Oak Furniture Superstore Reviews

Name: Oak Furniture Superstore
Address: Kinetic Business Centre, Borehamwood, Elstree, Hertfordshire
Rating: 4.45

4.5 Rating 82 Reviews

87 %

of reviewers recommend Oak Furniture Superstore

Company Reviews

Metrics

4.5

Based on 82 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Anonymous

Anonymous // 01/01/2019

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“Table delivered quickly, the delivery driver had one arm in a sling so couldn’t carry the boxes. They had been dragged along the floor and damaged, on opening the dining suit the table was split the whole way through and the paint chipped on the chairs and table, very poor finish to what looks like a beautiful table online. After a week of phone calls and emails, they agreed to take it back but we are still waiting for a refund five weeks after our purchase date”

Helpful Report

Posted 6 years ago

We are really sorry to hear about the experience with delivery as well as of the product that you have received. This feedback will aid in helping us improve in the relevant areas. I have also been advised by the Accounts Department that your refund has been completed.

Posted 6 years ago

“I ordered 2 items by mistake Rang them to explain and could they take 1 item back Only to be told that it would cost me £85 I said it would cost me less to drive there to return the item There answer was it would still cost me £85 So a wasted £100 trying to sell it now Really fed up would not buy from them again”

Helpful Report

Posted 6 years ago

We are really sorry to learn of this situation and your feelings towards it. We have tried to contact you in regards to the collection of your item but haven’t heard back from you yet. We are charged by the delivery company for any return of furniture, which is £81 as per our Terms and Conditions, and though it is unfortunate that 2 tables were accidentally ordered, we would still be charged for a collection ourselves. Could you kindly contact us back on 02083387602 to discuss this further when you have a minute please?

Posted 6 years ago

Oak Furniture Superstore is rated 4.5 based on 82 reviews