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OK Vape Reviews

4.8 Rating 5,385 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,385 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered cigalike delivery was good well packed and you even get a case witch is good easy to charge easy to put together and tastes and you get a good hit just like a real cigarette just the right nicotine for me as well 😁”

Posted 2 years ago

“This has helped me stop smoking, prefer the cigalike to other vapes as they don’t leak and are more discreet, but they are more expensive. If the refills lasted a bit longer they would be perfect”

Posted 3 years ago

“Love this place! Fastest delivery ever, and loving the points and discounts too!”

Posted 3 years ago

“I have always given 5* reviews in the past, but this time the 3* is because the Extra High tips I have always used are not lasting anywhere near the length of time they usually do. I am not doing anything different,just using them as normal. I am finding I am having to buy more than usual. This needs looking into.”

Posted 3 years ago

“Great product and delivery for five years I’ve been using them , but last few months I’ve experienced some not so good tips , every so often I get either a slight menthol echo taste or foul taste in the odd tip which I have to replace straight away , the menthol Experience ones run through the hole box of five , hopefully someone reads this and amends the problems I’ve and get back to me via chat on email”

Posted 3 years ago

“Great service, shame they have not offered any offers in shut down as they usually do”

Posted 3 years ago

“OK Vape has never failed on next day delivery, apart from once, which was last week. Bearing in mind the circumstances we are living in at present, forgiveness is given. Stay Safe.”

Posted 4 years ago

“The cigar like ones: Would be good if the strength and test remained the same till the end of the battery length. Also some batches last a lot less than others. quality is not maintained.”

Posted 4 years ago

“Find sometimes that the cartridges are inconsistent in strength and can go through them really quickly which is disappointing considering the cost”

Posted 4 years ago

“I don't know if you read all these reviews but i have enjoyed your product for years. Now i find you are changing the loyalty points system,As i buy my refills 9mths/1yr in advance it is going to cost me more for my refills.also i will lose over 400 loyalty points which i have already earned.Needless to say I am not very happy with this change”

Posted 4 years ago

Hi Chris, I am really sorry that you are not happy with the changes we are making, I have looked into it and I can tell you that any points you have earned prior to the changes wont expire. This means that the 400 points you have collected so far will not have an expiry date on and can be used whenever. I will contact you via email to discuss this further. Kind regards, Ok Vape team

Posted 4 years ago

“Excellent quality product and delivery service, would highly recommend.”

Posted 5 years ago

“Been using OK ecigs for years. Best on the market and reasonably priced. Deliveries normally next day. App says that I have saved £27000 since i quit real cigs 7 years ago. Couldnt have done it without OK ecigs”

Posted 5 years ago

“I have been using OK Vape for over a year and have tried other vape liquids but OK Vape liquids are the best I have used😊 Excellent Customer Service and 100% products.”

Posted 5 years ago

“Although the order arrived very quickly , for which i thank you, the first pack i have used i found them to not last as long as usual and not as strong. Also the k2 is not as good as the others i have had i have had in the past. I was wondering if there is a production problem. I have been having trouble sourcing these refills , i usually buy them from Asda but they never seem to have had any for the last 2 weeks. I have ordered the same again for my Niece and will review again .”

Posted 5 years ago

“I have said this before,if it was not for the fact that sometimes i get an empty cartridge out of the box,it would be very good.”

Posted 5 years ago

“Vape pen came with a few scratches and dents but can't be asked to go through the return process, so I'm not completely pleased, by it's acceptable i suppose.”

Posted 5 years ago

Hi Kieran, I'm really sorry to hear this - that sounds really unusual as all our products are brand new direct from the supplier. I will contact you directly as we would like to sort this out for you. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“We have not received our order nor a reply to our 3 emails and now in the process of trying to get our money back. We have dealt with you for many years when you were OK ecigs and never ever had this issue with you and even worse no communication from yourselves, only promotion emails and this questionnaire! Very disappointed.”

Posted 5 years ago

Hi Kim, We have tried to contact you this morning via both email and phone but can't seem to get in touch you with. Have you received any of our emails? We have checked all our inboxes but cannot find any emails from you, however we did receive your message via PayPal this morning which we have since replied to. Please email us via info@okvape.co.uk or call us on 03334141455 at your earliest convenience so we can resolve this for you. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“Very nice and the nearest to tobacco tasting I have found on the market. Very simple to use as well which is nice. My only gripe is sometimes the refills seem to run out really quickly.”

Posted 5 years ago

“It’s a nightmare that you have to sign for orders. Most people work... like yourselves! Asda is frequently out of stock- so ordering direct is best. But without specifying a specific delivery day it’s an absolute pain. To the point (where two of us use your products) we are considering trying alternatives.”

Posted 5 years ago

Hello Gary, Due to the value of the orders, we do need to send them with some compensation and cover if the products were to go missing in the post. I will email to discuss this further with you. Kind Regards Chelsea @ OK Vape

Posted 5 years ago

“sent 2 emails and noreply from either”

Posted 5 years ago

Hi Martyn, I'm really sorry, that you haven't received a reply from us, we will look into this and get back to you by e-mail right away. Kind regards Michelle

Posted 5 years ago

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OK Vape is rated 4.8 based on 5,385 reviews