reviewers recommend Only Oak Furniture

Company Reviews

Product Reviews

4.5

Based on 813 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Only Oak Furniture 5 star review on 3rd April 2024

Sharon Lawrence

Only Oak Furniture 5 star review on 11th March 2024

Only Oak Furniture 5 star review on 11th March 2024

Only Oak Furniture 5 star review on 4th March 2024

Only Oak Furniture 5 star review on 8th February 2024

Megan Taylor-Grange

Only Oak Furniture 5 star review on 18th January 2024

Only Oak Furniture 5 star review on 18th January 2024

88

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very nice set of drawers but the back panel looks a bit cheap. A coat of wood stain made it match the rest of the unit. Delivery was not good. We had no notice it was coming and if the driver had come an hour later we would not have been in as we were going away for the weekend. I see you charge for redelivery.”

Posted 1 year ago

Hi Christine, thanks for your review. We're glad you like the set of drawers but sorry to hear that you weren't happy with the back panel - we'll pass on your feedback to our production team. I'm sorry to hear that you didn't have any notice of delivery but I am glad you were luckily in. We will do our best to improve the communication with our transport team.

Posted 1 year ago

“Good quality furniture,but had to wait a long time for delivery”

Posted 1 year ago

Thank you for your review, David. We're glad to hear that you are happy with the quality of the furniture and apologise for the delay in delivery. We hope you are enjoying your new pieces!

Posted 1 year ago

“GOOD LOOKING FURNITURE & HELPFULL ADVISE.”

Posted 1 year ago

Hi Geoffrey, thanks for your review. We're glad you like the look of our furniture and that we could provide some helpful advice. If there's anything else we can do to help with your purchase, please don't hesitate to let us know. Thanks again for choosing Only Oak Furniture!

Posted 1 year ago

“Looks very nice, we have not assembled it yet, waiting for old table to be collected first. Only criticism is all the washers, screws, etc were not in the supplied bag and we had to try and collect everything scattered around the box, some of the washers are missing. I’m guessing this table has been repackaged.”

Posted 1 year ago

Thank you for your purchase of our oak dining table. I'm sorry to hear that some of the screws and washers were missing from the packaging and that you had to search for them. I'll make sure our warehouse team is aware of this so they can be more careful in the future. I'm glad you like the look of the table and hope you enjoy it once it's assembled. Thanks again for your business.

Posted 1 year ago

“The furniture was delivered on time and well packaged. One item had a minor manufacturing fault. Customer services at Only Oak Furniture were great and resolved the issue immediately. Would not hesitate to recommend Only Oak Furniture.”

Posted 1 year ago

Thank you for your kind words, Ron. We're glad to hear that you were happy with both the delivery and the customer service at Only Oak Furniture. We hope you'll enjoy your furniture for many years to come!

Posted 1 year ago

“A quality hifi unit - once it arrived! Horrendous delay through Covid imports from abroad. Customer Service honest so stuck with it. No regrets. Thanks.”

Posted 1 year ago

Hello Dan, Thank you for your honest feedback and for rating our products. I'm sorry to hear about the delay you experienced with your purchase. We appreciate your patience and are grateful that you remain satisfied with the final product. Thank you for choosing Only Oak Furniture and we hope to serve you again in the future.

Posted 1 year ago

“good quality and delivery”

Posted 1 year ago

“Due to the remoteness and COVID, I didn’t speak to the staff at OOF face to face but they were very helpful on the phone and gave accurate information. I cannot fault their service at all. However, the hi-fi cabinet itself did arrive with a couple of issues. The ‘so called’ solid oak top had a strip of veneer raised very slightly higher than the others. I was able to push that back into place successfully but the fact is that it wasn’t solid oak as described. The glass front door also has a very fine scratch on it. Both are niggles really and I wouldn’t send the item back because of them (especially as it took over 6 months to get it). I suppose the biggest problem with these cabinets is the designers have no practical idea of how to install a modern hifi into a small cabinet. In order to get my large amplifier in and be able to wire up 7.1 surround plus optical cables etc, I had to cut a large section of the back of the cabinet off. Not something you really want to be doing with a brand new item of furniture but necessary nevertheless.”

Posted 1 year ago

“Very happy only criticism is that the right hand hook is out of position”

Posted 1 year ago

“Wonderful 6 draw tall boy on the second attempt after first one was damaged. Really good quality. Company were very helpful changing it for a new one”

Posted 2 years ago

“Very pleased with sideboard the thing I wasn't that happy about was the delivery didn't realise until they had gone delivered it upside down weren't very helpful just dumped it and went considering I paid alot of money for it”

Posted 2 years ago

“Efficient and quick service. Thank you.”

Posted 2 years ago

“Only Oak furniture were the only suppliers offering a console table in the (narrow) size I needed. It arrived on time and was well packaged - no damage. Assembly was easy, and the finished table looks good, and sits level. Very pleased.”

Posted 2 years ago

“Had to wait approx 2 months for item. Arrived packaged beautifully but had paint damage caused prior to packing. Company were brilliant, and item repaired to perfect.finish. Lovely furniture. 4 stars only due to wait for item.”

Posted 2 years ago

“Lovely chairs but very difficult to put it together.”

Posted 2 years ago

“Quick polite and efficient service arrived as arranged .”

Posted 2 years ago

Thanks Stuart, So pleased you found our service was efficient. We strive to keep everyone happy! Steve Wardle MD

Posted 2 years ago

“The Mobel range is well built and looks good in my lounge. It has given me lots of additional storage! The staff were helpful in our virtual conversation. I am hoping one of the doors in the sideboard which was cracked will be replaced shortly. If this happens,I would not hesitate to give 5 stars to the company.”

Posted 2 years ago

Hi Sylvia, Thanks for the feedback. We will ensure this is resolved for you as fast as possible. Steve Warle MD

Posted 2 years ago

“The quality was good except the bench had a wooden split it (but was still useable) and the spanner that accompanied the nuts and bolts was of a different size! I had to use my own spanner and socket set. Overall the furniture was well made and functional.”

Posted 2 years ago

“Beautiful furniture but long delay from order to delivery”

Posted 2 years ago

“I've given four because the quality is very good and also the customer service was very helpful, although I was given false information when I rang up about assembly. I had chosen these wardrobes because it said on the website that they came fully assembled, but unfortunately they didnt. It was very disappointing but they were very easy to assemble. I did notify the company and they were very fair and offered to send someone to assemble for me. I would definitely recommend the wardrobes and the company even with the assembly problem.”

Posted 2 years ago

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Only Oak Furniture is rated 4.5 based on 813 reviews