Name: Furniture World
Rating: 4.68

“Very pleasant to deal with when I had to make contact by phone. The delivery was on time and I was kept updated when it would arrive the delivery team were polite and efficient”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Would recommend”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“The customer service was terrible. I phoned to ask why I hadn’t receive my delivery. The customer service rep was rude and hung up the phone when I asked for a delivery fee refund. I called back to speak to a manager who was equally rude and said his colleague had hung up because I ‘keep calling’ - that was the first and only time I had called. Really annoying when companies think it’s ok to take your money but not offer a service in return.”

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Posted 2 months ago

“Brilliant service, competitive prices and fast shipping. Would use again”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“2 sideboards delivered badly damaged. Company refused £50 compensation to go towards repair and could not supply a perfect replacement. Would not use again.”

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Posted 2 months ago

Hello Pepita I’m sorry that you are unhappy with the customer service you received recently , I have read our correspondence and can see that you were offered a brand-new replacement sideboard or if you preferred we were able to collect the item for a full refund . Both of which you declined and instead preferred to take the allowance offered to keep the item , if you have changed your mind and would like the item uplifted then please do contact our online sales team . Kind regards

Posted 2 months ago

“Excellent and friendly salesman Kevin. He was very informative and took time with me. I didn't feel pressured and made my own choice and he made me feel confident and everything will be taken care off.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Our lovely sofa arrived earlier than we originally expected which was great. Everything went smoothly from the ordering to the delivery. We are very happy with the service we received.”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“Absolutely delighted ordered one day delivered the next , exceptionally good contact re delivery time important when you're working. A lovely piece of furniture and very well packaged .10 out 10”

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Posted 2 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 2 months ago

“I ordered the coffee table on line and was delighted that it would be delivered within 3 days. (I had originally gone to a highstreet competitor and was disappointed with the 13 week lead time). I wanted it for Christmas.”

Furniture World 5 star review on 19th January 2024

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Posted 3 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 months ago

“Excellent service from Furniture World, kept me updated throughout”

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Posted 3 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 months ago

“The item I wanted was actually in stock and supplied at a fantastic price. It arrived to me the next working day superbly packed, and I was kept well informed of the process via email. Thank you :)”

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Posted 3 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 3 months ago

“I have mobility issues and requested that delivery would include unpacking the unit in our preferred location and taking away the packaging. This was refused & £30 was charged for just carrying the packed unit into the house”

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Posted 3 months ago

I’m sorry to hear that you are unhappy with the delivery service you recently received . I can see from our email thread that you were in communication with our sales team at the time of ordering and inquired if the item would be unpacked and assembled for the £30 , you were informed that the item would only be delivered to the room of choice and that you were happy with the response given . We do not offer the option of an assembly service on our website , as we are unable to offer this service at this time .

Posted 3 months ago

“Delivered table in a pellet which stank like toilet and could not open. Terrible customer service”

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Posted 3 months ago

I’m sorry to hear that you are not happy with your recent delivery , we email all customers at least twice before items from this range are delivered to make sure that they are aware of the weight and packaging . Our website also clearly states the weight and how the product will arrive upon delivery , this is to ensure our customers are aware that the larger marble tops will be delivered crated for protection .

Posted 3 months ago

“Great customer service, and delivery on time!”

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago

“First time buying furniture from Furniture World, they were excellent. I was kept informed about stock level and delivery. Delivery was excellent. The item unfortunately had to be returned as it didn’t match the other items in the room. I discussed the return the very next day with FW and 2 days later it was collected and my return was issued very quickly. Excellent customer service.”

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago

“Excellent service and communication. Very polite, helpful delivery team.”

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago

“Ordered the Ralph upholstered bed from start to finish really easy to order was updated all the time when bed would roughly arrive due to being made received it two weeks earlier than predicted, really made up! Service quality communication no faults whatsoever Thank you keep up the good work 👍🏻”

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago

“Great service from start to finish. Ordered this on a Saturday and it was delivered by the Wednesday. And very pleased with my purchase. It's just what I wanted have been looking for over a year to find something the right colour and size. Thank you very much furniture world:)”

Furniture World 5 star review on 4th December 2023

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago

“Good communication throughout, from ordering to delivery. No complaints and very happy with the products”

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago

“Prompt delivery, good price and quality. Very happy with both the nest of tables and tv unit.”

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Posted 4 months ago

Hi, Thank you for taking the time to give us this review. We are delighted that you are happy with your experience here at Furniture World and we hope to hear from you again soon. Kind Regards, Ethan.

Posted 4 months ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Furniture World Reviews