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One Pound Sweets Reviews

4.7 Rating 3,739 Reviews
93 %
of reviewers recommend One Pound Sweets
Company Reviews Product Reviews
6,094
 Metrics Info
4.7
Based on 3,739 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read One Pound Sweets Reviews

About One Pound Sweets:

One Pound Sweets was setup in 2019 with the sole aim of delivering delicious retro and traditional sweets to customers across the land.

We love sweets - like seriously we eat way too many - and we wanted to share this passion with the brilliant people of the UK.

Our sweets are hand picked to be super tasty, super retro and super affordable as all our bags can be bought from as little as £1.00

So head on over to the website at https://onepoundsweets.com and fill your cart with goodies

Visit Website

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Anonymous
Verified Buyer
“Would describe the company as the Ryanair of Sweets! I’ve ordered several times, cheap price, fast delivery, regularly receive discount codes. However on this order the parcel reached Evri’s depot and then stalled. Eventually (after 10+ days of no status change) the parcel was deemed missing and my order refunded. However the customer service from the company was shockingly poor! First they only respond if you fill in the online form from the website - replying to their email response to the form, is ignored (even when their response to the form says reply to the email!). Despite saying on each interaction I still want the order re-picked and sent again, it was refunded and hence cancelled. I used a voucher to get 25% off at the time I ordered. When I asked for another code so I could re-order (after they had refunded) they responded saying no offer codes are valid. I also asked to be credited the value of the original discount, so I could re order at the same cost to me as my original order, but they never responded to that ask at all. Nor did they offer a 20% code which was valid at the time and visible on their Facebook site. Nor did they offer any goodwill gesture for failing to deliver my original order. If you read their trustpilot company responses it will be clear the level of poor customer service you can expect. They seem to think that when their courier fails it’s not a reflection of their company, when ultimately they have chosen their courier and have the option of choosing a better courier- the service of Evri/Hermes is no secret.”
Helpful Report
Posted 11 months ago
as explained your order was lost by the courier and you were refunded in full by ourselves. code was limited to the day you ordered so no further code was offered
Posted 11 months ago
Jeanette B
Verified Buyer
“never recieved them said they sent them back”
Helpful Report
Posted 11 months ago
we have received your order damaged and resent it out to you- please review 1* review thanks
Posted 11 months ago
Jon W
Verified Buyer
“a con got 7 packets of cream cracker as my 7 mystery items. And the £10 mystery box was worth less than £10 when i added up the contents. stay clear”
Helpful Report
Posted 11 months ago
Fiona C
Verified Buyer
“I have not received my order. Please could I be refunded or sent a new order.”
Helpful Report
Posted 11 months ago
Lynn M
Verified Buyer
“I ordered sweet peanuts there was no flavour of peanuts at all, they just tasted vanilla very bland .”
Helpful Report
Posted 11 months ago
Peter D
Verified Buyer
“Sorry to say but this is the 2nd time in 6months my purchase has gone missing.i blame evri for this but i dont understand why you are still using this company.”
Helpful Report
Posted 11 months ago
sorry if your order has gone missing, however this is out of our control and can happen with any parcel from any retailer so leaving US the 1* review makes us sad as you have been refunded at our own cost, yet we get the negative review...
Posted 11 months ago
Tony G
Verified Buyer
“Disappointed with your customer service Attitude to my complaint I won’t be using you again Good bye”
Helpful Report
Posted 11 months ago
Jodie L
Verified Buyer
“I am only doing this review as it was requested via email. When I received my order it was a complete mess. I had ordered 9 large packs of various crisps and when I opened the box the crisp bags were emptied all over the place. Every time I went to pick up a pack they all came pouring out the other end. 5 large packs of crisps out of 9 were damaged and open and it was a complete mess. So disappointed. They also don't replace the damaged items. I'm disabled and when I order things it's because I can't go to the shops so I need for them not to be damaged and going in the bin. They did refund the redundant items but that left me needing to order from somewhere else which is more hassle.”
Helpful Report
Posted 11 months ago
sorry if your order was damaged this can happen on route as the parcel passes through several depots we send over 10,000 parcels a month so a handful will get damaged unfortunately
Posted 11 months ago
Ngozi O
Verified Buyer
“Response to harassing email from one Pound Sweets Hello Kindly refer to correspondence wirh your office below. And don't ever contact me again. I will view any further contact as harassment. Its clear who is lying. Kind regards Subject: Re: Formal complaint- Tracking number H018EA0000663943- not delivered on 30.03.23 hi YOU refused the parcel so the issue is 100% down to you We will refund you once we receive the parcel back but NOT before If you make a complaint with your bank it will be rejected so dont waste your time You have just been a massive waste of my time as you could have had the parcel the first time they delivered it but for no apparent reason you would not simply open the door to the courier and move 3 meters back If you are shielding you should know how to receive parcels safely Also do not order again with us Thanks One Pound Sweets Team From: Ngozi Sent: Friday, March 31, 2023 10:24:41 AM To: One Pound Sweets ; Evri Support Cc: Evri Support Subject: Re: Formal complaint- Tracking number H018EA0000663943- not delivered on 30.03.23 Hello Evri delivery person came on 30.03.23, but refused to deliver my parcel as I refused to open my door to take a photo. Kindly inform your Evri delivery person about disability discrimination act. Inform Evri- Enter the building and go to the 4th floor. Knock my door and wait for answer as due disability, can't go downstairs to pick-up parcel and leave parcel directly in front of flat door , number 51.At home due to disability and homebound, so will answer. Thank you for reading my email. Looking forward to your response. Kind regards”
