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Oak Direct Reviews

3.1 Rating 47 Reviews

53 %

of reviewers recommend Oak Direct

Company Reviews

3.1

Based on 47 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Telephone, Email

Visit Website

Email:

sales@oakdirectuk.co.uk

Location:

Unit 5, Wallbridge Mills, Frome, Somerset
Frome
BA11 5JZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order a sideboard on the 14th April, which I still not received. First of all the tried to change us an extra £60 to paint the sideboard white, when they already stocked the exact same design in white? Once that was corrected (after about 8 emails back and forth) we were then told there would be a delay in delivery as they prefer delivering large, expensive items themselves to avoid the damage that may be incurred via currier. This was fine by us- estimated delivery date was the 30th April. Weeks later we emailed to chase and was told the sideboard was ready but that the currier had not collected it yet?! Probably the worst customer service I've ever received. The whole company is a shambles.”

Posted 5 years ago

“they delivered as promised with complete satisfaction with the product”

Posted 6 years ago

“Disgusted. Waited an extra week for delivery, no communication, delivery wasn't confirmed so therefore we weren't home to accept delivery. When it was delivered it was badly damaged and appeared to have been dropped. Still trying to organise collection and refund after numerous phone calls, but they are now not answering the phone. They have had our money for four weeks and I am losing patience. Terrible company in my opinion!”

Posted 6 years ago

“Poor quality product, wood split and painted over, paint chipped on the finish. No compensation or discount. Poor customer service and pooor courier service that turns up late.”

Posted 6 years ago

“If I could leave zero stars I would terrible communication terrible delivery times,I've seen other reviews and they clearly haven't changed courier service to wait in all day and then they don't bother coming !!”

Posted 6 years ago

“Ordered and paid for two units on the 24th August. Finally received on 21st September. They ignored e-mails, their phone number doesn't connect and they don't reply to Messenger or FB posts. When they finally did reply, they gave the wrong Courier details so another frustration.”

Posted 6 years ago

“Quick delivery and packaged very well.”

Posted 6 years ago

“Great service! Great quality and very well packaged for delivery without damage! Will be ordering more and more”

Posted 6 years ago

“Very good service and good quality product!”

Posted 6 years ago

“lovely quality and very well wrapped”

Posted 6 years ago

“Great customer service. A lovely well built piece of furniture.”

Posted 6 years ago

“Great product and great communication”

Posted 6 years ago

“Good quality purchase, good communication, delivered promptly with up to date message re delivery. Nathan very informative, friendly and helpful. Would have been 5 stars if you hadn't asked us to subsidise delivery charge from a courier since we were told you would deliver it yourselves because unit had glass. It was one reason we chose your company.”

Posted 6 years ago

“Bought mini and large sideboatds from GREYSTOKE range. Really happy with product. Plus customer service and delivery was great. Many thanks, Tanya from Berkshire”

Posted 6 years ago

“Good personal service , excellent communication both friendly and professional rare combination and a product that is a repeat buy for us can't say more than that we liked it so much we purchased another one .”

Posted 6 years ago

“Acceptable quality for the cost. However when our sideboard was delivered it was left in our carport so couldn't check it at the time. The back panel had been knocked out of position at the base on one side. Fortunately my husband was able the get it back into place although it took a while. Looks nice in my dining room.”

Posted 6 years ago

“Loved the product, purchased on-line, delivered exactly when they said they would. product was exactly as expected. Nothing out of the ordinary but a huge ASK these days. Thanking you Oak Direct - I love my unit.”

Posted 6 years ago

“Did exactly what I wanted. I liked, I purchased, they delivered on time. Not rocket science but a big ask these days. Thank you Oak Direct I love my product”

Posted 6 years ago

“Not perfect, had to adjust hinges, but for the money met our requirements. Would have appreciated more notice about delivery”

Posted 6 years ago

“Happy with the furniture”

Posted 6 years ago

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Oak Direct is rated 3.1 based on 47 reviews