Oh Polly Reviews

1.59 Rating 133 Reviews
14% of reviewers recommend Oh Polly
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Email:
hello@ohpolly.com

Location:
Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

Categories:
B2C
Consumer Staples
E-commerce

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Merchant Metrics
This data is produced by analysing genuine customer experiences. It is not a guarantee of the company.
Shipping & delivery
Courier, Postal Service
delivery methods
Over 7 Days
average delivery time
Greater than 35%
on-time delivery
Greater than 77%
accurate and undamaged orders
Customer Service
Email, Live Chat, Telephone
communication channels
Over a week
queries resolved in
22 - 23 hours
Avg Email Response Time
Returns & Refunds
Difficult
refunds process
Could Be Better
returns process
"Stunning clothes, but nothing is EVER in stock. The lack of stock on this website is shocking"
Posted 2 months ago
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"No Money Refunded (totalling £118) Although they are usually great and I understand it is a busy time of year but the phone is non existent and I keep getting generic replies from emails both mail and Instagram asking for the information that I've already given so they are just pasting a reply. Currently Jan 9th and the items were sent Dec 13th. Really dissatisfied as that's my money and to not get a response is quite annoying. Please help with any advice!"
Posted 3 months ago
"Placed my order of 85$ on November the 24th I have not received anything after countless of emails I sent I finally received a reply they plaimed my local carrier but on the tracking website (Royal Mail) it says waiting to receive from sender! It’s now December 20 it’s about to be a MONTH!!! I want my money back OH POLLY!!!!!"
Posted 4 months ago
"Bad sizing. Usually a size 4 on every site, ordered a silk red dress and it was 10x too small for me, checked the size guide and their size 4 is a lot smaller than other places. Couldn’t go up a size in that dress as it was out of stock. Ordered another dress in a size 6 ( although according to their size guide it should have been quite small on me ) arrived and was way too big! The original dress has come back in stock in a size 6 but a different colour so will see if that dress in a 6 fits me!"
Posted 5 months ago
"Sizing is very small, order 1 or maybe even 2 sizes up I would think."
Posted 7 months ago
Oh Polly is rated 1.59 based on 133 reviews

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