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Office Supermarket Reviews

4.5 Rating 836 Reviews

87 %

of reviewers recommend Office Supermarket

Company Reviews

Product Reviews

4.5

Based on 836 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Office Supermarket 5 star review on 27th October 2022

Office Supermarket 5 star review on 5th July 2022

Office Supermarket 5 star review on 13th May 2022

Office Supermarket 5 star review on 18th December 2021

Mark Mitchenall

Office Supermarket 5 star review on 3rd November 2021

Office Supermarket 5 star review on 20th May 2021

Office Supermarket 5 star review on 27th April 2021

10

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery was timely and given the large size of the furniture it was packaged/strapped on a pallet thus preventing damage during delivery, so no damage equals a happy customer! Thank you Office Supermarket :) Note: I had previously ordered the cupboard via Amazon Marketplace and twice had to reject the delivery due to damage. The supplier was notified of both delivery issues and did refund my account”

Posted 10 months ago

“I had been conversing with the online help at Office Supermarket as I have been looking to purchase a desk. Living in Aberdeen, I am always cautious about hidden delivery costs so I asked if it was free delivery to my postcode. I was told that it was. A few weeks later (after payday) I placed my order and was then told of a delivery charge of over £200. My order value of £700 was immediately canceled and now I have to wait 5 days for the money to go into my bank before I order with another supplier that has confirmed they give free delivery to ALL UK Mainland and not just specific areas, even after I advised on my postcode. I will not be using Office Supermarket ever again. Yes, I accept the courier sets the cost, but £200 is excessive when another company can offer it for free.”

Posted 10 months ago

Thank you for your review and we are sorry to hear of your experience. Regarding delivery charges, we are transparent as possible, and list any chargeable postcodes clearly on our delivery info pages. Regarding the time taken for the money to go back to your account, unfortunately that is the banks/card providers standard advice, however this may not always take the full 5 days.

Posted 10 months ago

“All the furniture was really easy to assemble. Very impressed by the quality. The shelves and the backs of the units are to the same spec as the rest of the unit, so very strong. Also impressed that the back of the unit is veneered as this is in sight. Looks good and feels good to use.”

Posted 11 months ago

“I worked with Paul at Office Supermarket to amend a small error in my order and he was extremely helpful and knowledgeable. He even recommended me an item which better met my needs.”

Posted 11 months ago

“Great Customer service”

Posted 11 months ago

“Excellent service, excellent delivery driver, desk was here at time stated.”

Posted 11 months ago

“Chair arrived damaged, but Office Supermarket collected it immediately and supplied a replacement Excellent all round”

Posted 1 year ago

“Good communication with staff and great product”

Posted 1 year ago

“The two-drawer filing cabinet arrived on time and in good condition when unpacked. However, the loose parts to be fitted had come adrift from the tape used to secure them, which left me an extremely difficult task of extracting them without completely dismantling the drawers. This was eventually achieved by tipping the unit on its side and clawing the parts to a point where I could get my hand/arm in to retrieve them. It rather spoilt the arrival of the unit, although it is now in a usable condition.”

Posted 1 year ago

“The desks and pedestals are very nice. Easy to assemble with clear instructions. My only negative comment is that I received an email from Cyrus TMS which made no reference to Office Supermarket and I assumed it was spam so it was a surprise when the delivery was the next day and no one was in the office as we did not expect such a quick delivery.”

Posted 1 year ago

“The delivery came on time and the table desk was good”

Posted 1 year ago

“Simple and fast delivery”

Posted 1 year ago

“goods came quickly, no fuss”

Posted 1 year ago

“Excellent service and came super quick”

Posted 1 year ago

“Simple order process, good quality products and delivered very fast. Will use again.”

Posted 1 year ago

“Excellent company, great communication beforehand specifying date and delivery time window. Prompt delivery that arrived sooner than expected. Love the table”

Posted 1 year ago

“Delivered badly damaged. Awaiting replacement”

Posted 1 year ago

Thank you for your review and I am sorry to hear your chair arrived damaged. After looking into this I can see that we delivered the chair on Friday, and you informed us of the damage. We responded the same day asking for images of the damage, which you then sent. We responded Monday to advise that a replacement chair was being sent out, and this should be delivered by Wednesday (today). We are sorry for the damaged chair, however we have dealt with this and resolved it within 3 days and at no point did you raise that you were not happy as to how this was dealt with. We hope you are now satisfied and will reconsider your initial review.

Posted 1 year ago

“Good website. Easy to order and pay for items.”

Posted 1 year ago

“Good quality desk and pedestal. Reasonably priced. Excellent delivery service - arrived early next day”

Posted 1 year ago

“First class product”

Posted 1 year ago

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Office Supermarket is rated 4.5 based on 836 reviews