Oh Polly Q&A

5 Questions   /   2 Answers
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I ordered a bikini top and bottoms/the bottoms were to big /I sent back in original packaging /sent them back within the 14 days return time and have not received a refund yet,can you tell me when I will get the refund,kind regards

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My parcel has not arrived and the order number is not working.

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Hello Ellie, thank you so much for your question! I am so sorry to hear that your parcel has yet to arrive. Please send an email to hello@ohpolly.com containing your order number and we will be happy to assist further - Mark, Customer Service Assistant
How do i get a label with your address to return an item that is to small. I have submitted a return form.

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Hello Hannah, thank you so much for your question! Please go ohpolly.com/returns/ for more info on how to complete your return. If you have any further queries, please let us know at hello@ohpolly.com - Mark, Customer Service Assistant
I want to know when my delivery will be sent to me as it’s been longer than it said it would get delivered.

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Hi I returned a parcel around the 6th Dec and not had any rdgjnd as yet Could you please check Julue Phillips

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