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One Call Rescue Reviews

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

One Call Rescue 2 star review on 10th December 2023

One Call Rescue 1 star review on 8th November 2023

One Call Rescue 5 star review on 14th January 2023

One Call Rescue 5 star review on 9th October 2022

One Call Rescue 5 star review on 27th August 2022

One Call Rescue 5 star review on 10th May 2022

1

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Online reporting was a very effective and quick way to start my request for assistance. I was called back quickly and a cheerful mechanic arrived well inside the one hour window. Unfortunately he didn't have the right tools to replace my flat tyre with the spare and mine weren't strong enough to do the job, hence only giving 4 stars, but he was very helpful and returned my car and myself and passenger home. It would have been more difficult if i had needed to get somewhere else before going home, in which case having the correct tools would have been handy, but in the event I was happy to just go home. Another friendly mechanic arrived first thing the next morning and fitted my spare quickly so I was up and running immediately. Very good service all round”

Posted 3 months ago

“Absolutely spot on, my brakes failed in the Peak District after a hack job by Halfords last week. The representatives were quick to respond, arranged recovery and offered to contact any family or friends. Fantastic service. Forget the AA and RAC and all those other corporate clowns. This is simple service exactly as it should be.”

Posted 3 months ago

“It’s now 13:36 on a Friday afternoon. I first reported my breakdown to One Call at 9:15 this morning. Received an estimated time of arrival (ETA) of 12:47 which I was unhappy about but sat in my car and waited. At 13:05 I rang One Call again to check why they still hadn’t arrived. Was given a new ETA of 14:30!! I was advised that someone should have been in touch to tell me about the new ETA but they hadn’t. They also advised that they would need to cancel that booking if I wanted them to check if another agent was available at an earlier time and they couldn’t guarantee that the new agent would get here any earlier. After making a complaint I received a call back to say someone would arrive by 14:00. The new agent has since called to assure me they are on their way. Hopefully I’ll get to the garage before it closes for the weekend 🤦‍♀️”

Posted 3 months ago

“Excellent customer service by somebody who took the time to understand my predicament. After being advised a very exact arrival time (12:36, about an hour after my initial call) and I was very pleasantly surprised when the breakdown truck arrived after only 30 minutes. Breakdown guy was very professional and the car loaded within about 10 minutes of arrival. Overall, I’m extremely happy with the service provided!”

Posted 3 months ago

“The whole process went smoothly from my initial phone call to the arrival of the mechanic. There was minimal waiting time and the man attending my call was friendly, helpful and efficient with my car then taken to my local garage.”

Posted 3 months ago

“Extra cost of £60 for use of skids, due to mechanic unable to release handbrake. Most cars today have electric handbrakes if you have an electrical fault and cannot release handbrake how can that be classed as an extra to the recovery.I felt I was forced to pay for something that was (and should be) part of the normal recovery process. I feel very unhappy and disappointed”

Posted 3 months ago

“Used the portal to report my breakdown, simple to use. Kept up to date with progress of recovery vehicle. On arrival the mechanic was extremely helpful and took care of my van and got me on my way. Absolutely no complaints- well done everyone.”

Posted 3 months ago

“Speedily arrived and was kind and reassuring.”

Posted 3 months ago

“Very prompt and professional service, no complaints at all, got me going again really quickly. Kept me informed of his ETA”

Posted 3 months ago

“Amazing ! Reported my breakdown at 8am , by 8.06 I had my phone call to say they would be with me at 9.30 , by 8.50 my van was being put on the truck ! Very greatful for the very quick recovery and the man Andy was very kind and very helpful”

Posted 3 months ago

“Customer service was brilliant- received a call within minutes of submitting my recovery request. Kept up to date with progress of recovery vehicle. On arrival the mechanic was extremely helpful and took care of my car as if it was his. Absolutely no complaints- well done everyone.”

Posted 3 months ago

“Easy to use portal. Effective communications and speedy response. Breakdown assistance there within 90 mins and subsequent recovery required within another 60 mins.”

Posted 3 months ago

“When my car wouldn't start, I didn't know what to do, so I called the One Call Rescue immediately. Thank goodness I had taken out the Gold cover. The mechanic was with me in under an hour, and got my car going as quick as anything. I have no idea what to do with the bits under the bonnet, so I am so glad I took out this cover. Amazing service from a great mechanice.”

Posted 3 months ago

“The two people we spoke to at ‘One Call’ were efficient and friendly. The rescue truck arrived half an hour before expected time and the driver was calm and friendly as were ‘Roberts Tyres’ in Sleaford. Back on the road in just over two hours. Great service all round.”

Posted 3 months ago

“Breakdown service excellent!”

Posted 3 months ago

“Really quick arrival to change my flat tyre”

Posted 3 months ago

“Easy to phone then you are pushed to complete a form online despite giving the very same details before. One call should rename itself to one hundred taps. Garage guy Billy from Westbourne was excellent and so quick. All credit to him.”

Posted 3 months ago

“They gave a time off when they would reach my car and they were actually early. The driver was friendly and did a great job.”

Posted 3 months ago

“arrived before the time stated on my message . very friendly helpful and informative 👍”

Posted 3 months ago

“I think the drivers name was Ray, I can't be sure and he was excellent. He arrived well within the stipulated time and was just so reassuring and helpful. I felt my car was in safe hands on his vehicle. Keep up the good work.”

Posted 3 months ago

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One Call Rescue is rated 4.6 based on 1,512 reviews