Helpful Report
Posted 11 months ago
you refused to accept the parcel because you were "shielding" but the driver could have easily dropped the parcel off at your doorstep but you refused this your order was returned but before we had a chance to refund you, you wrongly started a chargeback with the bank you could have easily had your order as the deliver driver was at your door and you spoke to them, waste of everyone's time and money.
Posted 11 months ago
Martin O
Verified Buyer
“delivered as if the box had been kicked about next day delivery 6 days later pay for a service you never get use a better courier ervi are a joke off a company to use Delivery photo was off a road not my flat”
Helpful Report
Posted 1 year ago
Silas R
Verified Reviewer
“Absolutely rude. Sent me the wrong sweets and when questioned I was told the product page says that the pictures are for illustration purposes only, as I screenshot the pages it was nowhere to be seen, in response to this comment from me, this is what they stated below. you have received rhubarb and custard sweets so this is what you have we wont offer any refund or replacements here as you have received the items you ordered images are for illustration purposes and not always how the sweets are the sweets are pink and yellow and taste of rhubarb and custard so are accurate. I quote the sweets are pink and yellow and taste of Rhubarb and custard. Absolute joke. They sent me Rhubarb and custard twists. Completely different sweet. Also they sent some drumstick bars which were open and said because they come in a pack of 10 they can't do anything about it. DO NOT ORDER!!”
Helpful Report
Posted 1 year ago
Sarah F
Verified Buyer
“Last box was very disappointing, pull of got all of the contents from B&M for less than the price. So won't be ordering again.”
Helpful Report
Posted 1 year ago
Rachel C
Verified Buyer
“Not recieved my order”
Helpful Report
Posted 1 year ago
Fahima P
Verified Buyer
“I did not make any purchase???”
Helpful Report
Posted 1 year ago
hi we have an order from you which is why you got the email to leave a review
Posted 1 year ago
Heidi
Verified Reviewer
“rude customer service, stated that it was my fault that delivery would take more than seven days as I was and I quote "in the middle of nowhere " actually I am on skye scotland and we get next day delivery I am sure the Sweets will be amazing when they arrive, however so very disappointed, will not buy again also suggest you do some customer service education training”
Helpful Report
Posted 1 year ago
Angela R
Verified Buyer
“Ordered over twenty three pounds in sweets as a regular customer and never received order apparently lost in post. Very disappointed and thinking of skipping ordering in future. Disappointed as I am a big sweet eater.”
Helpful Report
Posted 2 years ago
Sorry your order was lost however you have been refunded in full at our own expense.
Posted 2 years ago
Jacqueline P
Verified Buyer
“Did two separate orders. One arrived. One didn’t. Had to wait nearly a month from the time of ordering to get a refund. Terrible customer service. Took so many messages just to get told I had to wait ANOTHER 14 days as the tracking had been updated to say yet again (previously updated saying delayed) there was a delay with my parcel so policy is the 14 days wait for a refund starts again! Won’t be ordering from u again”
Helpful Report
Posted 2 years ago
L P
Verified Buyer
“I signed up for a subscription of ten pounds of sweets a month for the grandchildren but when I checked the bill its actually just 8 pound for the sweets the rest 14 pound all in so 6 of the price which is nearly half is vat and postage which looks quite bad cause it says 10 pound a month of sweets think I will be canceling this and just sending them 10 pound to go the shop for sweets.i have used pound sweets for a while and its been excellent but I think this offer is quite poor”
Helpful Report
Posted 2 years ago
hi the price of the box is £10 this includes VAT you then pay postage on top which is also subject to VAT so standard price for monthly box is £13.60 all in. you are not charged extra than the price on the website. £10 + £3.60 delivery.
Posted 2 years ago
Anonymous
Verified Reviewer
“Order didn’t arrive, they won’t refund me My order didn’t arrive. When I contacted them they told me it was tracking as delivered and left in my bin last week. They refused to refund me as they said it’s my responsibility to check my bins for parcels. I didn’t even know it had been despatched as no emails from them. They were so rude to me . Worse customer service I’ve ever experienced.”
Helpful Report
Posted 2 years ago
The parcel was shown as delivered we have no other evidence to suggest otherwise. The customer's email address has been used 19 times on 19 different orders to 19 different addresses with 19 different names on our website over the past 2 years ... so this is suspicious in itself.
Posted 2 years ago
Nicola D
Verified Buyer
“The customer service was extremely disappointing when i had a delivery issue, never again , my confidence in your company has gone.”
Helpful Report
Posted 2 years ago
One Pound Sweets is rated 4.7 based on 3,739 reviews
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