One Sure Insurance Reviews

Name: One Sure Insurance
Address: One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX, Stoke on Trent
Rating: 4.43

4.4 Rating 211 Reviews

89 %

of reviewers recommend One Sure Insurance

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Phone:

0800 912 0128

Email:

info@onesureinsurance.co.uk

Location:

One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX
Stoke on Trent
ST7 1LX

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Anonymous

Anonymous // 01/01/2019

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“Worst customer service ever website was built by go daddy”

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Posted 1 day ago

“We are happy with One Sure Insurance and their customer service”

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Posted 1 week ago

“I cancelled my insurance- was told I had a premium to pay, advised that we are a vulnerable family now and unfortunately had to go on benefits due to my husband losing a foot and myself having mental health conditions, and requested to set a payment plan up, advised I have adhd and green episodes of memeory Blank etc and if they could remind me that would be great, instead of that - they have Emptied my bank account the money was to feed my 4 children for 2 weeks, I never gave them permission to do this and I didn’t give them Permission to store my card details but they do! Avoid at all costs, I had two people who had compassion and actually wanted to refund me and set the plan up on the phone but then had a manager lady who told me to use charity’s and the money was in there so end of. But in the 3 hours I was on the phone they kept hanging up on me. Lovely -”

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Posted 2 weeks ago

“I am very happy and I recommend onesure insurance to my friends and colleague thank you”

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Posted 2 weeks ago

“Satisfied. Excellent and very helpful services.”

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Posted 2 weeks ago

“Absolutely disgusting customer service. Cancelled policy and added additional charges as well as the £85 cancellation fee stating £39.50 amendment fees. I said I was not happy with the additional charge and would like to pay the cancellation fee whilst it was in dispute. The agent then stated that he would not cancel my policy and I would receive charges from a policy on a van that I no longer own so I had no option but to pay all costs without dispute. The charges were made as they asked for no claims proof which we supplied. Then they wanted our campervan no claims which we then supplied. So they had to make an amendment and charged us £39.50 congratulations on loosing yet another customer”

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Posted 3 weeks ago

“Absolute Worst insurance company I have ever dealt with, nothing is professional about this company”

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Posted 3 weeks ago

“I made a quote with them. I said to the call operator that I don't have any no claim bonus on company name, he said to provide personal no claim bonus . They charged £800 deposit and £400 for a month insurance ,after that they canceled my insurance, and said about no claim bonus on company name.”

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Posted 3 weeks ago

“Recieved a blank email from a member of staff, followed by a reciept informing me i'd just purchased insurance for £400. Feels like a scam, or they've added the wrong email address in for an actual customer, either way, wouldn't recommend”

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Posted 1 month ago

“I phoned One Sure to cancel insurance policy due to the death of the policy holder. on 23rd January 24. the man i spoke to was compassionate and kind he told me to send email and attach copy of death certificate this would enable One Sure to refund the policy back to the death date of 21st January. This was sent the next day 24th January 24. I phoned One Sure on the 6th February 24. to check how claim was progressing. This time i had a very aggressive and bullying female. I was grieving the sudden loss of my husband, she upset me terribly, had no compassion towards me at all. She told me the policy had not been cancelled. Apparently this could take some time before it would be looked at, by this time I had been reduced to tears. I was put on hold for some time while she spoke to a colleague. She then informed me that she would cancel the policy today 6th Feb24. I was put on hold again while she worked out the refund. She eventually came back to inform me that there was no refund i owed One Sure their cancellation fee of £21.21. I queried that and was told that was the company policy! by this time i was really upset. I was put on hold yet again I was then told that i would not be charged the fee due to the circumstances. This was the worst response I have received during all the paperwork i have had to deal with. The policy started in July 23 and my husband passed away on the 21st December.23. I still do not know what is happening. A different Insurance company who i phoned on the same day 23rd January to cancel the car insurance. showed compassion and kindness the policy was cancelled on this phone call and i received a refund 2days later. One Sure are rubbish on Customer Service.”

Helpful Report

Posted 2 months ago

“Seems Staveley head are under this banner at the moment, I've used them for a long time and always found them to be reliable, competitive and friendly, however since One Sure have now taken over its the complete opposite. Takes forever to answer the phone, the staff when they do are absolutely clueless and read from a script, everything is either impossible or will at least take another call to someone else and then still be impossible, think they do everything to be as awkward as possible. Even the simplest task of swapping over to another vehicle so mine can get an mot is met with oh we can't do that, God forbid in the time I've been with them that I'd have to claim, there's no way on this earth I'd want to go through that. The last time I swapped a van for a day think it took over 3 hours on a call to sort, then another 2 calls to get the certificate emailed so I could carry on, today's excuse was oh you are not the registered keeper of the vehicle we can't do that....well 12 months ago I wasn't the registered keeper but you took the money, oh and the last 18 years I've never been the registered owner of my vehicles but that's never been a problem to any other company. Come to think of it having no insurance getting caught and dealing with the consequences is a better option than dealing with these. Thankfully my policy runs out next month and I can't wait, the quicker I'm rid of this shower the better....please avoid, at all costs....as for costs they love them too. I've been a courier and using that type of insurance for over 18 years and this is without a doubt the worse company I've had the misfortune to deal with. Got the name right .....ONE thing for SURE......AVOID AVOID AVOID”

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Posted 2 years ago

“AVOID THIS COMPANY. Last year they left me uninsured despite my paying my premiums. Their customer service is non-existent - I was left on hold for hours over a period of a week and still left without insurance. They have renewed my policy despite my asking them not to. They are sharks.”

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Posted 2 years ago

“Not a Trust worthy company at all. Customer service = sh*t Paid £400 deposit and a monthly of over £240 for traders insurance but only 30 hours later I called and cancelled the insurance due to a genuine reason.but they refused to refund the deposit I paid. Every time I called them they said they have to get in touch with the third party but I paid and signed the agreement with one sure insurance not the third party they talk about.”

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Posted 3 years ago

“After taking out van insurance, with a £41 deposit, with monthly installment set up at £24 per month, I was called by my bank within half hour, they tried to take £179 twice, and a furthur try for £25!!! 😡😡😡that was declined by my bank👍. Tried to get through to customer services but after 40 minutes I hung up! Bank have put a stop to future payments. I wait for any emails from my suppose policy but received none! A scam!!!”

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Posted 3 years ago

“Sorted me gap insurance at a really low price compared to the competition. Sales advisor was superb.”

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Posted 6 years ago

“Hassle free.easy to talk to.”

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Posted 6 years ago

“I have ensured two classic cars with you and it was very quick and easy to compleat at a very reasonable price for both cars plus I get the cover I need”