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OK Vape Reviews

4.8 Rating 5,382 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,382 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Why did I pay £3.00 for Royal Mail to deliver. Still took 5 days to deliver??????”

Posted 2 months ago

Hi David, Thank you for your feedback; we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please do let me know if you experience any further issues. Best wishes, Amber @ OK Vape

Posted 2 months ago

“Products didn't have very good dates on ,I actually mentioned this on ordering bu still only got five months date on them which is very bad”

Posted 3 months ago

Hi Francine, We're very sorry to hear this seemed to be the case. I will get in touch with you directly via email to find out further information and resolve this. Kind regards, Amber @ OK Vape

Posted 3 months ago

“E-cigs poor, air-flow poor and inconsistent useability. Moved onto a different product, OK Pod, which then went out of supply for a considerable time. Took business elsewhere. I liked the pods and considered an upgrade, but the overall OK Vape site and business? No so sure.”

Posted 4 months ago

Hi Alex, Many thanks for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Best wishes, Amber @ OK Vape

Posted 4 months ago

“tips very hard to open also batteries dont seam to last any amount of time got 4 new batteries delivered 1 wasnt working”

Posted 4 months ago

Hi James, Thank you for your review. We’re really sorry to hear you have been disappointed with the batteries lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Amber @ OK Vape

Posted 2 months ago

“I ordered 3 eliquid refills and only recieved one. I would rate the product highly, just disappointed the order was not correct.”

Posted 10 months ago

Hi James, Many thanks for your review. I am really sorry to hear you haven't received all the items you ordered - I have sent you an email direct. Kind regards, Amber @ OK Vape

Posted 10 months ago

“I have been buying 10 Motives for more than 10 years and decided to change to OK Vape as they were similar but cheaper. I bought 3 of the regular batteries and 3 of the larger super king style. I fully charged and numbered each, and have used each one twice. All are useless at holding a charge, at best they last for about 5 hours but most only last for 2 or three hours, this is significantly leas than 10 motives which have always lasted at least a day on full charge. I am disapointed by this and will be returning to 10 motives.”

Posted 11 months ago

Hi Debbie, Many thanks for your review - we value all customer feedback and are truly sorry to hear that our cigalike batteries did not live up to your expectations. Our K1 Batteries are supposed to last around 300 puffs between charges, and our K2 Superking Batteries 450 puffs - this will obviously vary depending on your vaping style and habits and are an approximate guidelines. If you feel the batteries did not meet these guidelines, then please do get in touch with us via email at info@okvape.co.uk so we can take some further information and try to resolve this. Best wishes, Amber @ OK Vape

Posted 11 months ago

“I'm disappointed because I didn't expected it to be so sweet. It's like I'm vaping liquid sugar. The strawberry and blueberry ones I can not use, they are so sweet, they make me sick. Even the menthol one is more sweet than menthol. I would have liked the tobacco one, but again, sweet. I've bought 12 packs at my first order and I can barely smoke the cream and mint. I feel less sugar taste with that.”

Posted 1 year ago

“It didn’t help me to stop smoking I’ve reduced myself”

Posted 1 year ago

Hi Christine, Thank you for your feedback - we are sorry to hear that it didn't help you quit and that you've had to reduce smoking on your own. If you have any questions or if there is anything we can help with then please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 1 year ago

“As a loyal customer for the best part of a year, I have watched service from this company decline. Free postage is now 48 hour not 24. All my bonus points have vanished with their new bonus system appearing. I love the products, but the cost is increasing way above inflation.”

