“I had a very frustrating time with Pound Store online.
I ordered and received my delivery, so far so good. Except, I ordered one item that was order 1 receive 3. That was the only reason I didn't order more, because the website said I would receive 3.
Long story short I did not receive 3. When I phoned to ask for the rest of my order I was told they could not send it to me. The only way I would receive more would be to make another order at £30 minimum.
Pretty shocking really. They didn't send me my full order and are refusing to do so.”
“Ordered some items online. Then realised it was a mistake so emailed to ask them to cancel. Was told it’s been packed for shipping so they will arrange a return. 2/3 weeks of email with them taking days to reply I gave up and rang. Spoke to someone on the phone who emailed me a return slip. Parcel was collected a week later and I havnt heard anything since with no refund so now I’m currently £90 down with nothing to show for it. I’ve tried emailing, ringing, messaging on Facebook with no avail.”
“Ordered some items online. Then realised it was a mistake so emailed to ask them to cancel. Was told it’s been packed for shipping so they will arrange a return. 2/3 weeks of email with them taking days to reply I gave up and rang. Spoke to someone on the phone who emailed me a return slip. Parcel was collected a week later and I havnt heard anything since with no refund so now I’m currently £90 down with nothing to show for it. I’ve tried emailing, ringing, messaging on Facebook with no avail.”
“January I Bought 6 bottles of dog shampoo and 6 bottles of dog conditioner they sent the wrong items sent them back via Hermes waited 2 weeks for my items to be sent as was instructed I emailed them and was told that they had sold out they offered refund very disappointed with this service shall think trice about buying from them again”
“Still waiting on a order. No tracking info, dont reply to emails and i have just went to paypal to request a refund. I do not recommend using this company.”
“I was sent the wrong items. I ordered 3 orange mini wheelie bins & was sent 3 green, 3 yellow, 3 blue and 3 purple. 12 in total and none of them was what I ordered. The packing was also terrible, barely enough tape to keep the box closed and expensive postage too.
From other reviews I have read here I can't be bothered to try and contact them and go through the hassle of returning the items and fixing their mistake.”
“Missing 4 items from my order and 1 incorrect item. Promised next day delivery. Never arrived. Tried to call mutiple times - do not answer the phone, no response to emails or social media. Company should be shut down. I have had to resort to disputing with Paypal due to the terrible service. Would not recommend to anyone. DO NOT USE THIS COMPANY, they take your money and don't send the items.”
“Placed an order on December 26 several item never came after emailing and phoning the missing items haven't arrived and I've had no offer of money back!! Avoid at all costs”
“I ordered for the first time over Xmas so it took slightly longer then it would normally to arrive.
I was happy with my order though as arrived all packaged well and a couple of items out of stock so vouchers included for a next order. I did call to check on my order date and my call was answered and I was advised of the expected date. All in all will order again and was pleased with all.”
“Just got off the phone with the manager of this store. I have never had the displeasure of dealing with such an unprofessional company in my life! I have spent a lot of years working in customer service and have never come across the way this gentleman felt it necessary to deal with a customer complaint. So please only use this company if you are willing to receive twice as much as you have ordered, pay twice as much as you were expecting and then be told that you will have to wait around for a whole day for them to collect something that they’ve made a mistake on. Oh and to top it off “we have been going for 4 years and our system has never failed!” So as the customer it must be my fault that they’ve duplicated the order, whilst helping themselves to more money out of my account. So indeed as you said to me Mr Manager, not your fault but have a “lovely Christmas!””
“Most of my items were good, however some were damaged. I have sent numerous emails and messengers , even put posts on Facebook. No reply! Shocking customer service.”
