One Sure Insurance Reviews

Name: One Sure Insurance
Address: One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX, Stoke on Trent
Rating: 4.43

4.4 Rating 211 Reviews

89 %

of reviewers recommend One Sure Insurance

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Phone:

0800 912 0128

Email:

info@onesureinsurance.co.uk

Location:

One Sure Insurance, Spitfire House, 142-154 Congleton Road, Talke, Stoke on Trent, ST7 1LX
Stoke on Trent
ST7 1LX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service the staff were helpful.”

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Posted 7 years ago

“when making equire.s the operatores were busyi waited for a few minuates then was asked if i wanted a ring back when someone was free it was great not what i expected and they did i was overwhelemd i did not think they would i,m very pleased with the way i was able to explain what i wanted i was given all the information that i needed a great service and a great team . many thanks”

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Posted 7 years ago

“Excellent customer service good prices will surely refer a freind or family”

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Posted 7 years ago

“Am very happy with the service especially.”

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Posted 7 years ago

“excellent customer service got renewal quote when asked thanks simon”

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Posted 7 years ago

“very good service thank you”

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Posted 7 years ago

“Went on a compare website, One sure came up with the best quote, Soon after I received a call from one sure which confirmed the price and terms and conditions. I ask one sure to send details by email as I wanted to still shop around. Email was sent straight away and I continued my research. After looking and speaking to many insurance company's they all said we will never be able to get anywhere near one sure quote and was advised more than once to grab the quote from one sure as they are 1 of the best around for price and service. It wasn't rocket science I had to go with one sure insurance due to great price quoted, and seeing that other insurance company's was advising me to do so it made my job of picking one sure from many insurance company's that much easier. Now that I have joined one sure I have even learnt that the customer service is fantastic and the systems they use within the company make my life that little bit easier to run my insurance needs. One sure maybe should change there name to Best Sure :) . Thanks for a great price / service.”

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Posted 8 years ago

“Got a quote through Quotezone and got passed through to One Sure who gave me a very good quote on a Road Risk policy. Beat all the other brokers.”

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Posted 8 years ago

“A good service, I am happy with my policy and price!”

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Posted 8 years ago

“One Sure are just the best. Always give me a competitive renewal quote - saves me shopping on comparison sites. Thanks, James”

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Posted 8 years ago

“Very helpful in customer service”

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Posted 8 years ago

“Absolute awesome customer service, and very competative Insurance rates. All in All a fantastic broker!!!”

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Posted 8 years ago

“I recently received a letter from you stating that you would not be able to insure me this year. No explanation was given. I was extremely offended and disappointed. When I phoned up to ask why, I was told that the "anyone over 25" was the stumbling block. I do not need that on my policy this year. I had it put on late last year as family members were coming to stay with me for a month and needed to drive my car. This year all I can afford is Third Party as I have been renovating my property and cash is in short supply. Apparently, it will be cheaper to insure with another company than with yourselves, which is what I shall have to do. I think the way you have treated me is appalling quite honestly. When you are ready to apologise to me, I am ready to listen, but I'm not holding my breath! My update on this review is that I have shopped around on Go Compare and can get fully comprehensive insurance with many extras for less than you quoted me for third party, so I doubt I shall be re-insuring with you. Please send evidence of my 7-years no claims bonus to me asap. Thank you. Your representative, Josh, called me today. He was unable to offer anything as good as the quote I got from another insurer so I have moved my insurance. Josh was extremely professional and polite so I have no issues with your staff member, just your prices.”

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Posted 8 years ago

Hello Lynne, I am disappointed to hear that you feel offended and disappointed with our level of service. As we are an insurance broker, we compare over 30 different insurers and compare all of them to give our customers the absolute most competitive prices on the market. However, in this case, it seems like we weren't able to source a competitive quote for you. There may of been some confusion as to the "anyone over 25" part of the policy as you described. With that in mind, I have forwarded this to our complaints team who will look to follow up with you shortly to see if we can help to resolve the situation. Many thanks, The One Sure Insurance team.

Posted 8 years ago

“Very good customer service and a very competitive price”

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Posted 8 years ago

“Excellent service, I've been with One-Sure many years, they beat all other insurance companys with a friendly, professional, experienced approach. Five Stars from me.”

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Posted 8 years ago

“From start to finish I thought the service was tremendous . Excellent price and just the trade policy I was after . I would thoroughly recommend Onesure anytime . many thanks g.syndercombe”