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Online Lighting Reviews

4.4 Rating 1,055 Reviews

86 %

of reviewers recommend Online Lighting

Company Reviews

Product Reviews

4.4

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Online Lighting:

Search by room, type, finish and price to find the perfect light for your home. We are proud of our focus on customer care and technical knowledge to help you choose the right light for your needs.

Our mission statement is the same today as it was 25 years ago when we first ventured into the lighting industry:

“To deliver the best quality products combined with superb technical support when and how our Customer requires it and with exceptional customer service."

Visit Website

Phone:

0345 646 1139

Location:

Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes,
Online Lighting 24-26 Vincent Ave Crownhill Milton Keynes
Buckinghamshire
MK8 0AB

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Online Lighting 5 star review on 2nd March 2024

Online Lighting 5 star review on 9th February 2024

Leanne Schiavone

Online Lighting 5 star review on 7th February 2024

Patricia Groves

Online Lighting 5 star review on 31st January 2024

Online Lighting 5 star review on 24th January 2024

Online Lighting 5 star review on 16th January 2024

FEYISHOLA GALLAGHER

Online Lighting 5 star review on 21st December 2023

201

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Exactly what I wanted. Fast dispatch and delivery through a trusted courier. The package arrived quickly and in perfect condition.”

Posted 1 year ago

Thank you so much for your feedback. The Customer Care Team

Posted 11 months ago

“Online Lighting had an LED wall light that had a design that I could not find anywhere else on the internet. It was a very reasonable price and I received it the next day which was much quicker than expected. The wall light seems to be by very robust and of high quality. I definitely will not hesitate to use Online Lighting again for future orders.”

Posted 1 year ago

Thank you so much for your feedback, and thank you for your order. The Customer Care Team

Posted 1 year ago

“Customer service totally unreasonable and refused request for an exchange for lights which are unopened / touched. I understand the 30 day refund limit had passed but we were only looking for an exchange for lights more suitable, even with this in mind they wouldn't budge their stance .Our electrician was ill which is why we didn't find out sooner they were incorrect. The company would not loose any money but we are now left with over £500 worth of lights we cannot use.”

Posted 1 year ago

Thank you for getting in touch. Unfortunately the timeframe for returning these items has considerably expired. We believe 30 days is a generous amount of time for customers to decide on suitability. We cannot seem to locate any communication within the said period notifying us of the challenges now being advised. We also note from your initial email of 16th January there was no request to exchange the lights. To be fair to all our customers the terms and conditions of return are the same for all and these are set out on our website for customers to peruse prior to placing an order. The Customer Care Team

Posted 1 year ago

“Took my money and no sign of delivery. They could not even be bothered to chase it up when I queried it. I Eventually requested a refund. Apparently, they will ask the courier to send it back to them and then raise a refund. So, the courier can send it back to them but can’t sent it to me? This is suspicious to say the least - or just unprofessional. Either way, don’t touch as cannot be trusted.”

Posted 1 year ago

Please accept our sincere apologies for the delay. All carriers faced considerable challenges this past Christmas season due to many more businesses using carriers instead of Royal Mail due to their strikes. The delivery network became extremely congested. We accept that delays occurred that were frustratingly out of our control. Every order which left us was monitored by a dedicated team on a daily basis without fail until delivery took place or other resolution was reached with the intended recipient. While we did request your parcel be returned to us it still has not arrived but obviously we refunded you immediately as issues with carriers are our responsibility and not that of our customers. The Customer Care Team

Posted 1 year ago

“a really good service really pleased”

Posted 1 year ago

Thank you so much. The Customer Care Team

Posted 1 year ago

“Really pleased, quick delivery and lights are spot on.”

Posted 1 year ago

Much appreciated - thank you. The Customer Care Team

Posted 1 year ago

“online Lighting did exactly as promised, told me when the light would be available and sent a reliable courier who found my difficult address. All very efficient.”

Posted 1 year ago

You are more than welcome. The Customer Care Team

Posted 1 year ago

“I found customer services exceedingly polite & helpful regarding a query I had prior to purchasing the light fitting & once I'd ordered it I found the delivery time was exceptionally swift.”

Posted 1 year ago

Delighted you are so pleased with your experience shopping with us. The Customer Care Team

Posted 1 year ago

“I ordered two LED security lights on Friday midday and literally within 24 hours they were in my hall. The items were well packed and labelled fragile,much bubble pack in the box etc. and also a delivery note was included in the box What a brilliant company to deal with. Will certainly use them again.”

Posted 1 year ago

Thank you so much for your very kind feedback. The Customer Care Team

Posted 1 year ago

“Very good value for money. Looks good. It is wider than gives it a retro/modern vibe”

Posted 1 year ago

You are very welcome. Thank you. The Customer Care Team

Posted 1 year ago

“Ordered on one day, delivered the next. Feedback via e-mails to let me know what was happening. Items arrived on time safe and sound, working perfectly. Very happy”

Posted 1 year ago

We are very grateful for your feedback. The Customer Service Team

Posted 1 year ago

“Very pleased with my Chelsea floor lamp packaged well . Easy to assemble and looks great in the space.”

Posted 1 year ago

Thank you, we value our customer's feedback. The Customer Care Team

Posted 1 year ago

“Excellent service and product arrived in perfect order. Tiffany lamp is beautiful.”

Posted 1 year ago

Delighted you are so pleased. The Customer Care Team

Posted 1 year ago

“Good quality product, quickness and efficient delivery.”

Posted 1 year ago

Thank you so much. The Customer Care Team

Posted 1 year ago

“Easy ordering, good communications and quick delivery. However, you might want to re-think your choice of courier (Evri). Throwing a box marked "Fragile" over the gates of a development rather than re-delivering is not acceptable behaviour.”

Posted 1 year ago

Please accept our apologies for the manner in which your order was delivered. The driver's actions fell far short of what is expected. Despite this, we hope you were delighted with your choice. The Customer Care Team

Posted 1 year ago

“I was using Online Lighting for the very first time and found them efficient and totally honest about their delivery routine. My light arrived next day and was well packaged. I would happily use them again.”

Posted 1 year ago

Thank you so much. The Customer Care Team

Posted 1 year ago

“A very swift response to my online order with the light bar arriving within 48 hours. A quality product and a quality company - Thank you”

Posted 1 year ago

Much appreciated - thank you. The Customer Care Team

Posted 1 year ago

“Dispatched and arrived the following day. Lights look good. Not installed yet but are exactly what I have been looking for, for a while.”

Posted 1 year ago

Thank you so much for taking the time to comment. The Customer Care Team

Posted 1 year ago

“I purchased a couple of lights, didn't received them. No one contacts you to say they are not in stock. I emailed to say I need them ASAP or to give me a refund. I got an email to confirm paypal refund... no explanation, no apologies... at least I have the refund but will not recommend this page”

Posted 2 years ago

I am so sorry we were unable to supply this order within the required timeframe. We believed a speedy refund to be the best course of action given the circumstances. The Customer Care Team

Posted 1 year ago

“Ordered Thursday arrived Saturday two days early excellent service can ask no more thank you”

Posted 2 years ago

You are more than welcome. Thank you for your order. The Customer Care Team

Posted 1 year ago

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Online Lighting is rated 4.4 based on 1,055 reviews