“Clean and efficient experience at the Norwich Odeon made all the better by Hannah’s bouncy and enthusiastic approach to her job greeting and directing customers and even offering to take our photo . And great pricing !”
“The cinema was absolutely filthy. The standards have certainly slipped which is sad to see as now i shall not be returning. The whole place needs refurbishing. The seats were stained and the place had a stale/musty smell to it. Sad to say because i used to enjoy the comfort and entertainment here.”
“If you are visiting cinema often, i highly recommend to get Limitless memebrship - saves you money and you can easily book on the app in advance too.
I had to cancel as simply wasn't using cinema as much due to work but all positive feedback 5 star and happy to come back in summer maybe.
Called up helpline "Matt" was great with communitication and positive support to cancel my membership which i am happy with. Sometimes other companies take a while and it is hard to come out of membership but with Odeon no problem very happy with service! Give this guy a medal he has great communication skills..
Thanks team ODEON and a happy new year to you all! :)”
“Start by saying even if I was paid I would NEVER visit this cinema ever again, from the start was just awful. So understaffed waiting long time in queues. When I finally got to the till and paid for drinks and food I was then sent to the end till to stand in another long queue to be told that they couldn't give me 1 food item and have to wait again keeping in mind the film was starting in 3 mins time. So had no other choice to get a refund. So then the manager singled out Only us in front of everyone, stopping us by saying hold on you haven't shown code to walk on in, but the guy scanned our code to go in this was because she didn't like the fact that I asked for refund on item that I was charged for but they couldn't make in time for film. No bags of sweets or crisps nothing to choose from.They had no trays for drinks, the lids didn't fit the drinks so couldn't hold them without them spilling everywhere. Seats were so bad we stayed 20 mins into film and walked out. Wouldn't recommend this place Belfast Victoria Square. Absolute disgusting experience.”
“Got in contact with odeon about a relaxed performance for my autistic daughter and got told they have nothing planned for the little marmaid, feeling very discriminated against. This day and age and with web sight saying about relaxed performance but nothing planned for a person with disabilities”
“Never pay for the membership. They do not let you cancel it they make it very difficult for you to do it. On 05/11 I sent a request to cancel my membership and today is 27/11 and they have not replied to me yet. There is no phone number available to contact them. They only make an online form available and they advise you to wait until they contact you. They said they aim to reply in 4 days but it is a lie. They have charged me the monthly payment again.”
“We used to visit the cinema at least once each month pre Covid and got a £25 Odeon Gift voucher from a friend just before lockdown. Not able to use or not comfortable during the last couple of years but last week decided it would now be safe. Tried to use the Gift Voucher but guess what? Voucher shows as expired and Odeon keep the whole value!!! Used the online help and completed the form for a call back but that was 3 days ago and still no communication. Cinema was great ( Springs, Leeds) but Odeon Ltd are terrible and Customer Services as others have said is non existent. NEVER BUY THEIR GIFT VOUCHERS.
3-11-2022 STILL NO COMMUNICATION FROM CUSTOMER SERVICES 3 weeks later.”
“Went with my parents to watch a 15 or over film, didn't have ID, which was fine until the girl serving us (Shannon), made sly and sarcastic remarks and comments, trying to hide her grin and laughter. Will definitely not be going back there!”
“Visited Odeon Fort Kinnaird for the first time today. Staff were lovely and so helpful. Great film made even better by Isense! Definitely be going back.”
“Black hat user experience, there is no way to cancel your subscription online, you have to open a ticket with their customer support who simply wont respond.”
“Sadly another visit to ODEON Metrocentre on May 12th and froze with the intense cold in the auditorium (screen 3). We did ask front of house staff a couple of times if they could have it rectified, but sadly having worked many years in cinemas I realise that there’s hardly any staff working in cinemas now who can deal with technical issues. Unfortunately as there’s been a few issues with the presentation lately, have decided to make my cinema of choice a local Everyman, they really do know how to make it a great experience. I honestly think we could’ve kept frozen food with us and it wouldn’t have harmed. It spoiled the film as time was spent trying to keep warm with warm drinks from the foyer.”
“Trying to book tickets for four of us to watch sonic I think it discusting that you have know saver times because it's the school holidays when with kids people need cheaper showings I don't thing I will bother”
“The people you talk to are fine, but I have been a loyal Limitless member for 4 years. For the past 4/5 months, I have been asked to change my payment method, as they were moving away from the direct debit. I have tried to update my details so many times, but their website didn't work, and they were aware of it. However, in all these months, they "didn't manage to fix" the platform. The only solution for me to continue using Odeon was to unsubscibe and sign-in again. With it, losing the 4 years streak I had, as well as the use of my physical card, which I still use a lot, as I hate using my smartphone for this. They essentially kicked me out (after being a loyal customer), and asked me to do the work out of my free time to sign-in again, and lose a lot of things I cared about. I am really disappointed, as otherwise, it's been a great service. I am looking for another cinema chain to change to.”
“Horrible customer service. My Limitless seems to be a scam played to keep the customers pay for 3 months with poor digital services and horrible applications. I took my Limitless in December and in the three months I was only able to book 8 movies where I tried to book atleast 20 or more. This app doesn't support any devices well, always crashing, many errors to which the time is wasted. "Discounted tickets can be booked only after an hour" this is the message that comes frequently without any previous try. I believed that it could be a glitch but when reported to the customer care center via Chat, Facebook and email all they did was deny the fact that the application is bad and kept telling about the booking I was able to make not the ones I couldn't make.
The promise of Unlimited movie experience is a scam played by this movie company and totally an unethical one.”
“My 14 yo daughter on her first trip to Odeon Edinburgh West End was charged adult price of £14 to see Spiderman movie. When purchasing her ticket from a staff member they asked her age and she replied correctly 14 .... She was charged £14. on checking the website it clearly states a child is "14 years and under".
I raised a complaint online but no one responds. Ripping off children is appalling!! Best to avoid ODEON.”
“Don't buy gift cards - cannot use them to purchase limitless membership. Went to book online and site kept falling over. Couldn't get through to any customer service (chat, phone, twitter - all not working). Only option was to send a message via a form. Is this really how companies think customer service works in 2021???”
