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Oliver Bonas Reviews

4.8 Rating 169,078 Reviews

97 %

of reviewers recommend Oliver Bonas

Company Reviews

Product Reviews

4.8

Based on 169,078 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

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Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 3rd August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I specifically asked for the gift exchange receipt as I was purchasing a gift for my mother-in-law, but the salesperson didn’t put that in. Also, they removed the branding tag with the model number and stuff from the necklace, so now it looks second-hand even though I purchased a gift box and a paper bag for extra.”

(Euston) - Posted 1 month ago

Hi there, We are sorry to hear about your recent experience when buying for your mother-in-law. We completely understand your disappointment. So that we can resolve this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Have a lovely day, Team OB

Posted 1 month ago

“Item had paint brush marks. As it was a gift disappointing. Store etc had been helpful ordering item.”

Posted 1 month ago

Hi Hilda, We are sorry to hear that your order arrived in this condition. So that we can look into this for you and resolve this, please pop us an email at : askus@oliverbonas.com and the team would be happy to help. Have a lovely day, Team OB

Posted 1 month ago

“Experience was disappointing because there was a defect in the two products that I bought, particularly with the earrings.”

Posted 1 month ago

Hi there, we're sorry to hear that your lovely items are faulty - please e-mail us at askus@oliverbonas.com with your order details and photos, we will be more than happy to look into this for you. Have a lovely afternoon, Team OB

Posted 1 month ago

“Really good attentive staff. Friendly and helpful.”

Posted 1 month ago

“Great - the website is clear and esay to use.”

Posted 1 month ago

“Good. No problem ordering items and collecting from store. Sadly one item faulty so will be returning. .”

Posted 1 month ago

“Ordered one, it came with cracked glass...ordered second one...came with cracked glass. Either poor product, or more likely poor packaging leading to damage during transit. Fed up.”

Posted 1 month ago

Hi Paul, We are sorry to hear that both of your recent orders have arrived damaged. We completely understand your disappointment, as this is not the standard we expect. So that we can look into this for you, please reach out to us through the below link : https://www.oliverbonas.com/about-us/contact-us The customer service team would then be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 month ago

“SERVICE ON ORDERING WAS GOOD BUT HAVING TROUBLE TRYING TO RETURN AS EVRI HAVENT COLLECTED”

Posted 2 months ago

Hi there, We are sorry to hear that Evri have not collected your parcel, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“The staff is nice and helpful”

Posted 2 months ago

“Quite rude staff in Reigate store”

Posted 2 months ago

Hi there, We're sorry to hear that you have had a negative experience in our Reigate store, please do e-mail us at askus@oliverbonas.com, we'd be more than happy to look into this for you. Thank you, have a lovely afternoon, Team OB

Posted 2 months ago

“Part of my order did not arrived which was disappointing but quickly sorted when contacted”

Posted 2 months ago

“Reasonable website, however, very long wait for delivery”

Posted 2 months ago

“Unfortunately sizing was v poor. I read reviews n ordered size less but still way too big and had to return. Shame as was lovely quality garment. Had prompt return and refund thank you.”

Posted 2 months ago

“Ok, but a promised email discount code never materialised. It lead me to purchase so is quite dishonest of you to do that.”

Posted 2 months ago

Hi there, We're sorry to hear that you weren't able to use your discount. Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 2 months ago

“Not good photos o items don’t come up.”

Posted 2 months ago

“Website was easy to navigate”

Posted 2 months ago

“Store was fine but the bag arrived and smelt of fish. I asked via online chat to be told it's not an issue. It clearly is as there are other reviews saying the same. I was told it happens with the way it's stored.... then please don't sell it or make us aware!!! So expensive to smell like that and knowingly sold like that.”

Posted 2 months ago

“Poor delivery time for click and collect - said 2-5 days but took 8. Most competitors could do click and collect within 48h”

Posted 2 months ago

Hi there, We are very sorry to hear that your click & collect order did not arrive on time, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 2 months ago

“The company were fantastic when my sunglasses didn’t arrive as part of my order and sent out a pair in the post within a couple of days.”

Posted 2 months ago

“I purchased a charm bracelet and three charms. All of the charms kept coming off, the detachable charms do not have a secure fastening. I lost one out of three and kept losing the other two but found them again. Would not but this product again sadly.”

Posted 3 months ago

Hi there, We're sorry to hear that you're unhappy with the quality of your item. We're more than happy to help, please e-mail us at askus@oliverbonas.com so we can look into this for you. Thank you, Team OB

Posted 2 months ago

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Oliver Bonas is rated 4.8 based on 169,078 reviews