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OK Vape Reviews

4.8 Rating 5,399 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,399 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best service, best product, free delivery in couple of days .. ...A1👍👍👍👍👍”

Posted 1 year ago

Hi Will, Thank you so much for your glowing review 😊 If we can be of any help then please let us know. Amber @ OK Vape

Posted 1 year ago

“Good service ..arrived as quoted.. good product”

Posted 1 year ago

Hi Peter, Thank you so much for your feedback! Please let us know if there is anything we can be of help with. Amber @ OK Vape

Posted 1 year ago

“Expensive full price worth waiting for offers then very good better than cigaretts”

Posted 1 year ago

Hi James, Many thanks for your review. We have multibuy discounts available on our products, and our pricing remains competitive with other brand's products priced at £3 and above per pod. Despite cost increases we expect these prices to remain firm. Customers also have the opportunity to sign up to our loyalty scheme where they can earn points and receive a 10% discount on orders. Please let us know if there is anything we can help with. Best wishes, Amber @ OK Vape

Posted 1 year ago

“A very smooth inhale, just lacks some of the Menthol flavourings.”

Posted 1 year ago

Hi Jessica, Thank you for your review! We are grateful that you took the time to send feedback about our product, and will be sure to pass this on :) If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“All was delivered, but it took a while. That could be due to delivery service. Thanks”

Posted 1 year ago

Hi Alexandra, Thank you for your review. We apologise for the delay in delivery, we are reliant on external postal services and the Royal Mail strikes and larger volumes of mail over the festive season have caused disruptions to their services. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“For some reason, I find that 1 of the refils do not work. I've sent 6 refils back and I appreciated a 5 pack replacement. However, the same thing keeps happening and I have amassed another nine refils that don't work. I didn't have that problem with the nicotine ones. Only the zero nicotine. Otherwise I do prefer OK Vape, to other products.”

Posted 1 year ago

Hi Salah, Many thanks for your review. We're really sorry you have experienced refills that are not working - please can you get in contact with us at info@okvape.co.uk so we can try and solve this? Best wishes, Amber @ OK Vape

Posted 1 year ago

“I placed an order on the 25th November still waiting on it this doesn't happen normally it must be due to the postal strike my orders arrive in 4_6 days as a rule.”

Posted 1 year ago

Hi there, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Great product delivered quickly, recommended.”

Posted 1 year ago

Hi James, That's great news, thank you for taking the time to leave a review! If we can be of any help then please let us know. Amber @ OK Vape

Posted 1 year ago

“Very efficient and quick delivery time”

Posted 1 year ago

Hi Clare, Thank you for your lovely review! If we can be of any help then please let us know. Amber @ OK Vape

Posted 1 year ago

“Very similar to 10motives which I normally use.. Still making up my mind whether to change to ok vape”

Posted 1 year ago

Hi Susan, Thank you for the review! If we can be of any help then please don't hesitate to contact us. Amber @ OK Vape

Posted 1 year ago

“Ordering easy, delivery fast. Totally reliable.”

Posted 1 year ago

Hi Beverley, Thank you for your lovely review! Please don't hesitate to get in touch if we can be of any help. Amber @ OK Vape

Posted 1 year ago

“Don't have enough promotion codes”

Posted 1 year ago

Hi Russell, Thank you for your review. We do have a loyalty rewards scheme available to our customers: https://okvape.co.uk/ok-loyalty-rewards/ as well as our multibuy deals :) If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Service has been excellent, very efficient. I did however send a return blue battery which had ceased to function soon after purchase in an envelope supplied by you. This was over a week ago and I have heard nothing. Best wishes Brian Speakman.”

Posted 1 year ago

Hi Brian, We're really sorry for the miscommunication with this, though we are glad to here it has now been resolved. Thank you for leaving your review :) If there is anything else we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Took longer to come than usual my son used to order them for me and I would have them the next day”

Posted 1 year ago

Hi Kate, We're sorry to hear that your order took longer than expected to get to you, it was despatched on time but we are reliant on external postal services to get our customer's orders to them quickly and efficiently. Although a majority of orders are delivered within 1-3 working days; the free Royal Mail service is not a guaranteed next day service and on occasion, especially with the current strike action, there can be delays within the Royal Mail delivery networks. If you have any more questions then please contact us at info@okvape.co.uk :) Kind Regards, Amber @ OK Vape

Posted 1 year ago

“So far very good and satisfied .”

Posted 1 year ago

Hi Teress, We're really happy to hear this! Thank you for leaving your review. If we can be of any help then please don't hesitate to get in touch. Amber @ OK Vape

Posted 1 year ago

“Easy to order quick delivery good value”

Posted 1 year ago

Hello Valerie, Thank you for taking the time to leave a review. If we can be of any help then please don't hesitate to get in touch :) Amber @ OK Vape

Posted 1 year ago

“I have had to contact on a couple of occasions as my order was light of the amounts I purchased, these incidents were quickly resolved Please, please make sure you send to the customers what they ordered Thank you”

Posted 1 year ago

Hi Ivor, I'm really sorry to hear you were missing items, we're glad it was resolved quickly for you. If there is anything else we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Love Aspire onixx kit but wish the coil had been already installed as l had difficulty”

Posted 1 year ago

Hello Dorothy, Thank you for your review, we are glad to read you are happy with your new kit :) Sorry to hear you had difficulty installing the coil. The Aspire Onixx kits do not come with the coils pre-installed because the kit includes two different coil types, 1 ohm and 0.6 ohm, which is down to user preference. This kit features a press-fit coil, so to change the coils, you simply pull the coil out and insert a new one. Detailed instructions will be in the User Manual that came with the kit :) We hope this helps and that you continue to love your kit. However, please get in touch if we can be of any assistance. Amber @ OK Vape

Posted 1 year ago

“Good product and good price”

Posted 1 year ago

Hello Gerald, Thank you for your review :) If we can be of any help then please let us know. Amber @ OK Vape

Posted 1 year ago

“Impressed with delivery. Ordering is simple. Will certainly be using site in the future.”

Posted 1 year ago

Hey there, We are delighted to hear this, thank you for leaving a review :) Please let us know if we can help at all. Amber @ OK Vape

Posted 1 year ago

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OK Vape is rated 4.8 based on 5,399 reviews