Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 169,079 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 169,079 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was out of stock but the website wasn’t even updated as out of stock n I never got the money back for the delivery charge for the ring that never got shipped”

Helpful Report

Posted 3 months ago

Hi there, we’re sorry to hear that you had trouble with your order. We’ll be more than happy to help, so please e-mail us at askus@oliverbonas.com and we can take it from there. Have a lovely day. Team OB

Posted 3 months ago

“Disappointed. Ordered the earrings online and they arrived without earring backs. Such a shame as the shop is lovely but should check goods before posting out online.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that your earrings arrived with no backs, this is disappointing and not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Good delivery but bulb faulty”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that your bulb arrived faulty, this is not what we would expect from any of our items at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Doesn’t smell at all the way fig perfume usually smells. Too sweet for my taste. I bought it as a gift for my friend and returned it since I didn’t like the smell.”

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Posted 3 months ago

“Beautiful hair clip but it arrived damaged, one of the stones had dropped out and it was too late to reorder as it was a gift. Such a shame but we glued it back into place. 😌”

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Posted 3 months ago

“When ordered the piece arrived tangled. Won’t be ordering here again”

Helpful Report

Posted 3 months ago

Hi Jonny, We are sorry to hear that your order arrived tangled. We understand your frustration, as this is not how we expect our orders to arrive. Please pop us an email at: askus@oliverbonas.com and the team can look into this for you. Speak soon, Team OB

Posted 3 months ago

“Much as liked the appearance of the skirt, whe I tried it on it was much much too long. Please provide a petite range for smaller people. We ar nor all 5ft 8in models. The skirt would have been danger for me to wear. It wasn’t even possible to shorten”

Helpful Report

Posted 3 months ago

“website was a good experience :)”

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Posted 3 months ago

“The delicate item was not packed well for transport. The jar itself is beautiful but very fragile and unfortunately arrived broken.”

Helpful Report

Posted 3 months ago

Hi Darren, I am sorry to hear that your order arrived damaged. This is dissapointing and not how we expect our orders to arrive. So that we can resolve this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 3 months ago

“Website was ok”

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Posted 3 months ago

“I cannot fault Oliver Bonas’s website and customer care.. they are second to none!”

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Posted 3 months ago

“I previously ordered this photo frame from a different retailer and it arrived dented and smashed so I proceeded to order direct from Oliver Bonas. It arrived promptly and more substantially packaged than the afore mentioned photo frame. It was however not in as good condition as one would expect for the price paid. The outer frame is quite scratched. Rather disappointed but did not return as had already done so with the first frame.”

Helpful Report

Posted 3 months ago

Hi there, We are sorry to hear that your frame arrived in this condition. This is dissapointing and not how we expect our orders to arrive. So that we can resolve this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 3 months ago

“I sent the silver bag item back as it was so small and have never received a refund”

Helpful Report

Posted 3 months ago

“Very busy”

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Posted 3 months ago

“Never received the item”

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Posted 3 months ago

“Lovely dress but unfortunately the size of the dress meant not even a size 6 fitted. They were all too big”

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Posted 3 months ago

“Good experience with Customer Service despite faulty item.”

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Posted 3 months ago

“Item bought as a gift. Delivery was fine with no problems and item was well packed for shipping. However when opened, part of the item was dirty (the stand was covered in a thick layer of dust). Not conducive to a good gifting experience.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry that your item arrived dirty, this definitely isn't the OB service that we aim for. We'd be more than happy to look into this for you, just e-mail us with your order details at askus@oliverbonas.com. Have a great weekend, Team OB

Posted 3 months ago

“OK, no problems”

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Posted 3 months ago

“Ridiculouly difficult to do and expensive for 15 tiny plastic cats”

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Posted 3 months ago

Oliver Bonas is rated 4.8 based on 169,079 reviews