Oh Polly Reviews

2.46 Rating 310 Reviews
37 %
of reviewers recommend Oh Polly
Merchant Metrics
Shipping & Delivery
delivery methods
Courier, Postal Service
average delivery time
Next Day
on-time delivery
Greater than 66%
accurate and undamaged orders
Greater than 84%
Customer Service
communication channels
Email, Live Chat, Telephone
queries resolved in
Over a week
customer service
2.54 out of 5
Avg Email Response Time
-1 hours
Returns & Refunds
refunds process
Difficult
returns process
Could Be Better
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Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD

How long does Oh Polly take to deliver?
(2 weeks ago)
Oh Polly normally delivers next Day.
(2 weeks ago)
E

Delivery - Slow

38.60%
Industry Average
Terrible customer service!!! I made an order and paid for DPD next day delivery. The delivery arrived with one item missing from the delivery note and missing from the package. Reported this to Oh Polly who, apart from asking me to email them a copy of the delivery note, which I did straightaway, are now ignoring my emails and have done nothing to help me get the missing item or my money back.
- VME
Had a late delivery and emailed in and the advisor (Mark) was so helpful refund my delivery charge straight away and honoured a discount code on my next order with a replacement dress sent out for next day so I wasn’t missing out on my event :))
- Anonymous
When the dress came it wasn’t the same colour as it looked on the website which is fine so I sent it back next day recorded delivery.
- Hazel