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Oliver Bonas Reviews

4.8 Rating 169,118 Reviews

97 %

of reviewers recommend Oliver Bonas

Company Reviews

Product Reviews

4.8

Based on 169,118 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

Oliver Bonas 5 star review on 5th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 3rd August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would love to give a glowing review of my purchase. However, I still haven't received it and despite contacting Oliver Bonas on 3 separate occasions I don't think I will be getting it. No one seems to know where my order from the end of November is and I still haven't got a refund. Been promised that admin/support would get back to me but that's not happened either! Great eh?”

Posted 3 months ago

Hi Mark, We are sorry that you have yet to receive your purchase or clear answer to your queries. We understand your frustration, as this is not the standard we expect. Please contact us again and we can resolve this for you as soon as possible. Speak soon, Team OB

Posted 3 months ago

“I wanted to buy an e-gift card but due to a technical error with the system I couldn’t buy one. Therefore had to buy a normal gift card. I spoke to someone on the online platform who was very unfriendly and not particularly helpful. She said that she was going to refund me the delivery cost as a gesture of good will but I’m still waiting a month later for this. It isn’t about the monetary refund but just poor customer service.”

Posted 3 months ago

Hi Adam, We are sorry to hear that you have yet to receive your refund, this is dissapointing and not the service we expect. So that we can resolve this for you, please email us: askus@oliverbonas.com and the team can look into this for you. Speak soon, Team OB

Posted 3 months ago

“Ordering was easy but our delivery by Evri was left behind a bin and was not there when we went to retrieve it so we lost the first parcel and had to order again..”

Posted 3 months ago

Hi Lisa, We are sorry to hear that your order was left behind a bin. This is dissapointing and not the standard we expect from our courier. So that we can look into this for you, please contact us at : askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 3 months ago

“Ordered twice and they cancelled on me much later.Unsatisfactory service.”

Posted 3 months ago

Hi there, We are sorry to hear that you are unsatisfied by your experience. This is dissapointing and not how we like our customers to feel. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and then team would be happy to help. Speak soon, Team OB

Posted 3 months ago

“Order never arrived and after a few emails eventually received a refund. Disappointing as items required for Christmas.”

Posted 3 months ago

“First parcel arrived with no earrings and second parcel arrived with broken earrings!! Emailed to advise and no reply…”

Posted 3 months ago

“Excellent but sadly I did not receive the Disco Santa card☹️”

Posted 3 months ago

“The website is good the shops that I have been in the staff are very helpful”

Posted 3 months ago

“The product arrived broken.”

Posted 3 months ago

Hi there, We're sorry that your item arrived broken. We're more than happy to help with this - just e-mail us with your order details and a photo of the item at askus@oliverbonas.com. Thank you, Team OB

Posted 3 months ago

“I ordered this plant pot and stand online for a Christmas present and it arrived smashed to pieces having been very poorly packed. I contacted OB customer care and they organised a replacement, this also arrived smashed to pieces having been poorly packed. I contacted OB again to ask for refund which I have received. Not very impressed OB”

Posted 3 months ago

Hi there, We're really sorry to hear that both of your lovely pots arrived broken, this definitely isn't the OB service that we aim for. We will pass this feedback on to the team. If there's anything else we can help with please do e-mail us at askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 3 months ago

“Easy transaction as always. Speedy dispatch and delivery.”

Posted 3 months ago

“Slow to arrive”

Posted 3 months ago

“Big Crack down side and have tried to contact and no response. Packaging not suitable for fragile object. Left with damaged item.”

Posted 3 months ago

Hi there, We're sorry to hear that your item arrived damaged and you haven't had a response. We're more than happy to help - please can you e-mail us at askus@oliverbonas.com with your order details and a photo. Thank you, Team OB

Posted 3 months ago

“Really, really disappointed when I opened the package and the mug was badly chipped”

Posted 3 months ago

Hi there, We're sorry to hear that your lovely mug arrived with a chip. We're happy to help, please e-mail us at askus@oliverbonas.com with a photo and your order details. Thank you, Team OB

Posted 3 months ago

“Gifts were great- delivery 3 days too late”

Posted 3 months ago

“Very disappointed as the beautiful plant pot I ordered for my daughter in law arrived smashed. It was very poorly packed and the fragile label was very small! I didn’t risk ordering another one so did not purchase the item again! I will not be ordering anything again online.”

Posted 3 months ago

Hi there, We're sorry that your lovely plant pot arrived damaged - we're more than happy to help. Please e-mail us at askus@oliverbonas.com with a photo on your order details. Thank you, Team OB

Posted 3 months ago

“None of the items arrived, order confirmation on 6th Dec, not arrived by 27th Dec. Tracked parcel says there is a delay. Emails to OB contact us address, no response. Poor service all round. Money deducted from bank account, no goods and no explanation”

Posted 3 months ago

Hi there, We are sorry to hear that you have yet to receive your order. This is frustrating and not the service that we expect. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 3 months ago

“Good. Jewellery stand arrived broken”

Posted 3 months ago

Hi there, We are sorry to hear that your jewellery stand arrived broken. This is disappointing and not how we expect our orders to arrive. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Speak soon, Team OB

Posted 3 months ago

“Still waiting for my order that was placed and paid for on the 04/12 never arrived in store but you’re asking for a review. Store haven’t received it.”

Posted 3 months ago

Hi Amanda, We are sorry to hear that you have yet to receive your order. This is disappointing and not the standard we expect. So that we can resolve this for you, please send us an email at: askus@oliverbonas.com and the team can look into this for you. Speak soon, Team OB

Posted 3 months ago

“Jacket was enormous, sleeves were far too wide and long sizing was more an xxl than a large. Returned 14th Dec, received confirmation parcel returned, 26th Dec now and still no refund in my account yet!!”

Posted 3 months ago

Hi Joan, We are sorry to hear that you have yet to receive your refund, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and we can resolve this. Have a lovely day and speak soon, Team OB

Posted 3 months ago

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Oliver Bonas is rated 4.8 based on 169,118 reviews