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One Pound Sweets Reviews

4.7 Rating 3,739 Reviews

93 %

of reviewers recommend One Pound Sweets

Company Reviews

Product Reviews

4.7

Based on 3,739 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

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One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 15th April 2024

One Pound Sweets 5 star review on 5th May 2023

One Pound Sweets 5 star review on 3rd May 2023

One Pound Sweets 5 star review on 25th June 2022

One Pound Sweets 5 star review on 25th June 2022

36

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly our sweets didn't arrive.”

Posted 2 years ago

You didnt enter a house number on your order so it is your own fault for the failed delivery

Posted 2 years ago

“As yet not received them”

Posted 2 years ago

sorry for the delay on the parcel we have raised this with the courier we have no emails from you about this so if you emailed us sooner we could have resolved the issue much quicker and easier

Posted 2 years ago

“My delivery showed with Hermes as not received. I contacted one pound sweets who immediately refunded my order (without me asking) I then queried if I could get my order in time for Christmas (this was a couple of day’s beforehand, even though I had placed my order in plenty of time) and was told to use the express option, I asked if I could have a discount code and got told no. I received generic emails back about Hermes. I therefore ended up with missing presents for Christmas. Such a shame as I have used them before and never had any problems but the customer service in reply to my emails was disappointing, therefore I shan’t use them again.”

Posted 2 years ago

sorry, your delivery was lost however you received a full refund at our own expense. You could have ordered again with next day delivery if you required these items, but as you didn't seem the order was not as necessary as you made out.

Posted 2 years ago

“Sadly my order never arrived. Was placed on 12th Dec...was with Hermes on 15th but didn't ever arrive. Not the fault of the company but perhaps they should consider another courier?”

Posted 2 years ago

“Goods were delivered to the wrong address, seller never responded to my first supply ticket (sent a few minutes after the order was placed), only responded to the second ticket to claim that the address could not be changed and no refund would be offered.”

Posted 2 years ago

hi you ordered at 2pm and we got an email at 7pm saying your address was incorrect, however, we shipped your order within 1 hour so it could not be changed we ask you twice before checking out to check your address and once on the confirmation of order page. so you did not provide the information in time and so your parcel was delivered to the address given so this 1* review is unnecessary seeing as it was your own fault for the error.

Posted 2 years ago

“Awful people. My rider was lost by their courier, in fact I'm still waiting and they do not care. Will not send a replacement order. Still no refund. Will never use them again EVER”

Posted 2 years ago

sorry for the delay in your order getting to you, we have replied to every support ticket and done all we can to get the parcel moving and we can see it is still active as of today 20th - https://www.myhermes.co.uk/track#/parcel/C00HHA0105917880/details our refund policy is clear and requires 14 days of no movement on the tracking system before a refund can be issued as parcels can be found and delivered weeks later, as will be the case here. we do offer faster and more reliable delivery methods which you were free to choose if this was a Christmas gift rather than the slow cheaper option.

Posted 2 years ago

“I placed an order two weeks ago and I’m still waiting on my delivery- extremely poor customer service- I will definitely never bother to order anything again”

Posted 2 years ago

hi sorry, your order is delayed, however, you have not let us know about this issue so if we don't know there is a problem we can't solve it.

Posted 2 years ago

“Order never arrived and no help was offered when tried to contact customer services”

Posted 2 years ago

We have replied to your support message and ask that you contact us again if the parcel has not been delivered after a further 7 days - you haven't done this so how are we supposed to know the parcel still has not arrived. refund has been issued for the lost parcel today.

Posted 2 years ago

“Can't give positive view as appears order went missing :(”

Posted 2 years ago

“I’m very disappointed with the delivery service and lack of help from yourself and. The delivery company”

Posted 2 years ago

“Iam only giving one star because it had been taken 2 weeks for my delivery. And I still haven’t received my order. Even though it was dispatched over a week ago. I have tracked on Hermes website and they still haven’t received it. This is my second order. The sweets and chocolate I have ordered previously have been very good. Hence why I reordered.”

Posted 2 years ago

sorry for the issue here your order has been confirmed as stolen at crewe depot which is why it is showing as "awaiting collection" we have issued you a refund today.

Posted 2 years ago

“Sorry, can't give a good review yet because I still haven't received the goods.”

Posted 2 years ago

“Didn't receive anything from my order!! I want a refund”

Posted 2 years ago

hi we can see your order was delivered the next day after ordering https://www.dpd.co.uk/apps/tracking/?parcel=15503806727557*19636 not sure why the 1* review.

Posted 2 years ago

“This company uses Hermes as it's courier which results in it being hit and miss whether or not you get your order. It is a shame as they are a good company which have let themselves down by using Hermes. After 3 weeks I am still waiting...”

Posted 2 years ago

“Half of my order never arrived and the half that was, was by Hermes. They just through over gate and didn't knock or ring bell. Sent an email to complain as couldn't find a phone number but was completely ignored. Will never use again.”

Posted 2 years ago

“Never received order took a while to get refund would have preferred repeat order all a waste of time wouldn’t use again”

Posted 2 years ago

“I did not get my order”

Posted 2 years ago

“The sweets I ordered came with 8 sweets missing and the box looked liked it had been chewed by a mouse or rat, the Kit Kat’s that were still in it had been partly eaten what looked like to be a mouse or rat, the courier took it back and since corespondense stopped from your end I have no order and no cash returned, I will not recommend your company to my friends and family after the way I was treated.”

Posted 2 years ago

“No customer service! Less in bag than advertised”

Posted 2 years ago

“Not the proper sweets taste like plastic very disappointing”

Posted 2 years ago

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One Pound Sweets is rated 4.7 based on 3,739 reviews