Oh Polly Reviews

2.34 Rating 355 Reviews
34 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Within 5 Days
on-time delivery
Greater than 50%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
customer service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
returns process
Could Be Better
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Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

How is Oh Polly returns process?
(3 months ago)
Greater than 74% of reviewers feedback is Oh Polly returns process could be better.
(3 months ago)

Returns - Difficult

Industry Average
As I didn’t like the clothes I bought I returned them to realise that the returns is not pre-paid and it ended up costing me £11 due to the weight of the box and clothes even though it was just 2 pairs of trousers, absolutely will not be buying again due to the way returns is dealt with! Expected better for such a sought after brand.
- Anonymous
Poor returns policy - should offer printed labels & free returns like other companies. It seems they try make it difficult to return items... bad business model.
- Lisa
They charge for returns when its their product that doesn't suit, fit or look how expected; these expectations are due to photos they use to advertise, so I personally think that's bad customer service costing the customer more money just to get their original money back
- Anonymous