One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

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Metrics

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Original call dealt with well and promptly. Info given exact. Breakdown service arrived at stated time, was very professional and pleasant. Cannot fault any aspect of One Call's service. Thank you.”

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Posted 4 months ago

“Great service and very prompt regarding a breakdown. The fella that came out was great, really helpful and friendly, a lovely fella.”

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Posted 4 months ago

“It was so easy to manouver around the app, much easier than I anticipated and straight to the point questions, where are you, post code, or Google location, it took me less than 5 mins to report my breakdown and get an estimated time of arrival from the break down driver. He arrived withina half hour and had me up and running in just a few minutes. A very proffesional and well trained individual.”

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Posted 4 months ago

“Quick and easy process to request recovery, kept upto date with estimated recovery time and given tracking link for recovery. Recovery arrived quickly and well before estimated time, friendly, professional driver, couldn’t ask for better service”

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Posted 4 months ago

“Quick response on a cold night. Friendly driver.”

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Posted 4 months ago

“Great service very prompt”

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Posted 4 months ago

“Fast and efficient service received. Friendly staff. Call Operator, MG5, was empathetic and caring. She completed the process efficiently and with knowledge .”

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Posted 4 months ago

“Couldn't have asked for a better service. The breakdown recovery was conducted in a prompt, friendly and professional manner.”

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Posted 4 months ago

“It was before the call centre was open in the morning so I used the online portal to request help and was surprised at how easy it was. I was glad the call centre had opened later as I needed to tell them the street address of the house I was in was different to the address of the garage the car was in - the garage was accessed via the other side of the building. The breakdown guy was fantastic and I'd like to give my thanks again. He was so helpful, Gabe me advice on top of fixing the issue and I really can't thank him enough. Aldridge and Sons - top, top review and top, top recommendation. Thanks for the help.”

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Posted 4 months ago

“Finally after having to call 3 times the lad I spoke to was very helpful and patient. I got the impression that their systems are not great as took 5 minutes to find my location. He sorted recovery which arrived quicker than expected. The recovery bloke was great, very helpful about sorting replacement tyre/wheel and got me home before his original expected time of arrival.”

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Posted 4 months ago

“I had a flat tyre and booking the breakdown was easy online on my mobile. But, I was a femal alone I broke down at 1pm and the breaksown arriaved at 4.15pm. So a long wait and I got very cold during the wait. Although the man who fixed the tyre did a good job. He was weird and I didnot feel safe around him. He asked if I was single, why? I found this to be very weird indeed and not something you would expect at the side of the road. This is why I wouldn't use this service again.”

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Posted 4 months ago

“What an absolute nightmare! Broke down due to a dead battery. Trying to "book" a recovery, you have to do this online. Trouble is, in the valleys, mobile signal is patchy at best, website wasn't working g properly due to a slow connection, phoned and the agent said, so you want me to do it do you - well yes! They hung up on me. Ended up using Asia's wifi paid for it, only to he told something went wrong and to call the number I had originally called in the first place. So in my opinion, based entirely off my experience, if the included breakdown is an element in deciding to purchase, I wouldn't bother and would recommend paying that little extra for the AA and an insurance company that encourages you to call them rather than just online. Also their website looks like it was designed by someone in primary school, very poor functionality, colour schemes and doesn't work that well on a mobile. ~ apologies to all those school.kids that 8 just insulted.”

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Posted 4 months ago

“Was easy to report my breakdown on line. Estimated time the mechanic would arrive was sooner than i had imagined. Infact the mechanic Andy of Red House arrived earlier. He waited for me to return to my car. Andy quickly got my car going. Tested my car battery and advised to replace. Andy waited for me to safely drive off before he too went on to help someone else. Very good service.”

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Posted 4 months ago

“First time in 40 years of owning a car that I've needed this service. Not knowing what to do I rang the helpline and spoke to a young lady who gave me clear instructions of what to do. Somehow I lost contact but after speaking to another lady I was given a link and it was straightforward from there on. I was given estimated time of 1hr 23 mins for breakdown truck to arrive, bang on time. As he wasn't able to repair, he towed my car to a local garage, very courteous young man, I cannot fault this service.”

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Posted 4 months ago

“Recovery was quicker than stated, and very accomodating and friendly service, took me to my mechanic. A great service”

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Posted 4 months ago

“Left waiting for four half hours with no heat, I am in my 60th year and I was freezing cold when the truck turned up the guy was rude and unhelpful, then when I got to my house we had to get my van on the drive the recovery driver was going to leave me with my van half on my drive and half on the pavement, I had to ask him to help me get the car on my drive properly and then it was me (may I remind you I am in my 60th year whilst the recovery driver was in he's twenties) that pushed the vehicle back on the drive whilst the driver steered!”

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Posted 4 months ago

“Where shall I start....I was left on my own in a dark rural area for 3.5 hours I was expected to locate a garage myself and get myself home....what exactly am I paying for......so unimpressed, no mobile signal where I broke down which the agent did not seem to comprehend......as soon as I got home I joined the RAC...beyond unimpressed”

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Posted 4 months ago

“The young lady that helped me through the process was very well mannered and knolegable about the whole arrangement to get my issue solved”

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Posted 4 months ago

“Portal wasn't working unfortunately but got through to someone straight away and the woman was very helpful and got me recovered”

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Posted 4 months ago

“First time using this service. Really simple to do, quick response, and quick recovery. Would highly recommend. Thank you.”

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Posted 4 months ago

One Call Rescue is rated 4.6 based on 1,512 reviews