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OMG Hotels Reviews

3.9 Rating 196 Reviews

74 %

of reviewers recommend OMG Hotels

Company Reviews

Product Reviews

3.9

Based on 196 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 46%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About OMG Hotels :

OMGhotels.com allow you to search and book your perfect trip with peace of mind from our entire selection of experiences and over 240,000 hotels worldwide.

Visit Website

Phone:

01525 837100

Email:

concierge.team@omghotels.com

Location:

Barnside3-5 Church StreetAmpthillBedfordshireMK45 2PJ
Ampthill, Bedfordshire
MK45 2PJ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a hotel and London attraction via Wowcher on 15th November for my partners birthday on 4th December. Received one email asking which attraction I’d like and heard nothing since, nearly 3 weeks later. Chased several times and no phone number to call. So now I’ve paid £200 for a non existent booking that wowcher won’t refund me. Dreadful service - avoid at all costs.”

“Their customer service is totally non-existent…. Just not there. Honestly, not in any way. They ask you to email them if you have an issue, and so I did, a total of 20 times in two months and received not one response from either their ‘booking’ or ‘concierge’ sections. The telephone line is a complete waste of time as there’s not one real person available ever to talk to and always, irrespective of topic points you back towards the farcical email system. My vouchers arrived with no issue but not having a legitimate point of communication with your ‘travel agent’ is frankly worrying and I won’t do it again. I truly wish that I’d done sufficient due diligence as I wouldn’t have used OMG. I won’t ever use them again…….. Please rethink your options before using them.”

“Really great service from them and helped me with adding extra attractions to my stay.”

“5 days and 2 shows in London UK. Awesome time. Heather managed to also get us two nights in Manchester as a last minute request.”

“Shoddy company that just out to make a quick buck! Paid almost double for a “deal” for what it would have been to book everything separately. Frannie was very unhelpful and simply hid behind the booking contract.”

“Absolutely fantastic gift for my birthday. Found Susan to be very helpful and quick to respond to my questions. Highly recommend. :-)”

“Can't get through to an actual person on the phone. 2 and a half hours of trying & being sent around in circles. Messages sent on different platforms & no reply as yet. Very disappointed & angry at the service. I may amend this review if I actually get to speak to someone.”

“Just about to go for breakfast, but wanted to thank the team at OMG HOTELS for making my stay extra special. Really enjoyed Tina last night such a great show. My wife was thrilled. Hotel has been great 👍”

“Stayed at the Corus in London for two nights and see Tina Turner show. Was great and we managed to add an extra night to our booked deal with ease thanks to booking manager Frannie Jenkins. Very quick service”

“I bought a gift experience for my friends wedding. I found the website was very easy to navigate and simple to select my package. I had to contact their customer service department to put two packages into one and they were very helpful. Would definitely use them again. Thank you very much”

“Smashing! - Fantastic break in Bath and a visit to the Roman baths to go with it. Great service from Susan Withers.”

“I can’t believe the number of fake reviews on here. This company is nothing but a scam. 3 months later and still no refund or any communication after telling me they will get back to me within 3 working days. Absolute scumbags. I have tried everything, I have contacted the FCA and FOS, no one can help. They all say to contact the company. - which would be helpful if they actually responded! DO NOT use this company. It is a scam. Plain and simple. Love the audacity of them putting up fake reviews to seem genuine. Absolute scum.”

“Frannie was very helpful and gave me all the information I needed. Quick replies and great service!”

“Amazing thanks to Frannie Jenkins for sorting me this location out very quick!”

“Amazing thanks to Frannie Jenkins for sorting me this location out very quick!”

“Frannie was amazing at helping us sort out our stay in Liverpool , very professional and helpful , would recommend to anyway”

“Really enjoyed my break in Liverpool yesterday. Thanks for offering the additional night really made my stay that extra bit special. Outstanding service. Highly recommended.”

“Super fast and helpful! Couldn’t of asked for better service to be honest! Looking forward to our trip organised by this great company”

“Very helpful and quick really happy.”

“Fantastic service and looking forward to my break in Benidorm, much needed after the past year we've had.”

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OMG Hotels is rated 3.9 based on 196 reviews