Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 168,929 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 168,929 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought for a friends birthday. Only to be emailed the day before delivery that it was out of stock even though already paid and ordered all online . Friend never got her birthday present .”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that the item went out of stock and your friend did not receive their birthday present, this is disappointing and not the service we'd like our customers to have at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“One came broken”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that your item arrived broken, this is not the usual service we aim for at all. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Terrible experience. Purchased this mug as a Christmas present for my wife. Was notified of a delivery date and then unexpectedly was told that the item was out of stock leaving me no time to sort another present.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that the mug you purchased for your Wife for Christmas went out of stock. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Team OB

Posted 3 months ago

“The advisor was lovely but one of the tops was reduced to 25.00 and I was charged 30.00 and didnt realise it until I was home and I had no time to go back to store as it was for a birthday present today but item was clearly marked 25.00”

Helpful Report

(Belfast) - Posted 3 months ago

Hi there, We are sorry to hear that you were charged too much for your top in store, this is not the usual service we aim for at all. Please kindly contact our customer services team in the link below and we will be happy to look into this for you without you having to return to a store. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Took me three attempts to receive this item, the first it was lost in transit, the second was in store but they were out of stock and the third they finally arrived but one of the glasses was broken.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that you had some issues with your delivery and the third replacement arrived damaged, this is disappointing and not the usual service we aim for. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Looked fabulous in the photo but arrived so tangled that I couldn’t use it as the gift it was intended for, so couldn’t really vouch for what the necklace is actually like.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that your order arrived tangled. This is dissapointing and not the condition we expect our orders to arrive in. So that we can look into this for you, please could you pop us an email at: askus@oliverbonas.com and the team can resolve this. Have a lovely day and speak soon, Team OB

Posted 3 months ago

“Unfortunately this order was placed well in time for Christmas but then just went missing…with no proactive communication from OB. I had to chase it up; in the end the original order was cancelled and re-delivered but arrived well after Christmas.”

Helpful Report

Posted 3 months ago

“Still haven’t received it. It’s been 3 1/2 weeks.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that there has been a delay with your order, this is dissapointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and the team can locate your order. Speak soon, Team OB

Posted 3 months ago

“Website was easy to navigate”

Helpful Report

Posted 3 months ago

“I would recommend if you want this product to buy it in-store as the delivery service used by Oliver Bonas is shocking. Ordered and paid for next day delivery but never received it. Spoke with customer service every day for weeks as it was a gift and every day was told that delivery was imminent but ended up just having to get a refund as it never arrived.”

Helpful Report

Posted 3 months ago

“Had to pay a premium for delivery and then never receive the item!!”

Helpful Report

Posted 3 months ago

Hi Nick, We are sorry to hear that you did not receive your order, this is dissapointing. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a great day and speak soon, Team OB

Posted 3 months ago

“I was not at your store. I did not make a purchase. You have the wrong email address. Please leave me alone.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry that you received this email from us. So that we can look into this for you and make sure you don't receive anymore emails, please contact us through the link below: https://www.oliverbonas.com/about-us/contact-us Speak soon, Team OB

Posted 3 months ago

“My item arrived dirty and damaged. When I returned it I could only claim te cost back and didn't get a refund for the delivery cost.”

Helpful Report

Posted 3 months ago

Hi Jim, We are sorry to hear that your order arrived in this condition. This is dissapointing and not how we expect our orders to arrive. So that we can refund you for your delivery fee. Please pop us an email at: askus@oliverbonas.com and the team can look into this. Have a lovely day, Team OB

Posted 3 months ago

“I ordered the necklace as a gift for Christmas and paid extra for the jewellery gift box. I ordered this along with a few other items which all arrived in a large box. Unfortunately, the necklace wasn’t in any packaging at all and looked like it had been chucked into the box, it had got tangled up on the bottom of the box and it took me a long time to untangle it. It’s put me off ordering from here again.”

Helpful Report

Posted 3 months ago

Hi Adam, We are sorry to hear that your order arrived in this is condition. This is dissapointing and not how we expect our orders to arrive. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 3 months ago

“I never recieved my goods as they were left directly on my doorstep. They could've been delivered to a neighbour, they could have been put into my black box around the side, but they decided apparently to leave it at my front door. I had a photo from the delivery company showing a handholding it next to my letterbox but it would not fit in box,”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear about your delivery experience. We completely understand your disappointment, as this is not the standard we expect. So that we can look into this for you, please contact us via the link below: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 3 months ago

“Bloody awful. Ordered 8th December, still not received. Customer service useless even when going in to the store. How hard can it be to send a picture in the post? Rubbish, not recommended”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that you have yet to receive your order. We are understand your disappointment, as this is not the service we strive for. Please contact us through the link below, so that we can look into this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 3 months ago

“This was a gift selected by the recipient's mum (she sent me a weblink to it) and I'll be honest, I was really embarrassed to hand this over to my niece in her 20's. I cannot believe that this little bit of flimsy cheap plastic cost what it did. I can honestly say you'd get better quality from a pound shop. I ordered it gift boxed just to try and make it look a bit more 'gifty', but this tiny comb came in a box that was far too big for it, and OB had packed it out with some horrible cheap brown packing paper and just stuck the comb on top. At the same time as ordering this comb I also ordered myself what I thought was a pretty little glass jar for storing cosmetic bits in, and that was poor quality with cloudy glass and scratches on it too. Overall, very disappointed. First time ordering from here, and definitely won't again. Even if it is for a birthday present I don't trust the product quality or the common sense of the picking & packing staff to giftbox it nicely.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that the quality of your recent order, was not as you expected. So that we an look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely Sunday, Team OB

Posted 3 months ago

“I never received my order”

Helpful Report

Posted 3 months ago

“I would love to give a glowing review of my purchase. However, I still haven't received it and despite contacting Oliver Bonas on 3 separate occasions I don't think I will be getting it. No one seems to know where my order from the end of November is and I still haven't got a refund. Been promised that admin/support would get back to me but that's not happened either! Great eh?”

Helpful Report

Posted 3 months ago

Hi Mark, We are sorry that you have yet to receive your purchase or clear answer to your queries. We understand your frustration, as this is not the standard we expect. Please contact us again and we can resolve this for you as soon as possible. Speak soon, Team OB

Posted 3 months ago

“I wanted to buy an e-gift card but due to a technical error with the system I couldn’t buy one. Therefore had to buy a normal gift card. I spoke to someone on the online platform who was very unfriendly and not particularly helpful. She said that she was going to refund me the delivery cost as a gesture of good will but I’m still waiting a month later for this. It isn’t about the monetary refund but just poor customer service.”

Helpful Report

Posted 3 months ago

Hi Adam, We are sorry to hear that you have yet to receive your refund, this is dissapointing and not the service we expect. So that we can resolve this for you, please email us: askus@oliverbonas.com and the team can look into this for you. Speak soon, Team OB

Posted 3 months ago

Oliver Bonas is rated 4.8 based on 168,929 reviews