Posted 1 year ago

Hi there, Many thanks for your review. We appreciate the free delivery service has changed from a 24 to 48, however we are seeing lots of the parcels still getting delivered in around the same time. The free service has improved however as it is now fully trackable; which seemed a very desirable feature from the feedback we have had from our customers. We are sorry to hear your points disappeared, if you could send us an email directly to info@okvape.co.uk then we will look into this for you. We did have to increase our prices in September last year, but we had not increased our prices at all for the previous 10 years. Due to cost increases, this was unavoidable - but there have no increases since and the current prices will remain for the foreseeable. We value your custom and feedback and hope you are able to continue enjoying our products. If you have any questions at all then please do let us know. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Ordered for my holidays as usual thought l would get next day didn't get in time for my holiday”

Posted 1 year ago

Hi Ann, Many thanks for your review. I'm sorry to hear the delivery took longer than expected. We are reliant on external postal services to deliver orders on time, unfortunately due to the higher volumes of mail due to the Royal Mail Industrial Action and the festive period, there was significant disruption in their services. We thank you for your patience and understand - please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 1 year ago

“I can’t really give a good review as my order that was placed in December has still not arrived. Yes there have been postal strikes but there has been deliveries of other stuff from DPD and the Royal Mail to other members of my family since, so at the moment my review is not positive. My order number is 808095 in case anyone at Ok Vape wants to respond”

Posted 1 year ago

Hi Lloyd, Thank you for your review. We're sorry again to hear of the delays with receiving your order due to the strikes - just to confirm we have responded via email and are glad to see this has now been resolved for you. If you have any further questions then please let us know. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Paid for 24 hours Royal Mail shipping and waited 5 days for delivery Should not advertise if it can not be achieved”

Posted 1 year ago

Hi Christopher, Many thanks for your review. I'm sorry to hear the delivery took longer than expected. I can see the order was placed after our despatch cut-off time, 23rd December which was after the last posting date before Christmas. We are reliant on external postal services to deliver orders on time, unfortunately due to the higher volumes of mail due to the Royal Mail Industrial Action and the festive period, there was significant disruption in their services. We thank you for your patience and understand - please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 1 year ago

“Good value: both batteries and the nicotine capsules lasted amazingly long. Produced loads of smoke! However, rapidly gave me a cough. Ten Motives product doesn't do that (though more expensive).”

Posted 1 year ago

Hi Oliver, Thank you for your review! It may be worth trying lower strength to see if that helps? :) Amber @ OK Vape

Posted 1 year ago

“My order arrived without the 2 batteries”

Posted 1 year ago

Hello Sylvia, We are so sorry about that. I will contact you directly so we can get this sorted for you. Kind Regards, Amber @ OK Vape

Posted 1 year ago

“Never responded to a query. Still waiting part of my order.... Product is rubbish - filters last for about half a day. Battery even shorter. Its in the bin.”

Posted 1 year ago

Hello Paul, I'm sorry to hear that you're not happy with our products and service. We value all customers and would never intentionally ignore you. We did respond to your query on 7th September however we do apologise if you haven't received it. We have tracked your order and can see it has been delivered on the 9th September. I'll contact you directly to resolve these matters. Thank you, Amber @ OK Vape

Posted 1 year ago

“Very disappointed that I'm now going to have to change to a diffeeant vape as you've more than doubled your price almost the price off cigarettes . I spent alot of money on your site . Won't be buying anymore at that price my friend's feel the same your going to lose alot off customers.”

Posted 1 year ago

Hi Linda, We have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods. Thank you for being a valued customer and we hope you continue to enjoy our products. Kind Regards, Alice @ OK Vape

Posted 1 year ago

“Always very difficult to get past pay now page . I’ve had many orders and when I try to repeat orders can never manage to do it . Most frustrating site I’ve ever encountered”

Posted 1 year ago

Hi Gwenda, I'm sorry to hear that you're having some issues placing an order. I will contact you directly to assist you further.

Posted 1 year ago

“I thought these were good, but after a couple of weeks the rechargeable battery doesn't work anymore.”

Posted 1 year ago

Hi Diana, I'm sorry to hear that you are having some issues with your battery. I will contact you directly to resolve this.

Posted 1 year ago

“Several times the refill will not screw into the battery end ! I have saved a brand new 1 that I can send to you ! I have 3 batteries and it will not screw in any of them !?”

Posted 2 years ago

“Package has not been delivered. Any ideas?”

Posted 2 years ago

Hi Neil, please do contact us directly so that we can look into this for you.

Posted 2 years ago

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OK Vape is rated 4.8 based on 5,382 reviews