Oh Polly Reviews

2.51 Rating 301 Reviews
38% of reviewers recommend Oh Polly
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Visit Website

Email:
hello@ohpolly.com

Location:
Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

Categories:
B2C
Consumer Staples
E-commerce

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
Greater than 71%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
customer service
2.60 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
Difficult
returns process
Could Be Better
"Had a late delivery and emailed in and the advisor (Mark) was so helpful refund my delivery charge straight away and honoured a discount code on my next order with a replacement dress sent out for next day so I wasn’t missing out on my event :))"
Helpful Report
Posted 4 months ago
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"Hi,I love oh polly clothes.keep ordering from them.but they had promised me 20% discount on my next purchase when I made the purchase and informed them they said money will b transferred into ur account .it been more than 2 weeks.keep emailing them but no response. V disappointed."
Helpful Report
Posted 4 months ago
"Returned my item last month and still haven't received my refund. I reached out to the company a plethora of times without hearing back from anyone. When I finally did the customer service agent was very helpful. She stated that she pushed my refund through. I spoke with Charlotte."
Helpful Report
Posted 5 months ago
"UK oh polly - Good quality and very nice packaging. Kept me updated on my delivery and straightforward about exchanges. However, a massive minus; I am usually a size 8 in all clothes. I’ve ordered a swimsuit. The model is said to be wearing a size small - 8. I bought a size 8 and it wouldn’t get past my thighs. So I ordered a size 10, the same thing. The model is definitely not wearing a size 8. The bottom part of my body is way smaller and skinnier than the models and I also have a small chest and the strap which covered the models big chest, hardly covered mine. I don’t understand why they would say she is wearing a size 8 as it would be impossible for her to get into that swimsuit without tearing it as it has no elasticity. She is wearing size 12 or above, in my eyes it’s false advertising and wasting my time exchanging like silly."
3 Helpful Report
Posted 1 year ago
Oh Polly is rated 2.51 based on 301 reviews