Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 169,078 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 169,078 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy enough to get around, but search tags didn’t work very well for me. I had to be quite specific with the words in the search bar to find what I was looking for. Postage was good; the item arrived within the promised time.”

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Posted 2 months ago

“Website was very easy to navigate, however when I tried to order to the store rather than home delivery the page kept failing which wasn’t ideal.”

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Posted 2 months ago

“Easy, seamless.”

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Posted 2 months ago

“The box was a lot smaller than I expected and also when I click in the top layer the middle one pops out .”

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Posted 2 months ago

“The item had run out and was refunded”

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Posted 2 months ago

“Clip broke on arrival and I was unable to use for party.”

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Posted 2 months ago

“The Carina necklace wasn’t as shown in the picture was just plain pearl beads so was disappointed as was no longer available kept the necklace as was still quite nice and couldn’t be bothered to do a return”

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Posted 2 months ago

“It was good. However the box was battered when it arrived (it was a click and collect order)”

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Posted 2 months ago

“The dresses arrived crumpled up together. Usually clothes are folded. They were so crumpled i2 in one bag that I had to steam them before trying on as it was hard to tell how they looked.”

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Posted 2 months ago

“Website fine, but trying to resolve a delivery address issue was like pulling teeth.”

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Posted 2 months ago

Hi Lisa, We are sorry to hear about your recent experience with us. This is dissapointing and not the service that we strive for. Please pop us an email at : askus@oliverbonas.com and the customer service team would be happy to resolve this for you. Have a lovely day, Team OB

Posted 2 months ago

“Easy to use website Mark down on price in the sale shows how little they could charge in the first place”

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Posted 2 months ago

“Website was fine but the earrings arrived and the piece that goes in the hole on the ear was bent so not very good quality”

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Posted 2 months ago

Hi there, We're sorry to hear that your lovely earrings were bent. Please e-mail us at askus@oliverbonas.com, we'll be more than happy to have a look into this for you. Have a lovely afternoon, Team OB

Posted 2 months ago

“I love shopping at Oliver Bonas, however, i am left disappointed at the amount of excessive packaging they use when they ship your order. Come on OB get this sorted out, if other companies can do it so can you!!!!”

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Posted 2 months ago

Hi there, We're sorry to hear that you're disappointed with our packagin, we will certainly pass your feedback on to the team. Have a lovely afternoon, Team OB

Posted 2 months ago

“the piece is really beautiful, but it came damage. One of the legs are broken.”

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Posted 2 months ago

“Good instore, and on the website, but over-complicated to return goods.”

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Posted 2 months ago

“Website easy to use and straight forward”

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Posted 2 months ago

“OB website was clear and easy to use”

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Posted 2 months ago

“Website is nice!”

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Posted 2 months ago

“The website was simple to navigate and order from. But here's the twist – a day or two after placing my order, Oliver Bonas cancelled my order and said they would refund me, citing potential fraud and should contact my bank. I rang my bank, only to find them scratching their heads because everything was fine on their end. After nearly a week, there was still no sign of the refund. A bit frustrated, I contacted the office to chase it up. Finally, the refund came through. I placed the order again, this time using a credit card instead. The sofa was delivered by two men; however, when my wife asked them to take it upstairs, as per what was agreed when the delivery was booked, they were very put out by it, saying, "It's not a wardrobe", and questioning why she would want the sofa upstairs! Why offer the service if you don't want to provide it?”

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Posted 2 months ago

Hi Jeff, We are sorry to hear about your recent experience with us. We completely understand your disappointment, as this is no the service that we strive for. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and we can resolve this for you. Have a lovely day and speak soon, Team OB

Posted 2 months ago

“Very good. Beautiful items but a bit pricey.”

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Posted 2 months ago

Oliver Bonas is rated 4.8 based on 169,078 reviews