“Ok but not great. They speak Romanian all the time in front of you and it makes you wonder. My car needed minor repair and the part was there allready fixed but they still took their time and made me wait longer unnecessarily.”
Dear Anna,
It is the least to say surprising to hear you saying all above. Just to refresh your memory you have came on Wednesday without appointment and we accommodated a check on your car then as agreed we ordered the parts and we booked you Friday same week just to allow for parts to arrive. Next day Thursday you decide to drop the car in even though parts weren't with us but you said is fine you'll wait for our call. So dropped the car around 9:00am and then 10:54 you called to asked if car is ready, (although we agreed you'll wait for our call) when we informed part has not arrived yet. We then received the part and 11:42 we called you to inform part was received and installed.
So in light of above that can proved with exact times from call recordings and delivery times I think you should review your statement. The fact that another language was spoken when you were around was not by all means to make you feel uncomfortable and I apologies if that was the case.
Is hard to create good things but easy to damage, so I would appreciate if you would review us correctly.
Regards
George Stoica
“OGS were very professional and experienced. They gave me the correct advice and I left feeling reassured. A quick diagnosis and a temporary repair. I will definitely be using them again to resolve the issue permanently.”
“Very professional garage and reasonable prices. I took my car to OGS after another garage quoted me double what OGS quoted me to fix my car.
Also they kept me in the loop all the time and explained to me in detail what the issue was and what they were doing to fix it.
I will definitely take my car there again.”
“I have used OGS Mechanics on a few occasions now and appreciated the quality of their service . Always courteous and friendly ,and fair and professional in all the dealings I have had with them . I would recommend them to anyone ..... indeed I have !”
“Amazing service! I noticed last minute that my MOT ran out. I dropped it off on Friday evening had it back on Monday morning. That’s including service and them fixing all my little problems. I cant recommend them enough.”
“Excellent service at all levels. What I really like is that they keep you fully informed regarding the problem, what they have done to fix it, as well as providing advice and make you aware of possible future wear/replacements. Also, from previous work I know that it easy to speak directly to the service engineer if needed.And most important they have same equipment as main dealer.
They're diagnose/investigation can be done as a video ,how great is that!
Thank you so much”
“I have used them many times. Usually after a cheaper mechanic has screwed it up or charged me to do something unnecessarily, I learnt my lesson, they are not cheap but fair and they NEVER do extra work and ALWAYS fix the problem. Like a main dealer just priced reasonably.”
“Straight to the point found cheapest solution, but no temporary fix until parts arrived. Dealing with the car without delay and also kept me posted on the progress of the parts for the car. Very efficient team and 100% honest with everything you may need.”
“I've done business in the past with them, and I will keep them as my first option when it comes in solving complicated problems, especially when they know how to deal with traders giving them the best treatment”
“Very friendly staff. Very good experience I had since the moment I’ve called them until the moment I’ve picked up my car. Definetely will visit them again for my next service due. Also very skilled mechanics that know what they’re doing.”
