Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 168,998 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 168,998 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Okay. No interaction as on line purchase”

Helpful Report

Posted 3 weeks ago

“I bought a beautiful scarf, which wasn’t cheap! Unfortunately the one I presented at the till was not the one I was given. The cashier handed me a folded up scarf, which was wrapped so tightly it was extremely creased.”

Helpful Report

(St. Pancras) - Posted 3 weeks ago

Hi there, We are very sorry to hear that the scarf you were given is wrong and it was creased, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 weeks ago

“Massive sizing”

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Posted 3 weeks ago

“Wanted to love these silver kitten heels. However as good as they looked and the competition being leather I could not walk in them. Absolutely no give, the front of the shoe was so long you’d need to walk up stairs side ways avoiding hitting the toe of the shoes. Sadly returned, I’m not sure why they felt so wrong on my feet but seriously couldn’t walk in them. Gone are the days I’d suffer for fashion so back they went!”

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Posted 3 weeks ago

“Placed an order for a birthday present, there was a shipping error which meant the warehouse hadn’t received the order. Customer service resolved this extremely quickly but it had missed the birthday by a week. Disappointed. Also there is no option for gift wrapping at delivery. Big downside considering they retail a lot of gift items.”

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Posted 3 weeks ago

“I ordered this pot for my mum for Mother’s Day, and it arrived cracked; I contacted customer service, who were excellent and got a brand new one sent out for me. Unfortunately, it did not arrive in time and was also cracked. The customer service team were fantastic they gave me a refund and were so helpful but it was fustrating that both were faulty and I don’t expect this from a shop such as Oliver bonas.”

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Posted 3 weeks ago

“Easy looking for items on the site. I would like to see more discounted offers on dressed and jumpsuits down to at least 50%”

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Posted 4 weeks ago

“Easy to order and return a product using the website”

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Posted 1 month ago

“Not as bright as in the photos, slightly disappointed, returned for a refund (I usually LOVE all things OB!).”

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Posted 1 month ago

“Easy to navigate and appealing to the eye”

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Posted 1 month ago

“Good website experience”

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Posted 1 month ago

“Ordering and delivery were quick and easy. Sadly, depite loving the dress so was the returns process. At 5ft 3 I have to accept the Oliver Bonus clothes are just not for me 😣”

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Posted 1 month ago

“Very helpful when contacting customer service”

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Posted 1 month ago

“Ok No issues with website”

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Posted 1 month ago

“Very good easy to order”

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Posted 1 month ago

“Website was easy to use however pictures were misleading.”

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Posted 1 month ago

“My purse came damaged- quite badly almost as if it had been used. When I returned it in store i was made to feel like I had purposely damaged this item. Not the first time I was made to feel like this in the store. Extremely false customer service”

Helpful Report

Posted 1 month ago

Hi there, We are very sorry to hear that your purse arrived damaged and you were made to feel like you purposely damaged it when you returned it to store. This is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Great- easy to navigate”

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Posted 1 month ago

“Easy, a bit dis disappointing that I placed an order and thought I had a skirt in the basket, so immediately contacted customer service to see if they could add the skirt to the order to save on my delivery and they said not which was very disappointing. so I had to pay two lots of delivery costs also their returns are not free”

Helpful Report

Posted 1 month ago

Hi there, We are sorry to hear that our customer services team were unable to add an item to your order. Sadly we are unable to do this. Please kindly get in touch with our customer services team again and we can refund one of the shipping fees for you. Also, our returns are free, you can see this here: https://www.oliverbonas.com/returns-and-refunds Thank you, Team OB

Posted 1 month ago

“Good experience on the website, prices are sometimes too high for the products...”

Helpful Report

Posted 1 month ago

Oliver Bonas is rated 4.8 based on 168,998 reviews